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Reviews of Baymont by Wyndham Helen

2.5 out of 5
Baymont by Wyndham Helen
8220 South Main Street, Helen, GA

Reviews

6.6
Rating 10 - Excellent. 227 out of 1000 reviews" "
Rating 8 - Good. 243 out of 1000 reviews" "
Rating 6 - Okay. 198 out of 1000 reviews" "
Rating 4 - Poor. 171 out of 1000 reviews" "
Rating 2 - Terrible. 161 out of 1000 reviews" "

6.4/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend the mountain view, the balcony was great to hangout on and chat with the people walking by
Stayed 2 nights in Apr 2024

6/10 Okay

Charles B

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
This property is somewhere I would stay, if nothing else was available. You could see in the bathroom in certain areas, they had painted over black mold. The carpets were filthy. There were four in our party, only 2 bath towels and hand towels were in the room. Had to walk up and ask for more towels and pillows. Only one pillow per person, and they were flat. Will not stay there again. It was very noisy outside with people walking around shouting at one another.
Stayed 2 nights in Apr 2024
Response from HC on Apr 19, 2024
Thank you for your feedback. We are sorry for the inconveniences that you experienced. We will fix all the issues in which you have stated above. We hope to see you back in the future.

4/10 Poor

Michael

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
This property had some obvious age. The room showed many signs of damage (marks on ceiling, hole in ceiling in bathroom stuffed with tp, animal hair of some sort on the chair, white stain on ottoman, room door didn’t shut well an appeared it had been bashed in). The comforters were clean and white. The linens appeared mostly clean. The room could have used a good dusting. However the bed seemed like it slanted down towards the head of the bed making a good night sleep not so easy. Not necessarily a good value for the money, but mid-level for Helen (and by far not the worst place we have stayed in Helen).
Stayed 1 night in Apr 2024
Response from HC on Apr 11, 2024
Thank you for your feedback. We are sorry for the inconveniences that you experienced. We will fix all the issues in which you have stated above. We hope to see you back in the future.

10/10 Excellent

Mona

Liked: Cleanliness, staff & service, property conditions & facilities
Very peaceful atmosphere
Stayed 1 night in Apr 2024
Response from HC on Apr 11, 2024
Thank you for your feedback. We hope to see you back in the future.

6/10 Okay

MONICA

Disliked: Cleanliness, staff & service, property conditions & facilities
Cleanliness could have been improved. especially bathrooms
Stayed 3 nights in Apr 2024
Response from HC on Apr 11, 2024
Thank you for your feedback. We are sorry for the inconveniences that you experienced. We will fix all the issues in which you have stated above. We hope to see you back in the future.

10/10 Excellent

Symone

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. Staff was amazing
Stayed 3 nights in Apr 2024
Response from HC on Apr 11, 2024
Thank you for your feedback. We hope to see you back in the future.

6/10 Okay

David

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The location was ideal and the room was clean. Unfortunately we were ravaged by bed bugs in our room. I have over 20 bites along my arms, neck, face, and legs. Also a few bites on my torso.
Stayed 2 nights in Mar 2024
Response from HC on Apr 6, 2024
Thank you for your feedback. We are sorry for the inconveniences that you experienced. We will fix all the issues in which you have stated above. We hope to see you back in the future.

10/10 Excellent

Joany, knightdale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and rooms
Stayed 3 nights in Jan 2024
Response from HC on Apr 6, 2024
Thank you for your feedback. We hope to see you back in the future.

2/10 Terrible

Felicia

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This place was filthy, the bathroom wasn’t clean, things are broken down in the room and management is not keeping up with the damages.
Stayed 1 night in Mar 2024
Response from HC on Apr 6, 2024
Thank you for your feedback. We are sorry for the inconveniences that you experienced. We will fix all the issues in which you have stated above. We hope to see you back in the future.

2/10 Terrible

Kasey

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was disgusting, had not been cleaned properly, we had to wipe down the toilet before it could be used
Stayed 2 nights in Mar 2024
Response from HC on Apr 6, 2024
Thank you for your feedback. We are sorry for the inconveniences that you experienced. We will fix all the issues in which you have stated above. We hope to see you back in the future.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from HC on Apr 6, 2024
Thank you for your feedback. We're sorry for any inconveniences that you experienced. We are in the process of remodeling, so hopefully we'll see you back in the future.

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The place was very quiet and I really like it
Stayed 2 nights in Mar 2024
Response from HC on Apr 6, 2024
Thank you for your feedback. We hope to see you back in the future.

10/10 Excellent

MICHAEL

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and staff professional and friendly.
Stayed 1 night in Mar 2024
Response from HC on Apr 6, 2024
Thank you for your feedback. We hope to see you back in the future.

4/10 Poor

Karen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room had stains on the bed sheets, bathroom and tub had large amounts of grime? In amd around the corners. The phone had what I am hoping was chocolate all over it.
Stayed 4 nights in Mar 2024
Response from HC on Apr 6, 2024
Thank you for your feedback. We are sorry for the inconveniences that you experienced. We will fix all the issues in which you have stated above. We hope to see you back in the future.

4/10 Poor

Frances

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms need improvement
Stayed 2 nights in Feb 2024
Response from HC on Apr 6, 2024
Thank you for your feedback. We're sorry for any inconveniences that you experienced. We are in the process of remodeling, so hopefully we'll see you back in the future.

10/10 Excellent

Hunter

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 2 nights in Feb 2024
Response from HC on Apr 6, 2024
Thank you for your feedback. We hope to see you back in the future.

4/10 Poor

Steven

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The phone jack in our room was broken, and the shower head was not sealed properly and sprayed water when we were showering. Additionally, the water pressure in the sink was terrible.
Stayed 2 nights in Feb 2024
Response from HC on Apr 6, 2024
Thank you for your feedback. We are sorry for the inconveniences that you experienced. We will fix all the issues in which you have stated above. We hope to see you back in the future.

2/10 Terrible

Christine

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty
Stayed 2 nights in Feb 2024
Response from HC on Apr 6, 2024
Thank you for your feedback. We are sorry for the inconveniences that you experienced. We will fix all the issues in which you have stated above. We hope to see you back in the future.

2/10 Terrible

Ariane

Stayed 1 night in Feb 2024
Response from HC on Apr 6, 2024
Thank you for your feedback. We're sorry for any inconveniences that you experienced. We are in the process of remodeling, so hopefully we'll see you back in the future.

4/10 Poor

Angela

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from HC on Apr 6, 2024
Thank you for your feedback,. We hope to see you back in the future.

6/10 Okay

James

Stayed 1 night in Jan 2024
Response from HC on Apr 6, 2024
Thank you for your feedback. We're sorry for any inconveniences that you experienced. We are in the process of remodeling, so hopefully we'll see you back in the future.

6/10 Okay

Amanda

Traveled with partner
Liked: Staff & service
Pictures made it seem a lot nicer then it actually was.
Response from HC on Jan 24, 2024
Thank you for your feedback. We're sorry for any inconveniences that you experienced. We are in the process of remodeling, so hopefully we'll see you back in the future.

10/10 Excellent

Sally

Stayed 2 nights in Jan 2024
Response from HC on Jan 15, 2024
Thank you for your feedback. We hope to see you back in the future.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from HC on Jan 15, 2024
Thank you for your feedback. We are sorry for the inconveniences that you experienced. We will fix all the issues in which you have stated above. We hope to see you back in the future.

4/10 Poor

Pamela

Stayed 1 night in Jan 2024
Response from HC on Jan 15, 2024
Thank you for your feedback. We are sorry for the inconveniences that you experienced. We will fix all the issues in which you have stated above.

6/10 Okay

Idalis

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I liked the location but the building needs attention. The room definitely needs urgent remodeling.
Response from HC on Apr 6, 2024
Thank you for your feedback. We are sorry for the inconveniences that you experienced. We will fix all the issues in which you have stated above. We hope to see you back in the future.

8/10 Good

Tonya

Traveled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from HC on Jan 9, 2024
Thank you for your feedback. We hope to see you back in the future.

8/10 Good

Luis

Stayed 2 nights in Dec 2023
Response from HC on Jan 9, 2024
Thank you for your feedback. We hope to see you back in the future.

2/10 Terrible

Garry

Stayed 2 nights in Jan 2024
Response from HC on Jan 9, 2024
Thank you for your feedback. We are sorry for the inconveniences that you experienced. We will fix all the issues in which you have stated above.

2/10 Terrible

Sheila

We will never stay there again ! Trash was piled up all along the building … drinks or possible vomit discolored the building ! We had to hold our breath to get to the room . Had my 85 year old father in law that is on a Walker , I asked where the elevator is and the staff said there isn’t one what ? They couldn’t accommodate us on a ground floor . Terrible experience
Stayed 2 nights in Dec 2023
Response from HC on Jan 9, 2024
Thank you for your feedback. We are sorry for the inconveniences that you experienced. We will fix all the issues in which you have stated above.

2/10 Terrible

Mandy

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Even tho this room was in a good location, walking distance to downtown, The room was outdated and dirty. Chipped paint and plaster on walls and ceiling. Tub was dirty and the drain backed up when in use. In the morning I stripped the sheets and the mattress protector was stained and so disgusting. I instantly went down to the office to complain and request my money back!
Stayed 1 night in Jan 2024
Response from HC on Jan 9, 2024
Thank you for your feedback. We are sorry for the inconveniences that you experienced. We will fix all the issues in which you have stated above.

4/10 Poor

Norma, Miramar

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We got there at 3:55 and we weren't allow to check in. This property doesn't let you check in before 4 pm. You will need to wait. The staff is the most unfriendly staff I have met in all my stays ever. They don't service your room until you leave, they don't clean your room correctly. I found a dirty towel behind tge door, socks in the closet and when i expressed my concern the staff was very unconcerned. Will never stay in this chain again. Breakfast is cold and very pathetic.
Stayed 2 nights in Dec 2023
Response from HC on Jan 6, 2024
Thank you for your feedback. We are sorry for the inconveniences that you experienced. We will fix all the issues in which you have stated above.

2/10 Terrible

Jerry

Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I paid over $600 for 2 nights per reservation. I did not get to see the room before the money was taken out of my account . The sheets on both beds were stained and full of someone's hair. Curtains stained from something. Mold in the bathroom. Bathroom mirror not cleaned . Toilet did not flush good. Handle to the deck wouldn't lock correctly. When you pay the money i paid you expect things to be alot better. Will mot stay there again
Stayed 2 nights in Dec 2023
Response from HC on Jan 6, 2024
Thank you for your feedback. We are sorry for the inconveniences that you experienced. We will fix all the issues in which you have stated above.

2/10 Terrible

Reed

Stayed 1 night in Dec 2023
Response from HC on Jan 3, 2024
Thank you for your feedback. We are sorry for the inconveniences that you experienced. We will fix all the issue you have gone through.

2/10 Terrible

America

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nasty place. Carpet was dirty, bathrooms dirty, horrible smell, never come back again. Really bad experience, so disappointed.
Stayed 1 night in Dec 2023
Response from HC on Dec 31, 2023
Thank you for your feedback. We are sorry for the inconveniences that you experienced. We will fix all the issue you have gone through.

2/10 Terrible

Ariel, Hialeah

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Horrible conditions. Very unkept. Dirty pillows, dirty towels, bath skirt full of mold. The property appearance is bad. There is bottles of beer and sodas all over the premises. The trash bins outside full to the top with bags on the floor for days. Definitely DO NOT reccomend.
Stayed 2 nights in Dec 2023
Response from HC on Dec 31, 2023
Thank you for your feedback. We are sorry for the inconveniences that you experienced. We will fix all the issue you have gone through.

8/10 Good

Monica

Stayed 1 night in Dec 2023
Response from HC on Jan 21, 2024
Thank you for your feedback,. We hope to see you back in the future.

4/10 Poor

William

Disliked: Cleanliness, property conditions & facilities
This property is in need of renovation. The rate was too much for the condition of the room.
Stayed 1 night in Dec 2023
Response from HC on Dec 31, 2023
Thank you for your feedback. We are sorry for the inconveniences that you experienced. We will fix all the issue you have gone through.

8/10 Good

Mandeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from HC on Dec 25, 2023
Thank you for your feedback. We hope to see you in the future.

10/10 Excellent

Jeff

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything above
Stayed 1 night in Dec 2023
Response from .HC on Dec 25, 2023
Thank you for your feedback. We hope to see you in the future.

10/10 Excellent

Corey

Stayed 1 night in Dec 2023
Response from HC on Dec 23, 2023
Thank you for your feedback. We look forward to seeing you in the near future.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely a nightmare!
This place has roaches. Totally disgustingly dirty. Bathroom had broken tiles you can cut your feet on. Smelly like and old moldy basement. Staff are rude. Also they rush you out they'll start banging on your door at 930am, while checkout isn't until 11am.
Stayed 1 night in Dec 2023
Response from HC on Dec 19, 2023
Thank you for your feedback. We are sorry for the inconveniences that you experienced. We will fix all the issue you have gone through

2/10 Terrible

Michael

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Run down and awful.
Stayed 1 night in Dec 2023
Response from Demin Vyas on Dec 8, 2023
Thank you for your feedback. We are sorry for any inconveniences that you experienced. We will fix all the issues you have gone through.

2/10 Terrible

Vanessa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very disappointed it was definitely not with the money will not stay again
Stayed 2 nights in Nov 2023
Response from Astoria on Dec 5, 2023
Thank you for your feedback. We will be addressing your concerns.

2/10 Terrible

David

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To call this place a dump would an insult to dumps. Staff had terrible attitudes, everything in room was 5 minutes from falling apart, tv worked intermittently, and the smell. Could not identify the smell. Coffee makwr in room, but no cups. Literally worst place i have ever stayed
Stayed 3 nights in Nov 2023
Response from Astoria on Dec 5, 2023
Thank you for your feedback. We will be addressing your concerns.

8/10 Good

Anthony

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very dirty, things were broken in the room and the door to the balcony was broken.
Stayed 2 nights in Nov 2023
Response from Astoria on Dec 5, 2023
Thank you for your feedback. We will be addressing your concerns.

4/10 Poor

Sandra

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
shabby and no pool!
We booked a trip for us and our 4 month old over July 4th weekend. We chose this hotel because it was affordable, looked nice in the pics, had a breakfast included, and the pics showed a really nice pool. BUT... when we got there, the whole place was shabby and unkempt. The pool was shut down with weeds and trash all over, but we were told it just got shut down "last week" (yeah, right, you could tell it'd been empty for months!!) Our room had a horrendously uncomfortable bed with a lumpy, caved in mattress and a blanket that seemed to be almost falling apart. There was trash behind the bed and other hidden areas, along with finding multiple items from previous occupants in drawers. The fridge barely worked and the shower was like warm pee.... very, very disappointed.
Stayed 2 nights in Jul 2023
Response from Astoria on Dec 5, 2023
Thank you for your feedback. We will be addressing your concerns

2/10 Terrible

Antonio

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
terrible service. The room was very dirty, the table lamps were not vacuumed with hair, the bathtub did not work, the shower did not work, there were no towels in the bathroom. I called to have them send me to the manager and they never got back to me. I am very dissatisfied. For the price it is very expensive. I DO NOT RECOMMEND THEM. The hotel is very dirty in the hallways. No maintenance
Response from Astoria on Dec 5, 2023
Thank you for your feedback. We will be addressing your concerns.

4/10 Poor

Charlene

Couldn't find anything to change the thermostat. Among other stuff
Stayed 1 night in Nov 2023
Response from Demin Vyas on Nov 28, 2023
Thank you for your feedback. We are sorry for the inconveniences that you experienced. We will fix all the issue you have gone through

4/10 Poor

John

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Demin Vyas on Nov 28, 2023
Thank you for your feedback. We are sorry for the inconveniences that you experienced. We will fix all the issue you have gone through.