Major problem with the shower. Refund requested.
Posted Dec 14, 2016 on Hotels
I was initially given the room key/card for 109. The card would not work in the door so the night attendant switched me to room 110. Everything was fine except when taking a shower. The rod had been broken from the wall and some attempt to fix it made, but it was not done well. The rod drooped down and the shower curtain would not stay closed. Unless I held it closed, which was a MAJOR PAIN, it would be open about 14 inches near the head of the tub, getting large amounts of water on the floor. A few minutes prior to checking out I spoke to the manager about it, indicating I felt a refund, or at least partial refund, was in order. He wasn't the least bit concerned about the situation. I was short on time so could not do anything about it, other than him telling me I had to go through the place I had booked my room to request a refund. I have photos I took of the problem. I cannot access the photos right now, as they are in my photo and it just died, but am happy to send them if this is anything you are willing to follow-up on. Personally, I have too many things going on to spend a lot of time on this unfortunate situation.
Comment from Hotel Management
Jan 21, 2017 by General Manager, Hotel Management
Very sorry to hear you did not enjoy your time with us. After our complete remodel, some of the shower curtain rods were installed backwards! We have since re-installed all of the rods that were suspect. Thank you for letting us know! Please consider giving us another try. Thank you again for your comment.