Ratings based on 199 Verified Reviews

4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Winterville, GA

Nice hotel a block from the main active street

Posted Feb 17, 2017
Pros: The friendly helpful staff, clean room, clean common facilities both inside and outside. We like that it was away from the noisy street..
Cons: Lack of parking spots was a major issue. Place appeared to be full but we got the only remaining parking space when we returned from the concert.
Location: Hotel is not within an easy walk of most amenities unless you are younger/in much better health but we liked the quiet stay.
The people who worked there were very nice and extremely helpful; room was as clean as could be; all exterior facilities were very well kept and clean. We wished we had tried the breakfast because we left Sunday AM thinking we'd eat a large breakfast late in the AM but many places were either closed because of the winter season or because it was Sunday. We will know better next time. Everything we needed was right there in our room or close by in the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice and comfortable

Posted Feb 16, 2017
Pros: Clean
Location: Helen, GA
Highly recommended - clean throughou Nice room and comfortable bed.
4 out of 5
Recommended
for Everyone
by A verified traveler from Atl

Probably best hotel in Helen.

Posted Dec 25, 2016
Very nice staff. Hotel is convenient, clean and busy.
Comment from Hotel Management
Jan 6, 2017 by Emily, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed Helen, Georgia. We look forward to your next stay. Thanks, Emily Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler from St Augustine FL

quite location, easy walking distance to town

Posted Dec 9, 2016
Pros: quiet location, walking distance to all shops, clean and spacious rooms, breakfast was ample and variety was good
Cons: nothing
Location: free parking at the hotel and easy walking distance to all the shops
check in was a breeze and the hotel staff were pleasant and quick to get us on our way
Comment from Hotel Management
Jan 6, 2017 by Emily, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed Helen, Georgia. We look forward to your next stay. Thanks, Emily Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Decent hotel

Posted Nov 19, 2016
Room was clean, bed was comfy. The staff didn't really try to talk to us other than at the check in. Breakfast was ok, the basic but enough to get you started. Overall, it was an ok experience but I would probably return.
Comment from Hotel Management
Jan 11, 2017 by Emily- Guest Relations, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed. We look forward to your next stay.
2 out of 5
by A verified traveler from US

Oops!

Posted Nov 17, 2016
Cons: Housekeeping
Location: Good
Bedding had not been changed, carpet dirty. Notified front staff and sheets were changed immediately. Bits of trash picked up from carped. Not a good first impression. However staff friendly and very nice. Breakfast that was provided very good
Comment from Hotel Management
Jan 6, 2017 by Emily, Hotel Management
We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receiving our best service. We appreciate your bringing this matter to our attention, and hope for another opportunity to exceed your expectations in the future. Thanks, Emily Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice hotel. Great rate.

Posted Nov 13, 2016
Pros: Close to shopping and dining. Numerous outdoor activities.
Cons: Could not get the AC to cool the room. Very warm.
Location: Dining, shopping, hiking
Comment from Hotel Management
Jan 6, 2017 by Emily, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed Helen, Georgia. We look forward to your next stay. Thanks, Emily Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler from Land O Lakes, Fl

Posted Oct 31, 2016
Pros: Conveneince
Very close to town, walking distance to everywhere, very friendly staff, made our Octoberfest experience better.
Comment from Hotel Management
Jan 6, 2017 by Emily, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed Helen, Georgia. We look forward to your next stay. Thanks, Emily Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveler from B, Louisiana

Nice stay

Posted Oct 25, 2016
Pros: Friendly staff that was quick to offer assistance.
Cons: Building needed a little updating with new cards etc and paint.
Comment from Hotel Management
Jan 6, 2017 by Emily, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed Helen, Georgia. We look forward to your next stay. Thanks, Emily Guest Relations
4 out of 5
Recommended
for Families
by A verified traveler from Snellville, Georgia

Probably the best in Helen, Ga.

Posted Oct 4, 2016
Cons: Paint, refinishing. Lid on toilet seat broken. But, there was a sign in the lobby they were going to refurbish the hotel.
Location: Big Daddy;s, bar and restaurant next door, short walk to center of Helen with all the shops, restaurants and activities. We were there for a wedding
Very easy to check-in, was worried when I went online to verify my reservation and it wasn't there. I called the hotel and they had it. Apparently they use different conformation numbers? ? Room clean (but, old and needs some work), Breakfast was terrific, sausage, links and patties, eggs, waffles, etc.