Ratings based on 452 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
72% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Horicon,Wisconson

Montana Visit

Posted Jul 26, 2016
We were very satisfied with our stay at Shilo. Everyone we spoke with was friendly and helpful. I would definitely stay at this motel again.
2 out of 5
by A verified traveler

Good Location, Old and Dirty

Posted Jul 25, 2016
Close to the interstate, friendly staff. Hotel is run down. Quilts in the beds were old and smelly probably not washed in years.
3 out of 5
by A verified traveler from Montana

Quiet local motel.

Posted Jul 21, 2016
Pros: Quiet.
Cons: I was on a business trip and the wifi didn't work. The front desk didn't seem very concerned about it. I would have to check before I stayed again.
Location: Helena is gorgeous. Lots to do and see.
Room was clean, comfortable bed. Wifi was not functioning so I couldn't work in my room. Hair dryer needed replacing but motel was surprisingly quiet and I got a good nights sleep. Might stay again if the wifi works.
Comment from Hotel Management
Jul 25, 2016 by Shilo Inns, Hotel Management
Dear Shilo Guest, Thank you for posting a comment about your stay. I am sorry to hear the wifi was not working for you and I will be sure to look into that. I am glad you had a good nights sleep and we look forward to seeing you again. Sincerely, Kathy Carey Manager
3 out of 5
by A verified traveler

Interesting stay.

Posted Jul 21, 2016
Pros: It was clean and rooms were fairly roomy.
Cons: It could use some updating and again the people milling around the parking lot.
Location: Mall was down the road and an excellent restaurant (Bullseye Casino) was very close. We were there for the Trolley tour. Very interesting!
When checking in the lady at the desk didn't seem to know what she was doing. We needed to go to the car a few times to bring our bags in and there were people sitting in the parking lot that seemed a little sketchy. Making my wife and granddaughter a little uncomfortable. We were disappointed the pool was not available until after we left. Grandkids were very disappointed.
Comment from Hotel Management
Jul 25, 2016 by Shilo Inns, Hotel Management
Dear Shilo Guest, Thank you for posting a comment about your stay. The Trolley Tour is for sure interesting! The pool was down for cleaning. I am sorry it was during your stay. I am glad you enjoyed your time in Helena and I do invite you to stay with us again during and future travels through Helena. Sincerely, Kathy Carey Manager
5 out of 5
by A verified traveler from Ferndale, WA

Hotel close to all roadways and shopping

Posted Jul 20, 2016
Pros: Hot breakfast, pool, cleanliness, friendly staff and accessibility to nearby highways and roadways which are many in Helena.
Cons: nothing
Location: centrally located, near the capital, museum, old town, shopping and all roads in all directions lead you to do something without much map hopping.
The staff was more than friendly. I spent my mornings drinking coffee and sharing travel inputs and other experiences with the staff and other travelers. My 8 yr old grandson and 9 yr old nephew enjoyed the pool when we were not doing other things. My 80 yr old mother also came and it was easily accessible. We enjoyed the waffles for breakfast, also there was juices to choose from, hot and cold cereal, bread, bagels - everything needed for breakfast and not your boring continental breakfast. I will stay there when I go back to Helena, MT. I chose this location because it was 1 mile to my aunts and the other roadways were right there on the corner to access to my other relatives and things to see/do. There was no vacancy my three days there and onward (I asked in case i wanted to extend my stay). There were four or five other Hotels in a block radius and they were not full. This place was smaller but better. I booked a week out.
Comment from Hotel Management
Jul 25, 2016 by Shilo Inns, Hotel Management
Dear Shilo Guest, We are so glad that you enjoyed your stay with us and very happy that you have chosen to stay again when visiting Helena. Thank-you for taking time to post a comment. Sincerely, Kathy Carey Manager
4 out of 5
by A verified traveler

Very good motel. Good price.

Posted Jul 14, 2016
Pros: The rooms and the staff the 12th
Cons: The pool
Location: Location was good.
We loved the lady who worked 12th of July in the evening. Really helpful and happy. The staff who worked the day after where not as attentive and service-minded though. And the pool could be a little more fresh.
2 out of 5
by A verified traveler

Posted Jul 1, 2016
It's a very old hotel. You use a normal key to unlock ur door. They hav the old large tv's. The bottom rails of the bed are very sharp & I cut my foot...not deep though.
4 out of 5
by A verified traveler

Posted Jun 11, 2016
Great affordable hotel that was clean, comfortable, and close to I-15. The free breakfast is very basic but reflects the price.
Comment from Hotel Management
Jun 15, 2016 by Shilo Inns, Hotel Management
Dear Shilo Guest, I am delighted to hear that you found our hotel clean and comfortable. Taking time to write a comment Is appreciated. Thank-you and I do hope you will stay with us again. Kathy Carey General Manager
2 out of 5
by A verified traveler

Posted May 9, 2016
was not as clean as it could have been... a dirty glass-that was presented as clean-when returned to desk she was more concerned about what the blue stuff in the glass might be then that it was missed by everyone who handled it.
Comment from Hotel Management
May 16, 2016 by Shilo Inns, Hotel Management
Dear Shilo Guest, I will make it a point to have housekeeping double check glasses before they are placed in a guest room. Thank-you for commenting about your stay with us and we do hope you will stay again. Sincerely, Kathy Carey Manager
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 26, 2016 on Hotels