Ratings based on 53 Verified Reviews

4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Business

Posted Jan 16, 2017
Room was comfortable and clean. Breakfast area was great. Lots to choose from. Always fresh coffee.
Comment from Hotel Management
Jan 18, 2017 by Marti, Hotel Management
We love and appreciate your comments! Thank you for taking the time to respond!
4 out of 5
Recommended
for Everyone
by A verified traveler

Christmas party

Posted Dec 11, 2016
It was fantastic.I sleep well .the staff was very helpful and friendly.
Comment from Hotel Management
Dec 13, 2016 by Marti, Hotel Management
We can't ask for a better compliment! Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler from US

❤️

Posted Dec 1, 2016
Always a great place to stay, I love this best western!
Comment from Hotel Management
Dec 13, 2016 by Marti, Hotel Management
Thank you Sharon!
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Quite

Posted Nov 2, 2016
Location: Fusion restaurant nearby was very good
Very quite and very clean and it was convenient to place we had a meeting in that area. Parking is a little of a problem and getting to the front door is a challenge given the general setup of this area of the city. Needs better coffee makers in room and bed were good and again roome very quites even next to the indoor pool area. Breakfast was very good and easy to access. We will stay again in the future
Comment from Hotel Management
Nov 10, 2016 by Marti, Hotel Management
Thank you for your time to leave a review. We appreciate your comments and look forward to seeing you on a return trip to Helena!
5 out of 5
Recommended
for Everyone
by A verified traveler

Central location.

Posted Oct 4, 2016
Peaceful, relaxing. Very comfortable room. Great pool.
Comment from Hotel Management
Oct 4, 2016 by M Bara, Hotel Management
Just what we aim for - giving you relaxing peace! We hope to see you again!
3 out of 5
by A verified traveler from Texas

older hotel with some charm

Posted Sep 30, 2016
Pros: Liked the railroad western theme
Cons: Better lighting, A/C vents, and bathroom configuration
Location: Pricy area of town, close to Carroll College
Overall the place was nice, however, the lighting was poor and only 2 small A/C vents for a big room. Bathroom sink was tiny, need more space to be comfortable. Very pricy for what you actually get.
Comment from Hotel Management
Oct 1, 2016 by MBara, Hotel Management
Thank you for the review. I hope you are not getting duplicate responses from us. There are 2 places to respond.
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel and staff wonderful.

Posted Sep 12, 2016
The Best Western Hotel in Helena is clean and roomy. Great location, and the staff (particularly Taylor) are first class! We will stay there whenever we're in the area. Thank you for your amazing professionalism and courtesy.
Comment from Hotel Management
Sep 13, 2016 by Marti, Hotel Management
Thank you! We love comments like these! See you next time!
4 out of 5
Recommended
for Everyone
by A verified traveler

comfortable, clean, friendly staff

Posted Sep 9, 2016
Pros: Location, cleanliness, friendly staff, breakfast included
Cons: Rooms were dark - not enough lighting
Comfortable, clean, friendly staff, decent breakfast
Comment from Hotel Management
Sep 9, 2016 by Daniel, Hotel Management
Thank you for taking the time to review! Glad to hear you enjoyed the breakfast and found our rooms to be comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 30, 2016
Pros: Close to downtown
Cons: The Silver Spur restaurant sure did not live up to expectations
Hotel was fine, the attached Silver Spur came up very short of what it is supposed to be
Comment from Hotel Management
Sep 3, 2016 by Daniel, Hotel Management
Thank you for taking the time to review. We apologize the restaurant next door didn't meet your expectations! Though it is under separate ownership, we will share your comments with them.
5 out of 5
Recommended
for Everyone
by A verified traveler from Austin, TX

Great Location

Posted Aug 28, 2016
We love staying at the Great Northern Hotel. Proximity to downtown and west Helena mansions makes it perfect for great walks.
Comment from Hotel Management
Aug 29, 2016 by Marti , Hotel Management
Thank you for noting the mansion district - just a few blocks away. Certainly a fun area for walking! See you next time.