Ratings based on 476 Verified Reviews

3.8 out of 5
82% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from ISTANBUL

So close to the city center

Posted Nov 13, 2017
Pros: Close to the city center and the shopping center and Neccar river
My favorite hotel in Heidelberg, very close to city center and central train station. I always suggest it to my friends.
Comment from Hotel Management
Nov 14, 2017 by Kristina Pekas, Hotel Management
Dear Ugur, thank you very much for your nice words, we are very happy about it. We are looking forward to welcome you again. Best regards, your Leonardo Hotel Heidelberg City Center
5 out of 5
Recommended
for Everyone
by A verified traveler

Very convenient to trams and main square.

Posted Oct 23, 2017
Pros: Location
Cons: Free bottle of water in the room , which was sparkling , I ask to change it for still and was told they did not have any .
Location: Trams and shopping , plus castle are all within walking distance
Lovely hotel with pleasant staff on reception and convenient location. Spacious room and very clean
Comment from Hotel Management
Oct 27, 2017 by Kristina Pekas, Hotel Management
Dear Guest, thank you for your time and feedback. We are glad, that you like our stuff. We are looking forward to welcome you again. Best regards, Your Leonardo Hotel Heidelberg City Center
2 out of 5
by A verified traveler from australia

Overpriced for 3 star hotel

Posted Sep 24, 2017
Nothing special or oustanding about this hotel. Stayed for over a week. One particular girl on reception was not the happiest! The best thing about the hotel was the happy friendlyhousekeeper from Senegal. Travelled with my old mother and the height of the bath to get into shower is ridiculous for old people and dangerous. No antislip Matt either
Comment from Hotel Management
Sep 27, 2017 by Sejida Z., Hotel Management
Dear Guest, thank you for your feedback. We would be happy, if you could inform us, what was not like expected. We are looking forward to welcome you again. Best regards Leonardo Hotel Heidelberg City Center
4 out of 5
by Alvaro

I'd probably come back.

Posted Sep 10, 2017 on Hotels
Hotel a litlle old/worn out but well mantained and clean.
Comment from Hotel Management
Sep 18, 2017 by Sascha, Hotel Management
Dear Alvaro, thank you for your Feedback. We are looking forward to see you again. Best regards Sascha T. Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 2, 2017
Nice staff. This was my first stop after travelling nearly 24 hours from canada, and the staff were nice enough to give me my room a bit earlier than the scheduled check-in time. Good location. Close to shopping and restaurants and tourist sites.
Comment from Hotel Management
Sep 7, 2017 by Sascha, Hotel Management
Dear Craig, thank you for your nice Feedback. We are looking forward to welcome you again. Best regards Sascha T. Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, Australia

Well situated from old town and major attractions

Posted Aug 30, 2017
Enjoyed our time in Heidelberg, availing of tourist bus and funicular to add to our getting about this relatively small city.
Comment from Hotel Management
Sep 1, 2017 by Sascha, Hotel Management
Dear Paul, thank you for your feedback. We are looking forward to welcome you again. Best regards Sascha T. Front Office Manager
4 out of 5
Recommended
for Couples
by A verified traveler

Posted Aug 12, 2017
Avery good location, easy walk to the city centre and old town itch plenty of restaurants, bars etc. Easy to find when driving with good parking.
Comment from Hotel Management
Aug 14, 2017 by Sejida Z., Hotel Management
Dear Guest, thank you for your time and your feedback. We are glad, that you enjoyed your stay. Best regards, your Leonardo Hotel Heidelberg City Center
5 out of 5
by Mark

I wish all hotels were like this one.

Posted Aug 5, 2017 on Hotels
All of the staff were very friendly and helpful especially the lady at the front desk. This was a great location right between the train station and the old town. The room was comfortable and very quiet. The breakfast was awesome as well.
Comment from Hotel Management
Aug 14, 2017 by Sejida, Hotel Management
Dear Mark, thank you for your time and your feedback. We are glad, that you enjoyed your stay. Best regards, your Leonardo Hotel Heidelberg City Center
3 out of 5
by A verified traveler

Honest review

Posted Jul 30, 2017 on Hotels
Air con is controlled centrally and it was too hot at night. Good location for town centre and train station.
Comment from Hotel Management
Aug 4, 2017 by Sascha, Hotel Management
Dear Guest, thank you for your time and your feedback. We are looking forward to welcome you again. Best regards your Leonardo Hotel Heidelberg City Center
5 out of 5
by A verified traveler

Fantastic nights sleep in Heidelberg

Posted Jul 20, 2017 on Hotels
Our stay at this hotel was great. The room was bigger than expected. Very clean and nicely furnished. The beds were so comfortable that we almost slept in on two occasions when we had arranged to meet family in town. There were complimentary cold drinks and iced lollies in the reception area which was a nice touch in the hot weather at the time. The location of the hotel was ideal for us. Located between the main high street and the train station and both easily reached in a few minutes on foot. There were several nice restaurants, bars and cafes all around the hotel. We would definitely stay here again.
Comment from Hotel Management
Jul 24, 2017 by Sascha, Hotel Management
Dear Guest, thank you for your great Feedback. It is a pleasure for us to welcome you again. Best regards Sascha T. Front Office Manager