Ratings based on 127 Verified Reviews

4.6 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Breakfast

Posted Mar 10, 2017
This hotel is in a retail complex surrounded by shops and fun places to eat. The breakfast was exceptional. No paper plates here. It was a full hot breakfast served buffet style. In addition there is the make it yourself waffle station. There is a small fridge stocked with yogurt, cheese sticks and hard boiled eggs perfect for a snack later in the day. The eating area was kept clean by prompt and friendly staff. I did not see the breakfast advertised so it was a pleasant surprise.
Comment from Hotel Management
Mar 11, 2017 by Marti, Hotel Management
What a wonderful review! Thank you for your time!
5 out of 5
Recommended
for Everyone
by A verified traveler from Montana

ADA room at the Best Western

Posted Feb 20, 2017
Pros: Environmental controls....good air exchange made for a restful sleep. Loads of choices at breakfast including fresh melon/berries, steel cut oatmeal,
Cons: Winter plowing of the parking lots. So much ice was at the front door and parking lots posed a potential fall hazard.
Location: Steak house on site, Fusion restaurant across the street.
I was assigned an ADA room on the first floor because that was all that was left. I've stayed here once before and got stuck in a room overlooking a wall and roof. This room was awesome....spacious, elevated view of a small parking lot and downtown Helena. The best thing about this room was the air exchange. Thermostatically controlled heat/air and fan kept the room always smelling and feeling fresh. Beds were comfy. Extra blanket provided. Microwave and fridge in the room. Shower had the usual ADA seat in shower and low set shaving mirror. Quick access to back parking lot but many stairs to negotiate. Parking options include an indoor parking garage 1/2 block away and a front door parking lot 1/2 block away and loading zone at front door.
Comment from Hotel Management
Feb 22, 2017 by MBara, Hotel Management
Great feedback - thank you for taking the extra time to leave a long review. All rooms have the same air system in each room. We appreciate your comments on the wide variety in the breakfast area. We do hope to have you back again. (as a side note, Fusion restaurant did close in January).
5 out of 5
Recommended
for Everyone
by A verified traveler

Business

Posted Jan 16, 2017
Room was comfortable and clean. Breakfast area was great. Lots to choose from. Always fresh coffee.
Comment from Hotel Management
Jan 18, 2017 by Marti, Hotel Management
We love and appreciate your comments! Thank you for taking the time to respond!
4 out of 5
Recommended
for Everyone
by A verified traveler

Christmas party

Posted Dec 11, 2016
It was fantastic.I sleep well .the staff was very helpful and friendly.
Comment from Hotel Management
Dec 13, 2016 by Marti, Hotel Management
We can't ask for a better compliment! Thank you!
4 out of 5
by A verified traveler

Very convenient and clean hotel w/ high end food

Posted Dec 6, 2016 on Hotels
Excellent hotel. Very helpful staff and immaculate rooms. Breakfast was good. WiFi is poor...really poor. Internet connection was terrible...slow and lots of disconnects. Otherwise, this is an outstanding property.
Comment from Hotel Management
Dec 13, 2016 by General Manager, Hotel Management
Thank you for your comment! We are very concerned about our wifi connection and have worked hard to make it a great experience. We are in the process of having some additional updates done. Your comments are very important - thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler from US

❤️

Posted Dec 1, 2016
Always a great place to stay, I love this best western!
Comment from Hotel Management
Dec 13, 2016 by Marti, Hotel Management
Thank you Sharon!
5 out of 5
by A verified traveler

Posted Nov 15, 2016 on Hotels
Comment from Hotel Management
Dec 13, 2016 by General Manager, Hotel Management
Thank you for your time!
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Quite

Posted Nov 2, 2016
Location: Fusion restaurant nearby was very good
Very quite and very clean and it was convenient to place we had a meeting in that area. Parking is a little of a problem and getting to the front door is a challenge given the general setup of this area of the city. Needs better coffee makers in room and bed were good and again roome very quites even next to the indoor pool area. Breakfast was very good and easy to access. We will stay again in the future
Comment from Hotel Management
Nov 10, 2016 by Marti, Hotel Management
Thank you for your time to leave a review. We appreciate your comments and look forward to seeing you on a return trip to Helena!
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

The staff and Silver Star steaks was extraordinary

Posted Oct 8, 2016 on Orbitz
Pros: Bed and food
Cons: Everything was great
Location: XD movies, shopping and bar
Room was elegant and bed was phenomenal! Staff was super helpful and friendly! Steak was exquisite!
Comment from Hotel Management
Oct 10, 2016 by MBara, Hotel Management
Gosh! What a wonderful compliment! We aim to please and it is our pleasure to exceed the guest expectation!
5 out of 5
Recommended
for Everyone
by A verified traveler

Central location.

Posted Oct 4, 2016
Peaceful, relaxing. Very comfortable room. Great pool.
Comment from Hotel Management
Oct 4, 2016 by M Bara, Hotel Management
Just what we aim for - giving you relaxing peace! We hope to see you again!