Terrible experience. Dissapointing management.
Posted Feb 27, 2017
We were on the road, travelling over 2000 miles, and Helena was our first stop overnight. We needed a quiet room to rest comfortably. We received room #217 which we had no idea it was located right above the lobby sliding door entrance. We could not sleep hearing this intermitent noise as late as 10:30 pm and got woken up as early as 5:30 am. Only in the morning we figured out that it was the noise from the sliding doors underneath. We complained at the desk in the morning and were given the business card of Assistant General Manager, George Powell, to whom we wrote the same day (Feb 22nd, 2017). The employee at the desk also took our complaint. Today is Feb 27, 2017 and we have not heard back from the hotell staff or from Assistant General Manager. A very dissapointing experience because otherwise we would have stopped again at this hotel.