Worst night ever!
Posted Nov 27, 2016
After a long drive and a huge test looming I was hoping for a quiet inexpensive stay. NOT at all what I got. Check in should have been a forewarning I am sure. After the guy tried to charge me even though I paid on expedia, he handed me two room keys, ACTUAL keys. I parked the car and walked by the 3 clowns smoking weed blocking the entrance to our room still hoping it was just a bad first impression. Once we got into our non-smoking room it was worse. The bathroom floor was covered in cigarette burns, went to turn the sheets back more burns. Oh, and did you know that 1 non fitted sheet is all you need on the bed? I mean 1 sheet wrapped around the mattress, 1 fake down cigarette burned comforter and the cover. No sheet.... As the shenanigans started from our now high doormen I got up to quickly lock the door.... BUT no locks on the handle, no safety locks, just 1 little deadbolt. So we get settled in after listening to the 3 men and 1 woman enjoy themselves for what seemed like forever. Until 12:30 when the 1st person tried breaking into our room to let him the f&*^ in. I picked up the phone to call the front desk no dial tone. Called from my cell phone no answer... Finally the neighbors let them in their room and they continued their fun. I went to the front desk no one was around. 2 more times our door almost gave in to the pounding and screaming, not 1 time did the front desk answer their phone. There were no other rooms under $150 left in town and after pay
Comment from Hotel Management
Dec 5, 2016 by Shilo Inns, Hotel Management
Dear Shilo Guest,
I appreciate that you called me last week to advise me of these issues that occurred during your stay. I can assure you that this is not normal for our hotel which is generally quiet and peaceful. I apologize to you for these many issues that occurred during your stay with us and do hope that you will consider staying with Shilo Inns in the future. Your comments are a valuable tool to us.