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check in has efficient staff, property quality is good, sleep well, breakfast good, but check out staff no attendant and was busy with some other stuff, i had to wait at counter with other guests.
Property is in need of comprehensive repairs and updating. Cleaning seemed to be limited to only essential areas (bed & bathroom were clean). Staff was friendly and helpful, but very stressed & pressured due to short-staffing.
Hotel was run down and lots of things broken. Weird substances on the walls. The security bar for our room was broken completely. Toilet didn’t work. Staff was nice and breakfast was ok.
Carris
Stayed 1 night in Dec 2023
Response from Matt Y on Feb 23, 2024
Thank you for your feedback. We apologize for any inconvenience you experienced while staying with us. We have a much higher standard than this. Your comments help us to improve and better serve our guests. I will make sure these issues are addressed.
Very busy place at night. A lot of people running around being noisy til 2 to 3 in the morning hard to get to sleep.
Taylor
Stayed 1 night in Feb 2024
Response from Matt Y on Feb 23, 2024
Thank you for posting your review. I want to apologize about any noise issues you may have had while trying to rest. Our front desk is staffed 24/7 and are happy to address and noise issues if there is a problem. I will meet with my team and see if there is more we can do to prevent noise in the first place.
8/10 Good
Lisa, Nephi
Feb 17, 2024
Liked: Cleanliness, staff & service
I previously stayed at the La Quinta property in Helena, it was a more updated property and cleaner than Baymont.
Check in was smooth and fast. We were directed to back of hotel to go in door there. Snow and ice made it a bit tricky to get from parking lot to door. Someone should have shovelled. Room was ok, I would say partial reno done, but not finished. Bathroom needs work, everything old. Bed was comfortable.
The machine wasn't turned on the preheat for pancakes. I asked serval different worker about it but didn't get them to attend to it. Therefore my breakfast was 1/2 hour late for us to hit the road. I wasn't impressed.
Comfortable stay, bed and pillows were nice, staff very friendly.
Room was clean
Only thing that annoyed me was the dog crap outside entrance we used to access hotel, lazy dog owners not picking up after their dog.