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Rating 10 - Excellent. 283 out of 1000 reviews" "
10 - Excellent
283
Rating 8 - Good. 398 out of 1000 reviews" "
8 - Good
398
Rating 6 - Okay. 183 out of 1000 reviews" "
6 - Okay
183
Rating 4 - Poor. 93 out of 1000 reviews" "
4 - Poor
93
Rating 2 - Terrible. 43 out of 1000 reviews" "
2 - Terrible
43
7.8/10
Cleanliness
8.2/10
Staff & service
7.6/10
Amenities
7.4/10
Property conditions & facilities
7.6/10
Eco-friendliness
Reviews
4/10 Poor
Victoria
Traveled with family
Mar 16, 2024
Disliked: Property conditions & facilities
I wasn’t happy to find the pool being closed, the only reason I stayed here was for the pool. Had I knew the pool was closed I wouldn’t have chosen this hotel… no discount offered
The parking lot was an icy mess with little to no sidewalk clearing. We had to wait until the main lady finished training a new person on whatever they were doing on the computer, instead of checking us right in. Once in the room we were both to uncomfortable to sit on the heavy stained couch or chairs. The carpet was equally as gross. Bathroom was clean though it was supplied with tattered towels. The pillows were hard and the bed was pretty hard too. Lucky for us we were just passing through and only spent a total of 8 hrs in the room. What a dump.
Shannon
Stayed 1 night in Mar 2024
10/10 Excellent
Betty
Traveled with pets, Traveled with family
Mar 9, 2024
Liked: Staff & service
When we checked in one of the rooms was dirty, they did switch us to another room.
Im staying in helena for work and the lady at the front desk was very accommodating and when we asked if they did extended stays she saidnyes but she would need to talk to her gm abt how long we would need to stay! The place us lovely. Very clean, rooms are on the smaller side but are very nice.
Quick in and out...Accesible bathroom was a bathtub with extra grab bars.. not walk in with bench. Vinyl flooring was not warm more suitable for construction crews than elderly tourists. Bed was good ... linens and towels were clean. Breakfast.. the usual stuff.. no fresh fruit. Overall well managed and clean but aimed at a different demographic trhan us.
The room was not clean and the front desk took far too much time to check us in. I have problems with the Pet charge. They put you in a room that wasn’t clean that is meant for pets and charge you $25.00 for no extra work for the cleaner
Nice property, clean, close to shopping and restaurants. Breakfast was great, good selection of hot foods...Rebooked for another trip in February 2024.
For the money we spent we expected better. Hall ways were poorly kept. Room was ok but nothing special. I seldom stay in LaQuinta's cause the price is usually more than I want to spend for a night's stay. This experience was far below my expectation.
Response from Cyndy-Guest Experience Representative on Oct 21, 2023
Nile, It was a privilege to provide a comfortable and pleasant experience for you at the La Quinta Inn & Suites by Wyndham Helena. We look forward to sharing our hospitality with you again.
4/10 Poor
Ryan
Oct 14, 2023
Ryan
Stayed 1 night in Oct 2023
Response from Cyndy-Guest Experience Representative on Nov 3, 2023
We are sorry you did not have the experience you had hoped for at our hotel in Helena, Ryan. Please allow our staff to make you more comfortable and enjoy your next visit to our property.
8/10 Good
Ron
Oct 1, 2023
Ron
Stayed 1 night in Sep 2023
Response from Cyndy-Guest Experience Representative on Oct 2, 2023
Thank you for the great rating, Ron. Hosting another, better experience for you in Helena again would be wonderful.
Response from Cyndy-Guest Experience Representative on Oct 2, 2023
James, We are glad you enjoyed the comfortable spaces at the La Quinta Inns & Suites Helena. We hope you will return on your next journey to stay with us again.
8/10 Good
joseph
Sep 29, 2023
joseph
Stayed 3 nights in Sep 2023
Response from Cyndy-Guest Experience Representative on Oct 20, 2023
Joseph, Thank you for your kind rating. We are pleased you joined us at our hotel in Helena and hope our team will be hosting your next visit to the Capital City.
10/10 Excellent
Marsha
Sep 19, 2023
Liked: Cleanliness, staff & service, room comfort
Marsha
Stayed 1 night in Sep 2023
Response from Cyndy-Guest Experience Representative on Sep 19, 2023
Thank you for the 10-star rating, Marsha! It was a joy for our friendly team to host an excellent stay for you at the La Quinta Inn & Suites by Wyndham Helena. We are eager to share our hospitality with you again.
Response from Cyndy-Guest Experience Representative on Sep 18, 2023
Gary, Please accept our apologies for the cleaning team using the wrong-sized sheets on the bed in your room. We will ensure they check for the proper ones to dress beds in the future. Thank you for your feedback, and we hope you will return to enjoy a better experience in the future.
Like most Hotels these days, there is always something missing. This morning it was no coffee in the room.
Pat
Stayed 1 night in Sep 2023
Response from Cyndy-Guest Experience Representative on Sep 11, 2023
Pat, We apologize that the cleaning crew forgot to supply coffee in the room when they repaired it for a guest. We hope you will allow us another chance to make your next visit to Helena better.
8/10 Good
Ray
Traveled with family and small children
Sep 5, 2023
Liked: Staff & service, amenities
staff was friendly beds were comfy they would get much more business if they replaced flooring throughout the entire hotel spend money to make money
Ray
Stayed 2 nights in Sep 2023
Response from Cyndy-Guest Experience Representative on Sep 6, 2023
Thank you for your valuable feedback, Ray. We are delighted you enjoyed your recent stay at our hotel in Helena, and we are planning on more changes to our guest spaces soon. We hope you will return to visit again.
4/10 Poor
Tessa
Aug 30, 2023
Tessa
Stayed 3 nights in Jul 2023
Response from Cyndy-Guest Experience Representative on Sep 20, 2023
Tessa, We would love another opportunity to make your visit more enjoyable. Please let us know what we can do differently to provide a better experience for you.
Response from Cyndy-Guest Experience Representative on Aug 29, 2023
Thank you, Casper, for your friendly review and great rating. We are delighted you shared your feedback for the La Quinta Inn & Suites by Wyndham Helena with us, and we hope you will return to visit us again soon.
6/10 Okay
Kelly
Traveled with family
Aug 27, 2023
Liked: Staff & service
Disliked: Cleanliness, room comfort
Kelly
Stayed 1 night in Aug 2023
Response from Cyndy-Guest Experience Representative on Aug 28, 2023
Thank you for your feedback, Kelly. We hope you will reach out to our team and let us know where we can improve our service to guests and make another visit for you more enjoyable. We hope you will return to us in Helena again.
8/10 Good
Cary
Aug 24, 2023
Cary
Stayed 1 night in Aug 2023
Response from Cyndy-Guest Experience Representative on Aug 25, 2023
Cary, We appreciate you taking a moment to share your rating with us. We hope you will return to enjoy another great stay at our hotel when you are in Helena again.
The breakfast was good. There was little or no noise from other guests. Rooms were clean.
Paul
Stayed 3 nights in Aug 2023
Response from Cyndy-Guest Experience Representative on Aug 23, 2023
Thank you for the positive review, Paul. It is lovely to know you were comfortable and rested well during your stay. We are delighted you enjoyed your recent visit to our La Quinta Inn & Suites by Wyndham Helena.
Response from Cyndy-Guest Experience Representative on Aug 23, 2023
Doris, We are grateful for your excellent rating of the service you received at the La Quinta Inn & Suites by Wyndham Helena. We are eager to welcome you for many more wonderful visits in the future.
10/10 Excellent
Leigh
Aug 20, 2023
Leigh
Stayed 1 night in Aug 2023
Response from Cyndy-Guest Experience Representative on Sep 9, 2023
Thank you, Leigh, for sharing your wonderful rating with fellow travelers and our friendly team. We hope you will again be our guest at the La Quinta Inns & Suites Helena.
6/10 Okay
Fred
Traveled with family
Aug 19, 2023
Liked: Cleanliness, staff & service, room comfort
Eager cleaners
Got in late. Needed to sleep up to check out. House keeping ignored the do not disturb sign.
Fred
Stayed 1 night in Aug 2023
Response from Cyndy-Guest Experience Representative on Aug 19, 2023
Fred, We apologize for the cleaning crew's premature attempts to clean your room. We will check that they are observing those door signs, and we hope you will return to enjoy a worry-free visit with us again in Helena.
10/10 Excellent
Jill
Aug 16, 2023
Jill
Stayed 1 night in Jul 2023
Response from Cyndy-Guest Experience Representative on Aug 17, 2023
Thank you for the excellent rating, Jill! We are glad our team at the La Quinta Inn & Suites by Wyndham Helena delivered you a comfortable and restful experience. Please join us again when you are in the Capital City.
10/10 Excellent
Nancy
Aug 12, 2023
Nancy
Stayed 1 night in Aug 2023
Response from Cyndy-Guest Experience Representative on Aug 14, 2023
Thank you for the 10-star rating, Nancy. It is always a pleasure to know our service and accommodations are appreciated. We look forward to sharing our hospitality with you in the future.
6/10 Okay
Ken
Traveled with group
Aug 7, 2023
Liked: Staff & service
Disliked: Cleanliness
Didn't get checked in till after 6pm and there was no room cleaning at all, no new towels or garbage emptied.
Ken
Stayed 4 nights in Aug 2023
Response from Cyndy-Guest Experience Representative on Aug 8, 2023
Thank you for your review, Ken. We apologize for not clarifying our cleaning policy for you at check-in. We are glad to have our guests choose when to invite our service staff into their space. We will automatically provide housekeeping visits after the third day of stay or if scheduled in advance with our friendly front desk team. Thank you for taking a moment to give us your feedback, and we hope you will visit us again.