Ratings based on 560 Verified Reviews

3.4 out of 5
69% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from San Jose, CA

Nice people

Posted May 21, 2017
Pros: Staff over the moon helpful.
Cons: Pool too small and warm. No shower there.
Location: LOVED Helena. Beautiful and interesting town. Montana Capital. Mining history. Reeders Alley cabins. Cheap gas. Friendly people. We would go again.
Good location, helpful staff, and very pleasant. Food nearby. Parking very close. Room OK. Cheap.
3 out of 5
by A verified traveler

Trip back in time

Posted May 17, 2017
Room was a little dirty. beds were not completely made. Sheets not fit to beds all the way. Definitely needs an upgrade. Outdated microwave, tv, etc. hotel still using metal keys Tv was the old tube tv. Very poor quality during a time when flat screen tvs are very inexpensive staff was friendly and helpful
3 out of 5
Recommended
for Everyone
by A verified traveler from SF Bay Area

Not Fabulous, but Efficient

Posted May 17, 2017
Pros: Convenient location, reasonable price, nothing major to complain about
Cons: Just a basic general overhaul — it's an aging property, that seems to have been managed with love for the most part and remodels are costly....
Location: Within walking distance of groceries and restaurants, not far from downtown and other entertainments
The bed was a little lopsided and lumpy, but comfortable enough. The room could use new carpet and furniture — the whole place would benefit from a general upgrade, but for the price it was fine.
4 out of 5
Recommended
for Everyone
by A verified traveler from Billings, MT

Parking with a trailer is a problem

Posted May 10, 2017
Cons: An elevator would be nice
Parking with a trailer is A PROBLEM. Clearance is only 9' 9". I had to park on the street because my enclosed trailer is 10'
Comment from Hotel Management
May 19, 2017 by social media , Hotel Management
Dear Shilo Guest, The first entrance to our hotel does have an overhang with a clearance minimum. Thank-you for your attention to this for It is appreciated! The second entrance has no overhang, so for future stays with us please use the second entrance on your next visit when pulling a trailer. Thank-you for taking time to post a comment and we do hope you will choose to stay with us again. Sincerely, Kathy Carey General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, AB, Canada

Very warm pool

Posted May 5, 2017
Nice motel. Clean room. Walking distance to restaurants. The indoor pool was very warm. Nice hot tub, sauna, and change rooms.
Comment from Hotel Management
May 19, 2017 by social media , Hotel Management
Dear Shilo Guest, We are so glad to know that your accommodations were clean and that you enjoyed our pool, sauna, and steam room! Thank-you for taking your time to write a review and we do hope you choose to stay with us again very soon. Sincerely, Kathy Carey General Manager 
5 out of 5
Recommended
for Everyone
by A verified traveler from Helena, Mt

Enjoyed😊

Posted May 5, 2017
Peaceful, nice staff, 24hour pool, hot tub, sauna, & steam room.
Comment from Hotel Management
May 19, 2017 by social media , Hotel Management
Dear Shilo Guest, It is so nice to hear from you about your stay with us in Helena. We are happy to know that your stay was enjoyable for you. We do hope you choose to stay with us again very soon. Sincerely, Kathy Carey General Manager
1 out of 5
by A verified traveler

Needs an Update

Posted Apr 28, 2017
Pros: There was nothing that I liked about this hotel.
Cons: New sheets, the bed spreads had stains on them, holes in them, etc. They have over seen their useful life.
The rooms and bedding definitely need an update and it appeared as though the hotel staff could use a training on how to use their check-in software as well. They claim to have a continental breakfast, but don't plan on getting any more than a bran muffin and some cereal out of a prepackaged bowl (milk I did not readily see, so could be the dry cereal breakfast).
Comment from Hotel Management
Jun 6, 2017 by social media , Hotel Management
Thank you for taking the time to leave us a review. We appreciate and welcome your comments, and are continuously working to make our guest experience more comfortable and pleasant. Thank you, Kathy Carey, GM
5 out of 5
Recommended
for Everyone
by A verified traveler from North Idaho

Very handy

Posted Apr 18, 2017
Very handy to shopping and eating places. love the 24 hr. pool idea, and most comfortable beds, yay!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Billings, MT

Posted Apr 15, 2017
The fact that this motel has no elevator is a problem for a 71 year old man, other than that this is a very good place t stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Fair hotel

Posted Apr 13, 2017
Fair hotel at this budget. not far from route 15, groceries and gas station. Rooms are quite big, and conditions are acceptable.