Ratings based on 133 Verified Reviews

4.6 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Montana

Nice hotel in downtown historic district.

Posted Apr 22, 2017
Pros: Historic decor.
Cons: Better soundproofing.
Location: Right next to brew pub. Great carousel just outside for the kids.
Very nice hotel, had a room poolside. Noise from hallway was a little more than desired, but overall was a good stay.
Comment from Hotel Management
Apr 24, 2017 by MBara, Hotel Management
Thank you Rick, we are glad you enjoyed your stay and we certainly value your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

Always stay here

Posted Apr 4, 2017
Well maintained in an interesting location. Rooms are classy, clean, quiet and comfortable. Good dining attached to the hotel. Can be a bit tricky to get to the hotel and depart.
Comment from Hotel Management
Apr 24, 2017 by MBara, Hotel Management
We appreciate your loyalty. Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Breakfast

Posted Mar 10, 2017
This hotel is in a retail complex surrounded by shops and fun places to eat. The breakfast was exceptional. No paper plates here. It was a full hot breakfast served buffet style. In addition there is the make it yourself waffle station. There is a small fridge stocked with yogurt, cheese sticks and hard boiled eggs perfect for a snack later in the day. The eating area was kept clean by prompt and friendly staff. I did not see the breakfast advertised so it was a pleasant surprise.
Comment from Hotel Management
Mar 11, 2017 by Marti, Hotel Management
What a wonderful review! Thank you for your time!
5 out of 5
Recommended
for Everyone
by A verified traveler from Montana

ADA room at the Best Western

Posted Feb 20, 2017
Pros: Environmental controls....good air exchange made for a restful sleep. Loads of choices at breakfast including fresh melon/berries, steel cut oatmeal,
Cons: Winter plowing of the parking lots. So much ice was at the front door and parking lots posed a potential fall hazard.
Location: Steak house on site, Fusion restaurant across the street.
I was assigned an ADA room on the first floor because that was all that was left. I've stayed here once before and got stuck in a room overlooking a wall and roof. This room was awesome....spacious, elevated view of a small parking lot and downtown Helena. The best thing about this room was the air exchange. Thermostatically controlled heat/air and fan kept the room always smelling and feeling fresh. Beds were comfy. Extra blanket provided. Microwave and fridge in the room. Shower had the usual ADA seat in shower and low set shaving mirror. Quick access to back parking lot but many stairs to negotiate. Parking options include an indoor parking garage 1/2 block away and a front door parking lot 1/2 block away and loading zone at front door.
Comment from Hotel Management
Feb 22, 2017 by MBara, Hotel Management
Great feedback - thank you for taking the extra time to leave a long review. All rooms have the same air system in each room. We appreciate your comments on the wide variety in the breakfast area. We do hope to have you back again. (as a side note, Fusion restaurant did close in January).
5 out of 5
by Shelley

great place to stay

Posted Jan 23, 2017 on Hotels
My only complaint is the parking. Otherwise, a perfect stay! Friendly staff....
Comment from Hotel Management
Feb 3, 2017 by General Manager, Hotel Management
Thank you Shelley!
5 out of 5
by Dan

Loved it!

Posted Jan 22, 2017 on Hotels
Great location....great hotel!
Comment from Hotel Management
Feb 3, 2017 by General Manager, Hotel Management
We appreciate your time to respond Dan!
4 out of 5
by Ken

Posted Jan 20, 2017 on Hotels
Comment from Hotel Management
Feb 3, 2017 by General Manager, Hotel Management
Thank you Ken for taking the time to leave a rating. We certainly appreciate it!
5 out of 5
Recommended
for Everyone
by A verified traveler

Business

Posted Jan 16, 2017
Room was comfortable and clean. Breakfast area was great. Lots to choose from. Always fresh coffee.
Comment from Hotel Management
Jan 18, 2017 by Marti, Hotel Management
We love and appreciate your comments! Thank you for taking the time to respond!
4 out of 5
Recommended
for Everyone
by A verified traveler

Christmas party

Posted Dec 11, 2016
It was fantastic.I sleep well .the staff was very helpful and friendly.
Comment from Hotel Management
Dec 13, 2016 by Marti, Hotel Management
We can't ask for a better compliment! Thank you!
4 out of 5
by A verified traveler

Very convenient and clean hotel w/ high end food

Posted Dec 6, 2016 on Hotels
Excellent hotel. Very helpful staff and immaculate rooms. Breakfast was good. WiFi is poor...really poor. Internet connection was terrible...slow and lots of disconnects. Otherwise, this is an outstanding property.
Comment from Hotel Management
Dec 13, 2016 by General Manager, Hotel Management
Thank you for your comment! We are very concerned about our wifi connection and have worked hard to make it a great experience. We are in the process of having some additional updates done. Your comments are very important - thank you!