Sauna, steam room

Reviews of Schlosshotel Hellenstein

4.5 out of 5
Schlosshotel Hellenstein
Hugo-Rupf-Platz 2, Heidenheim an der Brenz, BW

Reviews

9.2

Wonderful

Rating 10 - Excellent. 235 out of 370 reviews" "
Rating 8 - Good. 111 out of 370 reviews" "
Rating 6 - Okay. 21 out of 370 reviews" "
Rating 4 - Poor. 2 out of 370 reviews" "
Rating 2 - Terrible. 1 out of 370 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

HOSEOK

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Dan

Liked: Staff & service, property conditions & facilities
Hotel was great. People at the reception desk and the bartender were outstanding. I will definitely stay here again when I come back to Heidenheim.
Stayed 1 night in Mar 2023

10/10 Excellent

Marc

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
dining no complains
Stayed 1 night in Mar 2023

8/10 Good

Willi

Traveled with family
Beautiful location. Breakfast was excellent!: one of the best! Nobody came to clean the room for three days. We have to call every day to have the receptionist deliver towels for three of us but no one collected the used towels for three nights we spent there. The used towels were piling up on the bathroom floor. . The carpet could use replacement. The shower drain did not work well. Staff were very friendly though.
Stayed 3 nights in Oct 2022

8/10 Good

Michael

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean building and property. Good breakfast and nice staff. Some stains on carpets in hallways on 2nd floor. The curtains had a large tear on the left panel. Did not seem to be as high quality as several years ago when it was a Best Western property. Good parking with electric car charging. Poor weather did not allow us to sit outside for the views of the city and Castle.
Stayed 3 nights in Sep 2022

10/10 Excellent

Victoria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern and relaxing hotel
Really nicely presented hotel. Modern, clean and spacious. Our room was wonderful with lots of light, wonderful views of both the castle and the city. We didnt expect such a lovely large balcony, was a pleasant surprise. Beds were comfy and the blackout blinds were excellent. I could have sat in the relaxing chair all evening. Was a nice touch.
Evening view of the castle  from the balcony
Morning view from the side of the room
Lovely relaxing corner
Sofa made up for our son. Very comfy
Stayed 1 night in Sep 2022
Response from Schlosshotel Hellenstein on Oct 16, 2022
Dear Victoria, thank you very much for your amazing feedback. We are very happy to hear that you enjoyed your stay in our hotel. We are looking forward to welcoming you again soon. Kind regards, the Schlosshotel Hellenstein Team

10/10 Excellent

Olegs

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay in a very nice hotel. Only thing you should not forget is to ask to clean your room if you stay longer than 1 night. To Legoland it takes 35-40 minutes drive from the hotel which makes it convenient if you plan to visit Legoland and looking for a nearby place to stay. Breakfast was very good. Overall facilities are quite fresh and nice. There is also a castle nearby to visit. Attached pool was closed in the beginning of August but we were offered to visit public pool which is located few hundred meters from the hotel.
Stayed 3 nights in Aug 2022
Response from Schlosshotel Hellenstein on Aug 9, 2022
Dear Olegs, thank you very much for your amazing feedback and your nice words. We are very happy to hear that you enjoyed your stay with us. We are looking forward to welcoming you again soon. Kind regards, the Schlosshotel Hellenstein Team

10/10 Excellent

M Y

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We wanted to visit LegoLand Germany in Gunzburg but due to late planning couldn't find any suitable hotels so we started looking at options in nearby towns. We discovered this hotel in Heidenheim an der Brenz and boy what a great decision it turned out to be. We were looking for a nice place to stay as a family and this was simply perfect. • Location: A very nice and luxurious hotel which is newly built and in the middle of the city. • Parking: There is parking available so you can simply park your car safely underground with direct access to hotel elevators. • Rooms and amenities: Nice luxurious rooms with big bath. comfortable beds. Extremely clean. We chose the executive room so got an amazing view of the entire city from our room. • Staff: Very friendly staff at the reception. We arrived 30 mins earlier than the check-in time but she let us check-in early without any extra charge. she guides us and helped settle in comfortability so very happy. • Breakfast: Free minibar. breakfast was included and was fabulous with many options to chose from. • Nearby: There is a children's park and wild like park nearby. There is an old castle and museum you can visit on foot. it connects to gardens and there is a walk way down to the city center which was really beautiful. All in all a great stay. The family loved it. We have now decided to visit and stay there again in Autumn holidays for more days and spend time exploring the city.
Stayed 2 nights in Jul 2022
Response from Schlosshotel Hellenstein on Aug 8, 2022
Dear M Y, thank you so much for your wonderful feedback to your stay and your nice words. We are very happy to hear that you and your family chose the perfect hotel for you and were able to enjoy your visit in Heidenheim at your fullest. We are very much looking forward to welcoming you again in Autumn holidays. Kind regards, the Schlosshotel Hellenstein Team

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location; great views, nice people and very good brrakfast
Stayed 1 night in Jun 2022
Response from Schlosshotel Hellenstein on Jul 19, 2022
Dear Mark, thank you very much for your positive feedback and your kind words. We are very happy that you enjoyed your stay in our hotel. We are looking forward to welcoming you again soon! Kind regards, the Schlosshotel Hellenstein Team

10/10 Excellent

Sergey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything except lack of free overnight parking was highly satisfactory.
Stayed 4 nights in Apr 2022
Response from Schlosshotel Hellenstein on Apr 19, 2022
Dear Sergey, thank you very much for your positive feedback. We are very happy to hear that you enjoyed your stay with us. We are looking forward to welcoming you again soon. Kind regards, the Schlosshotel Hellenstein Team

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schloss review
Great hotel, nice view to the city. Very clean and pleasant
Stayed 10 nights in Nov 2021
Response from Schlosshotel Hellenstein on Dec 21, 2021
Dear guest, thank you very much for your positive feedback. We are very happy to hear that you enjoyed your stay in our hotel. We are looking forward to welcoming you again soon. Kind regards, the Schlosshotel Hellenstein Team

10/10 Excellent

peleg

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Nov 2021
Response from Schlosshotel Hellenstein on Dec 11, 2021
Lieber Peleg, vielen Dank für das tolle Feedback. Schön, dass es Ihnen in unserem Haus gefallen hat. Wir freuen uns auf Ihren nächsten Besuch. Freundliche Grüße das Schlosshotel Hellenstein Team

10/10 Excellent

Gill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in beautiful location. Lovely rooms. Great breakfast. Kind staff.
Stayed 1 night in Nov 2021
Response from Schlosshotel Hellenstein on Nov 15, 2021
Dear Gill, thank you so much for your positive feedback and your kind words. We are very happy to hear that you enjoyed your stay in our hotel. We are looking forward to welcoming you again soon. Kind regards, the Team of Schlosshotel Hellenstein

10/10 Excellent

Cagri

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay, recommend
Everything was good, kind and nice staff especially who prepares the breakfast. Quite good location, next to the castle and not so far from the center
Stayed 2 nights in Dec 2020

8/10 Good

Aleksandar

Stayed 1 night in May 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location with lovely views. Very clean hotel. Helpful staff. Amazing breakfast.
Stayed 1 night in Jan 2020

8/10 Good

Brian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and with all amenities as described and a very professional staff
Stayed 3 nights in Jun 2019
Response from mjjs on Jul 2, 2019
Thanks for your kind feedback! Good to hear that you liked your stay and our staff! I will certainly forward your comments! Kind regards, Michael JJ Stenner -General Manager-

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Favourite hotel local to the office set in beautiful surroundings. Great service from the front desk always very helpful.
Stayed 1 night in Jun 2019
Response from Schlosshotel Park Consul on Jul 22, 2019
Thank you very much for your great feedback! We will forward it to our colleagues from the front desk. See you soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with few limitations
One of the best places to stay in Heidrnheim. Good parking facility. I missed having access to regular bottled (still) water or drinks outside of the minibar in the room. The adjoining restaurant had a very limited menu when I invited guests.
Stayed 5 nights in Jun 2019
Response from Schlosshotel Park Consul on Aug 9, 2019
Thank you for your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect.
Our third time staying at this hotel and we love it. Conveniently located and underground parking is great.
Stayed 5 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019

10/10 Excellent

christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exellent stay, used hotel to go to Legoland
Excellent hotel, we got the ‘Schloss Suite’ which is a wonderful room with a great terrace with excellent views to the castle. Breakfast is great and overall a very nice stay.
Stayed 2 nights in Apr 2019

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional,clean and well managed . Good space,location and restaurant.
Stayed 1 night in Mar 2019

6/10 Okay

Robert

Liked: Cleanliness
There is really nothing wrong with the place except that the atmosphere is cold and simply too functional. I wouldn't have minded nbeing greeted at breakfast though. All in all an ok stay but the 4 star rating is definately 1 star too many.
Stayed 3 nights in Jan 2019

10/10 Excellent

Maz, Scotland

Liked: Property conditions & facilities
This hotel completely exceeded our expectations. Totally excellent
Stayed 3 nights in Nov 2018

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Mirko Hoffmann, Sales & Marketing Manager on Jun 25, 2018
Dear Daniel, thank you for your good review. We´re happy to see, that you enjoyed your stay on the "Schlossberg". We wish you a nice summer.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very nice and clean. The view was great.
Stayed 1 night in Oct 2017
Response from Mirko Hoffmann, Sales & Marketing Manager on Nov 3, 2017
Thank you guest for this great score. We happy to read, that you enjoyed your stay at the Schlosshotel Park Consul with a view over Heidenheim and castle Hellenstein. We hope to welcoming you again on the Ostalb and wish you a nice autumn. BEST regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel.
The best hotel in the area. Perfect for longer stays.
Stayed 7 nights in Sep 2017
Response from Mirko on Sep 25, 2017
Dear Guest, Thanks for the super review. We`re looking forward to welcoming you again soon for a longer stay. Kind regards Tina Eisele Corporate Marketing & Sales Assistant

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern and cozy
Really nice and spacious room (we had the suite) easy check in, child friendly even though a conference hotel, great room service - the suite is almost like two bedrooms.
Stayed 1 night in Sep 2017
Response from Mirko on Sep 19, 2017
Dear Julia, we are very happy about your feedback and especially about the fact that you have enjoyed your stay with us. Thank you for taking the time to evaluate us. We are looking forward to welcoming you back to the Schlossberg. Kind Regards Tina Eisele Corporate Marketing & Sales Assistant

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location a bit away from town but next to Castle. Superb breakfast and comfortable rooms. Staff accommodating and professional.
Stayed 4 nights in Jul 2017
Response from Mirko on Aug 1, 2017
Dear Kathleen, many thanks for your good feedback. We are happy with your 5 star score:) Our hotel on top of the "Schlossberg" is surrounded of green with the castle, the open-air theatre and a deer-park. Nevertheless it´s just a 10 minute walk down to the city centre. Maybe 5 more by going back :) We want to support everybody to start great in the day. The breakfast with many regional items and for example selfmade fruit jam is one part to reach this goal. A good sleep before is obvious! We pass your compliments to our colleagues. Thank you. BESTe regards Mirko Hoffmann, Sales & Marketing Manager

6/10 Okay

henry

Liked: Cleanliness, property conditions & facilities
Ok business stay not for vacation
Not a nice as the picture Location is just ok
Stayed 1 night in Jul 2017
Response from Mirko on Jul 18, 2017
Dear Henry, thank you for your feedback. We´re sorry that we can´t observe your expectations to our hotel. With our large rooms, the fitnesscenter and the "biergarten" in the hotel and further the castle, the theatre and an animal park in the direct surrounding we have some ideas for a nice vacation. Maybe you try some of these opportunities while your next stay in Heidenheim. Best regards from the Schlossberg, Mirko Hoffmann, Sales & Marketing Manager

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice surprise stay over!
Very nice area to explore with kids. Lots of room to explore directly outside the hotel. Friendly staff and very good service.
Response from General Manager on Nov 17, 2016
Dear Anonymous, thank you very much for great comment We are happy that you and your family enjoyed your stay with us in the Best Western Premier Schlosshotel Park Consul. We looking forward to welcoming you back again. Kind regards Tina Eisele Corporate Marketing- & Salesassistance

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its quite a few while you have breakfast
Hotel was nice, it was in very good condition and just a small walk into the city. Room and hotel was in great condition. Breakfast was good. Fresh rolls and good coffee.
Response from General Manager on Oct 12, 2016
Dear Traveler, we are delighted to hear that you enjoyed your stay at our Best Western Premier Schlosshotel Park Consul. To keep the high standard up we are constantly renovating and taking care of our building and funrnitures. Our Breakfastbuffet is one of the Highlights that we offer our guest in the morning. With our selfmade marmelades, honey from our beestocks as well as many other regional products everybody finds the perfect way to start into a new day. It is good to see that you did enjoy it. We are looking forward to welcoming you back again in our Hotel. Kind regards Mirko Hoffmann Assistant Sales Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good hotel: would definitely recommend and we will stay there again if back in the area.
Response from Mirko Hoffmann, Assistant Sales Manager on Sep 20, 2016
Dear Guest, thank you that you took yourself some time to evaluate your stay in the Best Western Premier Schlosshotel Park Consul. It is nice to see that you where really satisfied and we are happy that we could excel your expectations. We hope to welcome you back in our Hotel at the “Schlossberg”. Best regards

10/10 Excellent

Pushpender

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Good hotel with good location and clean room and facilities.
Response from General Manager on Sep 22, 2016
Dear „Traveler“, thank you for your good feedback about your stay at our Best Western Premier Schlosshotel Park Consul. We are glad to hear that you had a good time during your time at our Hotel. We hope to welcome you again at the “Schlossberg”. Best regards Mirko Hoffmann, Assistant Sales Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, excellent location.
Staff was friendly, clean hotel, super location.
Response from Mirko Hoffmann, Assistant Sales Manager on Jul 25, 2016
Dear Anonymous, thank you for your Feedback about our hotel. It is nice to see that you liked the location, the hotel itself and of course our staff. We will give this compliment to our colleagues. Thank you. In the restaurant we serve swabian classics, regional and seasonal food. The selection is changeing every few weeks. So maybe the next is more in your linking. Best regards from the "Ostalb" and we looking forward to welcoming you again.

10/10 Excellent

Eugene, Mountain View, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you
It was the best hotel that we had during our trip. It was clean, ver friendly staff and professional service. Definitely will be back.
Response from Stephanie Baumann on Apr 30, 2016
Dear “Eugene”, thank you for choosing the BEST WESTERN PREMIER Schlosshotel Park Consul for your stay and also for taking a few minutes to leave your review regarding your visit. It is a real delight to read that you have been very satisfied with the service standard of our staff - the praise we are happy to pass! We are looking forward welcoming you for another stay with us. BEST Regards from Heidenheim

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

John, Maastricht

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A delightful Christmas in Heidenheim
Stayed for six nights over the Christmas holidays. The staff was extremely friendly and professional. Parking was easy and reasonably priced, and the health club was well maintained and available whenever I wanted to use it. The restaurants were all great, and the tables are all positioned to offer great views of the city. I will definitely stay here again when I am in the area!
Dear John, thank you very much for your rating. We are happy to read that your stay in our hotel was so fantastic for you. A professional and really friendly staff is our focus. Thanks for this compliment. “I will definitely stay here again when I am in the area!”, any further questions? Thank you. We will wait for you. Best regards from the “Ostalb” Mirko Hoffmann, assistant sales manager

8/10 Good

Emily, London

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good conference hotel
Significant distance from Munchen sirport and transportation to and from costly. Hotel rooms were well equipped with free mini bar and coffee. Bed was hard with one pillow and single duvet.

10/10 Excellent

Mike, Utrecht

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stop-over place
Nice get-away as a stop-over towards work on Monday. Easy to find and nice location near the castle. Would have been nice to know upfront what events were on as it was part of a conference center. There was a fight-night as well as an opera performance. Staff was very friendly and helpful

10/10 Excellent

Biztraveller, bc, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place in Heidenheim
Wonderful staff, great gym and sauna. Nice to have the option to dine outside when the weather is warm. Take a walk to the nearby castle.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with friendly staff.
This hotel is privately ran for Best Western, the staff are very helpful and friendly. The room was very well appointed and clean with all the facilities you could need. I had two meals in the hotel and they were both fantastic. I travel on business and will use this hotel again.

10/10 Excellent

Flynn, Mexico-city

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnificent hotel
The hotel staff is very kind, the hotel is in excellent conditions, the rooms are very nice and clean. This hotel is much better than some 5 star hotels in München or Frankfurt.