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Reviews of Holiday Inn Express Hotel & Suites Clewiston, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Clewiston, an IHG Hotel
1024 W Sugarland Hwy, Clewiston, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 279 out of 460 reviews" "
Rating 8 - Good. 103 out of 460 reviews" "
Rating 6 - Okay. 46 out of 460 reviews" "
Rating 4 - Poor. 18 out of 460 reviews" "
Rating 2 - Terrible. 14 out of 460 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

jason

Stayed 1 night in Mar 2024

10/10 Excellent

Anabel, Pompano Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Very calm east checkout
Stayed 1 night in Mar 2024

10/10 Excellent

Kimberly

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff was very kind and willing to help with everything they could.
Stayed 1 night in Mar 2024

8/10 Good

laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
the best as always
Stayed 1 night in Dec 2023

8/10 Good

Wilfredo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Very clean
Stayed 1 night in Mar 2024

10/10 Excellent

Corry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Korey

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 6 nights in Feb 2024

8/10 Good

Kent

Not worth $337 that’s for sure. Service was not good. Won’t be staying there again
Stayed 1 night in Feb 2024

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Not much to do around the hotel but the hotel itself was great
Stayed 1 night in Feb 2024

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

8/10 Good

Javier, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was OK
Stayed 1 night in Jan 2024

8/10 Good

Javier, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was OK
Stayed 1 night in Jan 2024

10/10 Excellent

patricia

Traveled with partner
I LOVE IT❤️❤️❤️
Stayed 1 night in Jan 2024

8/10 Good

Idelcy

Liked: Cleanliness, staff & service
Response from guest services on Jan 22, 2024
Thank you for your review

10/10 Excellent

JoAnna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from guest services on Jan 22, 2024
Thank you for your review

10/10 Excellent

Donyetta

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it was super convenient. What I did t like was the Older Breakfast cook standing over us watching our every move like she was standing guard over the food. It was very uncomfortable and very unwelcoming. Now what I loved is that I was locked downstairs cause I forgot to take my room key in couldn’t just get back on the elevator. Front desk Young African American woman name starts with a “D” was super helpful and very nice as I was locked downstairs in my pajamas lol. I felt safe knowing she did her job and asked all the appropriate questions before allowing me up. Also the breakfast food was really good just the old lady watching your every move. All an all it was really great, I would stay again and I would recommend anyone to stay at this location when traveling.
Stayed 1 night in Jan 2024
Response from guest services on Jan 22, 2024
Donyetta, Thank you for sharing your stay with us and giving us a perfect review. Glad enjoyed a good hot breakfast and you felt safe and secure as our guest.

6/10 Okay

Gloria

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Front desk not that friendly
Stayed 1 night in Dec 2023
Response from guest services on Jan 10, 2024
Gloria, we are sorry your did not feel welcomed and we will address this with our staff as Customer Service is very important to us. thanks

8/10 Good

Matthew

Stayed 1 night in Dec 2023

10/10 Excellent

Bill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful and very helpful. I would definitely recommend staying here. They gave us a late check out cause we were staying here in clewiston for three months and our place wouldn’t be ready till after 2:00. Would very much recommend the tiki bar/restaurant.
Stayed 1 night in Dec 2023
Response from guest services on Jan 8, 2024
Bill, Thanks you for sharing your stay wit us. We are so very pleased you enjoyed you stay and we hope to see you back during your 3 month stay. .

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from guest services on Jan 5, 2024
Thank you for your review

10/10 Excellent

Alfred

Stayed 1 night in Dec 2023
Response from guest services on Jan 22, 2024
Thank you for your review

10/10 Excellent

Liuba

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are all very nice. The lady in the dining hall was so helpful and sweet. Front desk was great too. Housekeeping does a good job. Pleasant stay.
Stayed 1 night in Dec 2023
Response from guest services on Jan 5, 2024
Guest satisfaction is very important to us and we are so very pleased we exceeded your expectations and you found our staff to be friendly and helpful.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch👍
We have never stayed in a more well managed, clean, and comfortable hotel. Martha and her staff are A+. We will return 😊
Stayed 1 night in Dec 2023
Response from guest services on Jan 5, 2024
We Love that Martha and her team exceeded your expectations and we look forward to seeing your on your next visit.

10/10 Excellent

Amy, North Port

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from guest services on Dec 18, 2023
Thank Amy for the Great review

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from guest services on Dec 18, 2023
Thanks Greg for your review

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Everybody was nice and the hotel room was incredible
Stayed 1 night in Dec 2023
Response from guest services on Dec 11, 2023
Dominque, we love that you had incredible stay with us. thanks

10/10 Excellent

JEFFERSON T

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from guest services on Dec 11, 2023
Thanks for your Review

10/10 Excellent

Tyler

Traveled with family
Liked: Staff & service, amenities
As far as the hotel it was fantastic comfortable clean and the staff was fantastic as far as the area make sure your doors are locked leave nothing visible
Stayed 1 night in Nov 2023
Response from guest services on Nov 28, 2023
Tyler, We are elated that our staff was Fantastic.. Thanks for the perfect review.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from guest services on Dec 18, 2023
Thanks for the GREAT review

10/10 Excellent

Janeen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Newer hotel. Comfortable bed. Our only negative was that there wasn’t a separate switch in the bathroom for the LOUD fan.
Stayed 2 nights in Nov 2023
Response from guest services on Nov 28, 2023
Thanks for the perfect review, we are so pleased you enjoyed your stay.

10/10 Excellent

Stacy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023
Response from guest services on Nov 28, 2023
Thanks for the perfect review

10/10 Excellent

Glenn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay here again!
The people that run that hotel are second to none. Everything was fabulous!
Stayed 2 nights in Nov 2023
Response from guest services on Nov 28, 2023
Glenn, we are so very pleased we exceeded your expectations and you had a fabulous stay.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from guest services on Nov 28, 2023
Thanks for the perfect review

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from guest services on Nov 28, 2023
Thanks for the perfect review

10/10 Excellent

Allen

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from guest services on Nov 6, 2023
Thanks for the PERFECT review!!!

10/10 Excellent

Heidy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I LOVED IT
Stayed 1 night in Oct 2023
Response from guest services on Nov 1, 2023
Heidi, We love that you Loved us and we exceeded your expectations and you enjoyed your stay. Thanks

10/10 Excellent

Sherry D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was refreshed Everyday. The Staff OUTSTANDING Customer Service. It's in tge Shopping & Eatery District. I highly recommend this is the place to stay. Thank you Holiday Inn Express CLEWISTON, FL
Stayed 3 nights in Oct 2023
Response from guest services on Nov 1, 2023
Sherry, We are so very pleased that you found our location to be perfect, our staff to be friendly. Thanks for the glowing recommendation.

10/10 Excellent

Ricardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, quit
Stayed 1 night in Oct 2023
Response from guest services on Nov 1, 2023
Thanks Ricardo for the perfect review

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the money!
Very comfortable beds and pillows. Rooms were quite soundproof so it was nice to get good rest. Breakfast was delicious and filling! Though I checked out on time, I was able to stay and use the business center and Wi-Fi to finish up some work on my laptop.
Stayed 1 night in Oct 2023
Response from guest services on Nov 1, 2023
Pamela, we love the perfect 10 and we are so very pleased we exceeded your expectations. Thanks for your feedback.

10/10 Excellent

Mayra, St. Cloud

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and friendly
Stayed 1 night in Oct 2023
Response from guest services on Nov 1, 2023
Sherry, we are elated your enjoyed your stay and our staff was friendly and helpful. Looking forward to seeing you on your next visit.

8/10 Good

Douglas

Stayed 1 night in Oct 2023
Response from guest services on Nov 28, 2023
Thanks for the perfect review

8/10 Good

MELODIE

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding Service
Employees are. We professional and the place is always clean
Stayed 2 nights in Oct 2023
Response from guest services on Nov 1, 2023
Melodie, we love that you found our staff to friendly and professional. Thanks for your review.

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities
Good price
Stayed 1 night in Oct 2023
Response from guest services on Nov 1, 2023
Thanks Bethany

10/10 Excellent

Larry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Guest Services on Oct 16, 2023
Larry, thank you for the amazing tin star ranking.

10/10 Excellent

Kevin

Stayed 1 night in Oct 2023
Response from guest services on Nov 1, 2023
Thanks Kevin for the perfect review

10/10 Excellent

Chris

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was really good and fresh!
Stayed 2 nights in Sep 2023
Response from guest services on Oct 2, 2023
Thanks Chris, glad you enjoyed a great breakfast.

6/10 Okay

Luevenia

Business traveler, Traveled with family
IT WAS HOT IN TGE ROOM COULD NOT GET IT COOL...I WAS HOT IN HALLWAYS...AND THE BED WAS HARD TOO...PLEASE GIVE ME REFUND
Stayed 3 nights in Sep 2023
Response from guest services on Oct 2, 2023
We are terribly sorry we failed to meet your expectations. We will address your concerns with our staff

8/10 Good

KIMBERLY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and staff was very nice.
Stayed 1 night in Sep 2023
Response from guest services on Oct 2, 2023
Thanks Kimberly for your review

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clewiston Holiday Inn
Front desk was great, made check in a breeze. Room was very clean and AC was nice and cold will definitely stay again.
Stayed 1 night in Sep 2023
Response from guest services on Oct 2, 2023
Brian, We are so pleased that our staff made your feel relaxed and you enjoyed your stay. Thanks