Ratings based on 13 Verified Reviews

4.0 out of 5
100% of guests recommend
4.3 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Auckland

Convenient hotel

Posted Aug 31, 2017
Pros: Convenience
Cons: Room service
The hotel is conveniently placed for Heathrow airport, with a regular shuttle bus, there is a charge for this service. The room was comfortable, unfortunately the air conditioning in the room didn't work properly so ended up turning it off. We did not contact housekeeping as we were only there for one night. Booked room service breakfast to be delivered for 7.15am the next morning, it didn't arrive, notified the staff when we checked out, who were very sorry and did offer us a complimentary breakfast, unfortunately we were unable to use as we were catching the shuttle. I would stay again as it was very comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler from Folsom, CA

Brand New Sheraton Minutes from Heathrow

Posted Aug 10, 2017
Pros: Quiet, clean and spacious.
Cons: Charge more for the room so that when a customer arrives they don't get hit with fees for wifi and breakfast.
Location: Nothing to do nearby. Minutes from Heathrow terminals.
The hotel was beautiful. Seemed brand new. Spacious room. No airport noise. Recommend hiring a car to go to airport. The bus looked crowded and you must handle all your luggage going up and down the steps.
3 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Ok hotel for one night in transit

Posted Jul 5, 2017
Pros: On site restaurant was very convenient, expensive Waygu Beef burger costing 21 GBP (18 GBP - with a 3 GBP tip) but worth every penny, try it!
Cons: Get ride of the smell in the public area.
Location: About 1 mile from the airport, hotel bus called "Hotel Hoppa" gets you from and to the airport at 4.5 GBP to 5 GBP per person per oneway transport.
The hotel public areas smelled, can't tell if it was the carpet. The room is very nice and big and did not smell. Check in staff very matter of fact, did not feel welcomed. But consider the price of the room and length of our stay, it was a very good deal.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel

Posted Jun 23, 2017
Pros: comfortable bed
Cons: Check in staff should explain you need to display a parking receipt on the window to show you are staying in the hotel. Otherwise its a bit confusing
Nice hotel with good value. Just make sure you get charged properly for the car park. It is now pay and display and you need to double check the person on check in has made a note of your car number.
3 out of 5
by Martin

This traveler left a rating score only Posted Jun 11, 2017 on Hotels
3 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Good if you hire car from Thrifty

Posted Jun 5, 2017
Pros: Comfy rooms
Cons: Free wifi, better service in restaurant, slow with meals
Location: Excellent for Heathrow Airport
Easy check in, just a short walk from thrifty car hire. Expensive for wifi, free 1 hour in lobby only. Funny smell in whole of hotel. Very comfy beds & pillows. Pick up by bus for airport out front.
5 out of 5
by A verified traveler

Great!

Posted Jun 5, 2017 on Hotels
Super comfortable, and the service provided by Magdalena at the front desk was exceptional.
4 out of 5
by Sheena

Posted May 30, 2017 on Hotels
Only thing they forgot to give us the wake up call.
5 out of 5
by Melissa

This traveler left a rating score only Posted May 25, 2017 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted May 21, 2017 on Hotels