Ratings based on 191 Verified Reviews

4.0 out of 5
85% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from NC

OK motel close to Interstate

Posted Sep 21, 2017
Pros: Large room. Quiet.
Room was large and clean. Breakfast was typical but juice machine was out of order with no other provision for juice.
Comment from Hotel Management
Sep 21, 2017 by Aaron, Hotel Management
Thank you for taking the time to fill out our online survey. We greatly appreciate your feedback. I apologize for the juice machine not working. We have a new one on the way. Again, thank you for staying with us. We look forward to seeing you soon. Sincerely, Aaron Saullo Front Desk Trainer Comfort Inn West Hazleton
4 out of 5
Recommended
for Everyone
by A verified traveler from Ontariio

good overnight stop on way to Virginia

Posted Sep 14, 2017
good comfortable room. food available nearby or in hotel
Comment from Hotel Management
Sep 14, 2017 by Aaron, Hotel Management
Thank you for taking the time to complete our online survey. We greatly appreciate your feedback, and look forward to seeing you soon. Sincerely, Aaron Saullo Front Desk Trainer Comfort Inn West Hazleton
5 out of 5
Recommended
for Everyone
by A verified traveler from Va

Family visit

Posted Aug 23, 2017
Stayed overnight on our way to see family. Great set-up! Restaurant with breakfast in the morning. Will definitely stay here again!
Comment from Hotel Management
Aug 24, 2017 by Aaron, Hotel Management
Thank you for taking the time to complete our online survey. We greatly appreciate your feedback, and look forward to seeing you soon. Sincerely, Aaron Saullo Front Desk Trainer Comfort Inn West Hazleton
2 out of 5
by A verified traveler from New Jersey

Wouldn't pay to stay here again...EVER!

Posted Jul 6, 2017
If you were looking for a clean hotel comma with a hospitable staff, I wouldn't stay here. The restaurant food was horrible. We didn't get what we ordered. The room and hotel overall smelled like mildew. There were water spots on the ceiling, I suppose indicating leaks in the roof. Perhaps that's where the mildew smell came from? The floors in the common areas were disgustingly dirty. Upon checkout, no one asked me how our experience was. I guess it was better that they didn't.
Comment from Hotel Management
Jul 10, 2017 by Cassandra, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Cassandra Freeman Front Desk Supervisor Comfort Inn
3 out of 5
by Lois

A little work needed

Posted Jun 27, 2017 on Hotels
The hotel is not in as good of a condition as it was in the past. The bedroom carpet was in need of a good vacuuming, the toilet needed an upgrade as it rocked when sat upon and the room had an unpleasant odor. There was no channel guide for the TV which would have been very helpful and many items in the room needed to be plugged in before they would work. On the bright side the bed was clean and comfortable and the breakfast was good.
Comment from Hotel Management
Jun 29, 2017
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Cassandra Freeman Front Desk Supervisor Comfort Inn
2 out of 5
by Lois

When you're dated and you know it

Posted Jun 12, 2017 on Hotels
This hotel is very dated. It has a musty smell which is probably the reason there was a portable dehumidifier in our room.
Comment from Hotel Management
Jun 15, 2017
Thank you for taking the time to complete our online survey. On behalf of the entire team, I would like to apologize for failing to exceed your expectations on your recent stay with us. I have shared your concerns with all team members so that we can exceed your expectations in the future. Sincerely, Aaron Saullo Front Desk Trainer Comfort Inn West Hazleton
3 out of 5
by Pierre

Posted May 23, 2017 on Hotels
The room was not very clean,it had a smell and the bed sheets had not been changed.
Comment from Hotel Management
May 26, 2017
Thank you for taking the time to complete our online survey. On behalf of the entire team, I would like to apologize for failing to exceed your expectations on your recent stay with us. I will share your feedback with everyone so that we can ensure that we will exceed your expectations on your future stays. Sincerely, Aaron Saullo Front Desk Trainer Comfort Inn West Hazleton
4 out of 5
by Christoph P

Posted May 15, 2017 on Hotels
Comment from Hotel Management
May 17, 2017
Thank you for taking the survey and we appreciate all the feedback we get from our guests. We hope you stay again in the near future. Thank You, Cassandra Freeman Front Desk Supervisor Comfort Inn West Hazleton
4 out of 5
by Bryan

Posted Apr 25, 2017 on Hotels
Comment from Hotel Management
Apr 26, 2017
Thank you for completing the survey. We hope you will stay again in the near future. Thank you, Cassandra Freeman Front Desk Supervisor Comfort Inn West Hazleton
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice place

Posted Apr 19, 2017
Other guests were a bit noisy and the let the doors slam. But a good place to stay.
Comment from Hotel Management
Apr 19, 2017 by Aaron, Hotel Management
Thank you for taking the time to complete our online survey. I apologize for any noise issues you may have had, and appreciate your feedback. We look forward to seeing you soon. Sincerely, Aaron Saullo Front Desk Trainer Comfort Inn West Hazleton