Ratings based on 936 Verified Reviews

4.2 out of 5
81% of guests recommend
4.7 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect for us in every way

Posted Nov 12, 2017
Pros: Modern, quiet, friendly staff, very clean.
Cons: Nothing springs immediately to mind.
Location: Up to 30 minute wait for the bus. Bus is not free. Very quick to get to hotel - 10 minutes.
Would use this hotel again. Ten minutes ride on the bus from Heathrow T5. Hotel was modern, clean and check in very slick. Room immaculately kept with great bathroom, temperature control and tea / coffee making in room. We arrived late ordered food from room service food at 11pm. Very tasty club sandwich arrived within 15 minutes and delivered by a friendly helpful staff member. Good nights sleep and check out very quick.
3 out of 5
by A verified traveler from New Zealand

Misleading name, closer options if exiting UK.

Posted Nov 10, 2017
Pros: Quiet and bathroom
Cons: Food and non alcoholic drink options.
Location: Too far from Heathrow if on your way out of UK.
I booked through Expedia via googling ' terminal hotel at Heathrow Airport ' as I had an early morning flight and this was produced as the option. I thought I was booking for a super close to airport hotel. Not at all. It is an unwalkable, inconvenient distance, some five km away. Thus I had to get up an hour earlier than I would otherwise have needed to feel secure about catching my flight. I still feel deceived and means I wont use Expedia ( whom you cant communicate with though I tried) or a Hilton ever again. I spent an unnecessary period of time worrying and fretting. It may be an option if you are heading away from London and have transport. It is quiet and the staff are pleasant with one emailing me in my panic with instructions on how to get there as hotel website unclear with no bus timetable. I was truly saved by a transport official as my travel to Heathrow from Wales was wrong for this hotel's pay shared shuttle coach.I have stayed at other hotels at Heathrow before - one with it's own weekday shuttle -but this was a weekend and I thought there were walkable possibilities. The room was ok but there wasnt the sort of eating option I prefer and I was disappointed with the River Bar. No pleasant non alcoholic cocktails and limited choice. Surprising in current non drink drive and health conscious climate. Cafe was closed. Great shower/bathroom, comfortable bed. Hotel really needs lifting and transporting to where it's name implies it is!!
3 out of 5
Recommended
for Everyone
by A verified traveler

Fairly near Heathrow

Posted Oct 14, 2017
Pros: Poor checkout experience
Cons: Checkout
Location: Good
Poor checkout experience, . Staff said there was no bus to airport at the required time when there was. Delay in checking out not because they were busy but they were unable to operate computer, this almost caused us to miss transport.
4 out of 5
Recommended
for Everyone
by A verified traveler

convenient, clean and good amenities

Posted Oct 5, 2017
Pros: gym and hours
workout room is available 24/7 which is very nice.....also the proximity to the airport made travel very convenient.
3 out of 5
by A verified traveler from london

Posted Sep 28, 2017
We weren’t told in advance that the spa facilities would be closed for the whole weekend of our stay due to “an incident” that happened the day before we arrived. We were not given the option to cancel or change nor were we given anything to make up for the inconvenience.
5 out of 5
by A verified traveler

Nice hotel, close to Heathrow, convenient.

Posted Sep 14, 2017
Pros: Convenience to Heathrow
Cons: Nothing I can think of.
Location: Only spent one night while traveling.
Excellent service, nice room, convenient stop while traveling.. Only stayed one night on route to Africa. Staff were helpful..
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel Close to the Airport

Posted Sep 7, 2017
Pros: Clean and comfortable , very good for family and travel executives .
Cons: More signs to show the exit to elevator
Location: Very good location only a few minutes from the Airport
Very Good , very clean , very good brake fast , and the mattress it's so firm and we enjoy the night , but I'm only stayed for a few hours .
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Restaurants

Posted Sep 4, 2017
Pros: All of it
Cons: No
Location: Not much to do. But it is an airport stopover hotel after all
The hotel is excellent. The restaurants have improved so much that you will stay in the hotel to dine.
5 out of 5
by Caroline

Amazing

Posted Aug 19, 2017 on Hotels
Amazing staying
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 15, 2017
Pros: Drinks reasonably priced, excellent soundproofing (it's right under the flight path), and clean. Food wasn't great though.
Cons: We arranged a taxi to the airport at check-in for 4:30 but it was 30 minutes late and needed chasing a couple of times. Not sure what went wrong.
Location: Hotel and grounds are okay but the surrounding area is pretty unattractive.
Handy for terminal 5 provided the transport turns up on time - don't even think about walking.