Not suitable at any price!
Posted Feb 4, 2017
This is a very dated hotel and there is NO elevator. We were assigned a room on the second floor. Because I'm having knee replacement the end of February, I asked if there was anything on the first floor and was told NO. So we hauled our luggage to our second floor room. We were guaranteed a king bed but discovered the room had 2 queens. I called the desk and they then reassigned us a king on the first floor. This after we were assured there were no king rooms on the first floor! We stayed in Sebring apparently at the time when there was a drone racing competition. At 11:30 that night, 2 drones began racing behind the hotel! After a few minutes the noise stopped, and we went back to sleep. At 12:30 it started up again. I called the front desk. I asked her to speak to the people piloting the drones or to summon the police since they were disturbing the police. She said she would be willing to call their room (they were outside, not in their room - hello?) And she refused to call the police, saying that these were hotel patrons and did not want to offend them. Argh! At 2:30 the noise started up again. So we turned on the room ventilation system (which sounded like a truck engine) and that drowned out the sound of planes. After 5 hours, we got up and had what they called breakfast. Food was inedible.
Comment from Hotel Management
Feb 7, 2017 by General Manager, Hotel Management
Thank you for staying with us and for your candid feedback. I apologize that my staff were unable to resolve your problem in regards to noise from other guests. Failure to timely respond to a guest's request is a serious mishap on our part to provide the level of service expected of us. Your comments have been shared with my management team for further review and improved coordination of efforts. I thank you for bringing this to my attention, and I do hope you will consider a return visit.