Ratings based on 266 Verified Reviews

4.6 out of 5
92% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Portland Oregon

Nice Hotel !

Posted Oct 18, 2017
They did renovations and it's a beautiful hotel with great breakfast and comfort especially for our family! Pool was great and clean! My only complaint that wasn't the hotels problem was the gas station/liquor store across the parking lot was blaring terrible music and the phone was ringing over the loud speaker until about 3 AM. The liquor store attached had a door beep/chime that rang all night too. We couldn't muffle it with the fan in the room. Maybe a noise ordinance should be suggested for the shared lot. My husband told the manager and he seemed concerned.
Comment from Hotel Management
Oct 19, 2017 by General Manager, Hotel Management
Coupled with our tasty breakfast and relaxing pool, it's fantastic to hear that our beautiful renovations are being well received and added a level of comfort to your five-star visit at the Comfort Suites Helena. We apologize if the outside noise interrupted your peaceful night and our team will work towards providing a solution for a better stay next time. Thank you for sharing your experience with us and we hope you will book with us again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Green Bay WI

Nice hotel near the airport

Posted Oct 17, 2017
Pros: The staff was so helpful and friendly
Location: Near the airport, and Boulder Hot Springs was an hour away, wonderful refreshing spa
This was a very good experience staying at this hotel. I have to mention that the woman at the front desk was so nice, and made sure I had everything I needed. I was impressed with the room, it was large, clean, and very comfortable. The shuttle took me to the airport and helped me get all my stuff in to the airport. What a wonderful young man, and so pleasant to visit with. I will stay here again, and recommend it to anyone going thru this area.
Comment from Hotel Management
Oct 19, 2017 by General Manager, Hotel Management
Dear Tracey, From our friendly shuttle drivers to our helpful front-desk staff, everyone at Comfort Suites Helena strives to offer a welcoming, pleasant experience to each guest. We are delighted that you were so pleased with our shared interactions and with one of our clean, comfortable rooms. We hope you had a stress-free return flight after enjoying the spa in Boulder Hot Springs and look forward to hosting you again for a future visit.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 16, 2017
Pros: Love the hot tub!!! Love the shuttle!!!
I stay here every time I am in Helena. You can't beat the service.
Comment from Hotel Management
Oct 19, 2017 by General Manager, Hotel Management
All of us at Comfort Suites Helena love having you as one of our regular guests! Thanks so much for leaving us a five-star review following your latest stay. We work hard to offer wonderful service and greatly appreciate that you recognized our efforts and utilize our relaxing hot tub and shuttle service, some of the property's most popular amenities. Thanks again for being such a loyal guest. We look forward to meeting again soon.
2 out of 5
by A verified traveler from AB, Canada

There are better hotels out there

Posted Oct 10, 2017
Pros: Hotel staff was friendly
Cons: stairs, room and hall way could be better cleaned
Location: Nothing really except few random shop e.g. ROSS TJ MAX Target
Stairs was not cleaned, taking breath was hard due to wet smell in the stairs. Room were cold and floor was wet here and there and not clean clean as you expect. This city is a dead city almost ..no proper restaurant. Hard to see any good nice restaurant around. Spent hours driving around for a nice sitting restaurant but then drive to Great falls and got to Golden buffet restaurant which is worth of the drive.
Comment from Hotel Management
Oct 12, 2017 by General Manager, Hotel Management
Dear Mohammad, It was our treat to host you during your recent trip to Helena, Montana. We love knowing that you found our staff friendly and that they enhanced your experience during your visit. Room cleanliness is a top priority for our entire team, and we are very sorry that you did not find us at our best during your trip to town. Please know that this is not typical, and we will be sure to review our procedures right away to make sure we are providing the level of service that our valued guests deserve. We are also sorry that you did not find our location ideal for your dining needs but feel relieved that you ended up locating a delicious spot. We truly loved calling you our guest and hope to have an opportunity to exceed your expectations next time you are in the area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Alberta, Canada

Amazingly clean with friendly and helpful staff

Posted Sep 27, 2017
Nothing but great things to say about this hotel.
Comment from Hotel Management
Sep 27, 2017 by General Manager, Hotel Management
Dear Daryl, Thank you for your kind words. We are thrilled to hear that you had such an excellent experience with us here at the Comfort Suites Helena. As you noted, we have some of the best people in the business, and they really help us set ourselves apart. We look forward to hosting you again in the future!
5 out of 5
by A verified traveler

Fast internet, convenient

Posted Sep 15, 2017
Pros: Fast internet comfortable
Cons: None
Location: Stayed for business only
Stayed for weekend, reasonable price, comfortable room after long day in class
Comment from Hotel Management
Sep 18, 2017 by General Manager, Hotel Management
The feedback from your recent visit is much appreciated. We are happy you were satisfied with the reliable Wi-Fi service, convenient location, comfortable accommodations, and great value. After a long day of class, we hope you could relax and unwind. The next time you come to our area, whether it's for business or fun, please choose Comfort Suites Helena again for another stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Pacific NW

Very clean, very nice hotel.

Posted Aug 29, 2017
This is the 2nd time we have stayed at the Comfort Suites in Helena, we were once again very pleased with our room. We were in a pet friendly room, with our dog, one of the pluses we really like, the room was spotless. We will definitely stay at Comfort Suites again.
Comment from Hotel Management
Aug 30, 2017 by General Manager, Hotel Management
Dear Larry, Thank you for paying us a return visit! We really appreciate your fantastic five-star review of the Comfort Suites Helena. We are always happy to welcome our guests and their pets, and we believe that our pet owners deserve the same clean and friendly experience shared by every one of our other guests. It makes us very happy to hear that you had a great time and we look forward to the chance to serve you again in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 28, 2017
Pros: Amazing Breakfast. Barb and Brenda were fabulous. Staff were great. Room was spacious, clean
Amazing Breakfast. Barb and Brenda were fabulous. Staff were great. Room was spacious, clean
Comment from Hotel Management
Aug 30, 2017 by General Manager, Hotel Management
It was wonderful having you stay with us during your recent visit to Helena. Thank you for sharing how much you enjoyed your visit. Barb and Brenda will be especially pleased to see that you mentioned them by name. We're also happy to know that our tasty breakfast options gave you a good start to the day and that your comfortable room offered you a good place to rest. Should your adventures bring you back to the area, we invite you to stay with us at Comfort Suites Helena again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel central location

Posted Aug 26, 2017
Nice breakfast the ladies looking after the breakfast were very attentive.
Comment from Hotel Management
Aug 30, 2017 by General Manager, Hotel Management
Reading your kind words brightens our day! It was our pleasure to have you stay with us, and we are delighted that you were pleased with our scrumptious complimentary breakfast. We will be sure to let our breakfast attendants know of your kind words about their attentive and courteous service. It also makes us happy that you found our hotel conveniently located. Should your travels bring you back to the area, we hope you choose Comfort Suites Helena for your stay again.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 20, 2017 on Hotels