Ratings based on 488 Verified Reviews
4.9 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Shepherd, MI
Great stayPosted Mar 16, 2018
We stayed here to attend a concert at Van Andel Arena. The staff were very friendly from the valet to the front desk. Room was clean and updated. The skywalk makes it convenient and easy to get to the concert in a climate controlled environment which is nice in Michigan winter. View of the city from our room was nice on the 11th floor (out of 23!)
for Everyoneby A verified traveler
Posted Feb 23, 2018
Going to a concert at van Andel arena very nice and close by it was all inside and attached to the hotel via skywalk easy in easy out and back to the hotel great views and accommodations
for Everyoneby A verified traveler from Detroit, MI
Very nice hotel. As expected.Posted Feb 17, 2018
Pros: Very clean, friendly staff, excellent exercise and pool area
Cons: You could only turn down the thermostat to 65 degrees. We like to sleep in a cool room... would like to have been able to turn it down to 60.
My wife and I stayed here for the night on 2/16/18. Excellent hotel. Very clean, friendly staff, nice rooms. Bathroom could have been a bit bigger, but it was well appointed. I'm not sure the "King" size bed is really a King though. Not a Queen either... something in between? The rooms were very quiet, seemed well insulated. Parking on site in the structure was convenient. The Gym & Pool area were top notch. Easily the nicest exercise facility I've ever encountered in a Hotel, and the pool / hot-tub / sauna areas were excellent as well. We would stay here again. Note: There is no complimentary breakfast, or even coffee / juice (complimentary). There is a little single-serving coffee pot in the rooms, but that was a little disappointing. On the bright side, we walked to San Chez Bistro a few blocks away, and it was one of the best breakfast experiences we've had in a long time. Highly recommend that restaurant!
for Everyoneby A verified traveler from California
Fantastic hotel on the riverPosted Feb 15, 2018
The epitome of comfort and convenience. The hotel has everything you need and more. The gym, pool, and steam rooms are wonderful. The staff were friendly, but were not “ in your face” which I love. When you need them they are there when you don’t they are out of the way. The rooms were well appointed and very clean. I highly recommend this hotel.
by A verified traveler
Beautiful hotel.Posted Dec 12, 2017 on Hotels
A great night! Our only regret is we didn't have enough time to just enjoy the hotel. We will definitely return here.
Posted Dec 11, 2017 on Hotels
Great expectations and was not disappointed been here before and always a great stay
Beautiful hotel but overpricedPosted Nov 27, 2017 on Hotels
The hotel is very nice but overpriced for the area. There are many very nice hotels that offer much more for a fraction of the price. $29/day parking, no breakfast and a fair amount of noise didn't feel like we were getting our money's worth. Beautiful hotel and view but I expected more.
Love this hotel!!!Posted Nov 26, 2017 on Hotels
It was amazing!!!! Gorgeous hotel and amazing staff!!!
by A verified traveler from Chicago
Posted Nov 6, 2017
Pros: Starbucks near to the lobby. Had enclosed walkways to parking lot and promenade. There could have been more restaurants in the promenade.
Cons: More restaurants
Nice hotel in a safe area. There was a loud party going on at midnight. Front desk and security very responsive! Would stay here again.
for Everyoneby A verified traveler from Chicago
Very nice hotelPosted Nov 6, 2017
Cons: More restaurants in walking distance. Keep Starbucks open longer than 1pm
Location: Downtown Grand Rapids. Did not explore surrounding activities
The hotel has a Starbucks very near to the lobby but is only open until 1pm. The hotel also has a walkway to the parking garage and to a promenade that connects to a Panera Bread. We have to travel for my son's swim meets and these conveniences are very important to us when choosing hotels.