Ratings based on 2,881 Verified Reviews

4.2 out of 5
89% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from NW England

Posted Dec 15, 2017
Good clean hotel. Not much within walking distance nearby. Very busy road outside and aircraft pass very close overhead. Double glazing in rooms negates any noise from landing aircraft.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sudbury Suffolk

Nice modern hotel perfect for Heathrow

Posted Dec 5, 2017
Pros: Ease of access and parking.
Location: Good location with plenty of places to eat and drink nearby
Quick easy check in with a free warm cookie on arrival which is a nice touch of customer service. Very friendly staff. Clean rooms with all amenities. Good buffet breakfast.
3 out of 5
Recommended
for Everyone
by A verified traveler

Was good to stay as close to airport

Posted Dec 5, 2017
Needed a hotel close to airport . Have shuttle bus which was great . Good food room service .
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 30, 2017
The agent at checkin was very helpful. He helped us with a problem with the vending machine and arranged a cab to the airport the next day.
Comment from Hotel Management
Nov 30, 2017 by Ruk, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Clean hotel close to the airport

Posted Nov 22, 2017
I have stayed at this hotel multiple times and consistently have good service and a clean room. The hot breakfast buffet has lots of options. Staff were friendly at check in and at the restaurant. My hotel room lacked a view but it was clean and comfortable.
Comment from Hotel Management
Nov 22, 2017 by Ruk, Hotel Management
Thank you for your review and for choosing our hotel. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler from North West UK

Good quality hotel. Located nearish to airport.

Posted Nov 18, 2017
Pros: Location, quality.
Cons: The Bus booking machine was faulty - tickets got stuck so I paid twice, and hotel concierge knew about it?
Bar and restaurant prices quite high, but this is London!
Comment from Hotel Management
Nov 22, 2017 by Ruk, Hotel Management
Thank you for your review and for choosing our hotel. We appreciate you taking the time to provide us with your feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Kind regards
3 out of 5
Recommended
for Everyone
by A verified traveler from uk

Posted Nov 17, 2017
There were strands of hair on the pillows and bedding, called room service who had a look and changed the bed. Not happy!
Comment from Hotel Management
Nov 22, 2017 by Ruk, Hotel Management
Thank you for your review and for choosing our hotel. We appreciate you taking the time to provide us with your feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler from West Bromwich

Great hotel close to airport

Posted Nov 14, 2017
Pros: Spacious, comforatble rooms with no noise
Location: Very close to London Heathrow airport and thus ideally situated for travellers
Overnight stay before flying next morning to USA. King rooms were really spacious and comfortable. Staff were great and food in restaurant was good value for money Hotel was really quiet despite closeness to airport
Comment from Hotel Management
Nov 15, 2017 by Ruk, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from GB

Great hotel close to airport

Posted Nov 14, 2017
Hotel is great value for money, with spacious rooms and comfortable beds. The room we were in was very quiet and had everything we needed. The food in the bar was also very nice. A very pleasant stay.
Comment from Hotel Management
Nov 14, 2017 by Ruk, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

Good location, Professional Staff

Posted Nov 10, 2017
Pros: Warm cookies upon arrival, courteous and professional staff, great rooms and comfortable beds
Location: There is not really much surrounding the hotel in ways of things to do. There are limited restaurants, but The hotel restaurant is a better choice.
We stay at The Doubletree London Heathrow when we have an early flight of need to overnight. They are always welcoming, professional and attentive to our every need. Their facility is well maintained and the bedding/linen are very comfortable. They have a Hoppa Shuttle that picks up in front of the hotel for transfer to the LHR terminals.. You can pay on the shuttle to the driver or purchase a vouched inside the hotel for close to 5 pounds.
Comment from Hotel Management
Nov 10, 2017 by Rukhsana, Hotel Management
Dear Guest Thank you for your comments and review. Hope to see you back soon. Kind regards