Ratings based on 167 Verified Reviews

4.7 out of 5
89% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from UK

Hotel ok but very disappointing

Posted Jul 29, 2017
Pros: The location was good and bed was comfortable.
Cons: Outside sign read Restaurant/Bar - should delete as not the case. Parking at 25 euros per night expensive extra when very few facilities included.
Location: Close to Heidelburg for walking and also the river.
Hotel was very nice but not as expected for price paid. The staff were very pleasant but only so much they could do due to what was on offer. The breakfast was average and the room did not seat everyone, very small therefore all four mornings we had to sit in lounge area and walk through reception to select food and return to our seat. Didn't get boiled egg ordered one morning (our only request) and cold milk for coffee which came in cup and cooled quickly. No restaurant or bar on premises therefore no way of requesting a snack or coffee. This wasn't clear on booking and poor for a hotel at this price. Nespresso machine in room not to everyones taste with limited milk. Kitchenette in our room but no provision for cooking on hob so pointless. No cleaning materials for washing or drying cups. Lounge never vacuumed or properly dusted during our four days despite being a small area to cover. No tidying in lounge at all. We are not great drinkers, in fact my wife doesn't touch alcohol and for some that is part of holiday. Other than a small walk in space with honesty bar near reception, that was all available. Miniatures available as you would normally see in a minibar and not much else. We were expecting something really special at the prices charged but this wasn't the case. It is sometimes good on holiday ordering food and coffee with room service. I believe they would go collect takeaway food for you but we can do this anytime at home.
Comment from Hotel Management
Aug 7, 2017 by Boutique Hotel Heidelberg Suites, Hotel Management
Dear guest, dear Mr. G., many thanks for your detailed evaluation. We are sorry for the parking. The parking is not an extra charge as we have to indicate the parking charge in Germany additionally. In former time it was included in the price. This is be taxation law and even the price for the parking is determined by German taxation department. Moreover as we have only limited parking possibilities at the hotel we cannot charge everyone for the parking. There is a public parking possibility nearby (about 800 m) where we offer free shuttle service. For the outside sign we will discuss this internally. We have a ship restaurant which is run by a cooperation partner who runs several restaurants in Heidelberg. We make special arrangements there if requested for our customers. Therefore we have that sign at our hotel. We have two breakfast rooms, both very small as we are not the typical chain hotel with huge breakfast hall. We are willing to keep it private and offer even terrace possibilities and in-room breakfast. We are sorry for the missing boiled egg and thank you for your feedback towards the cold milk. We will improve on that. We offer coffee at any time when requested, also we have an honesty bar with a qualitative variety of drinks. The Nespresso machine is usually very much liked in hotels in Germany and is of higher quality than other coffee machines. Therefore we have chosen to go for the Nespresso coffee machine. Milk is always refilled and if one needs more and tells us about it we will prepare that. We will discuss on the cleaning or washing materials internally. This is a very good feedback. Also we will talk to the Housekeeping department with regard to the lobby. We thank you for your compliments towards our location, close to the inner-city of Heidelberg (300 m over the bridge) across the riverside and with view over the Heidelberg
5 out of 5
Recommended
for Everyone
by A verified traveler

amazing view but need to be more clean!

Posted Jun 29, 2017
amazing breakfast. amazing staffs. but as it is old hotel facility such as balcony x seats can be more clean. but overall great hotel
Comment from Hotel Management
Jul 28, 2017 by Heidelberg Suites, Hotel Management
Dear guest, many thanks for your great evaluation. Many thanks for your compliments in particular to our amazing breakfast and our staff. We are sorry for the dust / pollen on the balcony and are improving on that. Due to the location at the river and the many trees and grassland around the river it might unfortunately happen. Even though we cleaned everything in the morning, during the afternoon the pollen might come back. We hope to see you soon again in our hotel. Your team from the Boutique Hotel Heidelberg Suites
5 out of 5
Recommended
for Everyone
by A verified traveler from Missouri, USA

great hotel in Heidelberg on the river

Posted May 25, 2017
Pros: Great old hotel. Well maintained. All the modern amenities.
Cons: The dinning area was small but clean and well maintained.
Location: The old town and the castle were easily accessible across the old bridge.
We had a great stay at the Heidelberg Suites on a short trip in Germany. It was on the river, but on the opposite side of the busy area near the castle. Easy walk across the old bridge.
Comment from Hotel Management
Jul 28, 2017 by Heidelberg Suites, Hotel Management
Dear guest, dear Robert, many thanks for your great evaluation of our hotel. We are happy that you liked the style of our hotel and our small but fine breakfast room. The location of our hotel is ideally located next to the river and 300 m away (via bridge) to the old city of Heidelberg. Also you can see the castle from our hotel rooms. We hope to see you soon again. Your team from the Boutique Hotel Heidelberg Suites
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Amazing charm

Posted Mar 5, 2017
A great hotel. Fantastic staff. Outstanding views. A truly memorable experience.
Comment from Hotel Management
Mar 14, 2017 by Verena Eichhorn, Hotel Management
Dear guest, dear chris, many thanks for your great evaluation. We are happy to read, that you liked our hotel as well as our fantastic staff, the outstanding view over the river and the city of Heidelberg. We hope to see you soon again. Your team from the Boutique Hotel Heidelberg Suites.
5 out of 5
Recommended
for Everyone
by A verified traveler from Whistler

Nice view, close to downtown

Posted Feb 26, 2017
Pros: view, close to downtown, friendly staff
Cons: in floor heating in room weird
Location: castle, downtown, hiking, Philosophenweg above
Great boutique hotel with good breakfast and nice view rooms.
Comment from Hotel Management
Mar 14, 2017 by Verena Eichhorn, Hotel Management
Dear guest, many thanks for your evaluation. We are happy to read that you liked the fantastic view from our hotel over the river and the city of Heidelberg as well as its location close to downtown, the good breakfast, our nice rooms and our friendly staff. We are sorry for the in-floor heating. Please let us know next time directly at our premises if something is not working to your satisfaction so that we can solve the problems and / or change the room. We hope to see you soon again. Your team from the Boutique Hotel Heidelberg Suites
5 out of 5
by A verified traveler

What a Gem!

Posted Jan 31, 2017 on Hotels
We had business in Dusseldorf but took a one night trip to Heidelberg prior. Everyone at the hotel was extremely accommodating and helpful with suggestions on things to do and made a dinner reservation for us. The hotel is within walking distance of everything in town and even on a really chilly evening, the walking was fine. Best to leave your vehicle parked at the hotel since parking is at a premium. The room was nicely decorated with a lovely view of the river and castle. The bed was comfortable and the bathroom was very nice. The robes were quite cozy! Note: There is an additional charge for cleaning if you use the kitchen in the room. We very much enjoyed the complimentary breakfast which included made to order eggs. I would highly recommend staying at this hotel
5 out of 5
by Eileen

Posted Jan 21, 2017 on Hotels
One of the best hotels I stayed at. The service was excellent. The room was great. Would highly recommend this hotel.
5 out of 5
by A verified traveler

Beautiful and well located

Posted Nov 23, 2016 on Hotels
Great location with perfect view to the Heidelberg Castle and close to philosophy way. Decor is amazing.
5 out of 5
by A verified traveler

Posted Oct 11, 2016 on Hotels
Excellent service, tasty breakfast, and best location! Great for views across the river but still very close to everything
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 29, 2016 on Hotels