Ratings based on 669 Verified Reviews

3.1 out of 5
61% of guests recommend
3.3 Room cleanliness
3.7 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Outdated and dirty

Posted Apr 23, 2017
I don't even know where to start. Maybe I should say the only good thing going for this hotel is that the room had a fridge, although the door didn't shut properly. Otherwise just filthy. I didn't want to breathe the air in the hallways and I wore my flip flops the whole time so my feet didn't touch the floor. I'm not generally a germophobe. The place is just disgusting.
3 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, Alberta, Canada

OK visit

Posted Apr 23, 2017
Pros: See comments number 6 - 8 above.
Cons: Better care needs to be exercised in refinishing the rooms during renovation. Breakfast choices could improve especially the waffle mix.
Location: One needs a GPS to find the place and, when returning to the Highway one must be VERY careful not to make a wrong turn in the process. Shopping is OK.
This Super 8 was/is undergoing some renovating and it causes some inconvenience. The visitor MUST be careful at time even in the room as workmen seem to make mistakes such as: 1. Toilet was not fastened down on one side and rocked; 2. bed mattress was poorly placed in its holder and the metal hold-steady frame arm was extending several inches beyond the bed which is hard on the shins when you walk into it as it is unseen, covered up by the bedsheet; 3. Hot water tap runs COLD for quite a while before it becomes hot; 4. The room still had unpainted wall parts where an armoire was previously located; 5. Toilet was so low it was only suitable for 4 year olds or for pygmy midgets! 6. Our check-in was fast, friendly and efficient as was our check out. Our whining high pitched fridge was quickly examined by the hotel handyman but we still had to disconnect it as it continued to make a sleep disturbing high pitched noise; 7. Parking was plentiful; 8. Location was very good among about six other motels and good shopping.
1 out of 5
by A verified traveler

Posted Apr 23, 2017
Pros: Close to I15
Our room fridge didn't work, sheets were thread bare, old uncomfortable mattress, dusty. Breakfast was supposed to be available until 9:30am. Staff member was confused, and shut it down at 8:30am instead, and when it was brought to his attention, didn't put it back out for guests coming in for their breakfast!
4 out of 5
Recommended
for Everyone
by A verified traveler from Montana

3 night stay

Posted Apr 18, 2017
Pros: Quiet and comfy.
Location: Good restaurant next door, AAA close, stores close, easy access to I-15.
We stayed 3 nights. Good hotel, hot breakfast, staff was nice and helpful, good prices, and it's being upgraded.
Comment from Hotel Management
Apr 19, 2017 by General Manager, Super8 Helena, Hotel Management
Dear Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind Regards, General Manager
2 out of 5
by A verified traveler

hallways on the 3rd floor had very bad smell

Posted Apr 17, 2017
Pros: location and staff were great
lockers in the hallways maybe more suited to work crews
Comment from Hotel Management
Apr 19, 2017 by General Manager, Super8 Helena, Hotel Management
Dear Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from canada

Posted Apr 13, 2017
Pros: just basic
Cons: train front desk staff better
Location: n/a
front desk was not very informed when i asked for disabled parking said did not have it they do at back also asked if they had room near front as husband is ddisabled gave me the last room in hall cleaning staff said there are rooms near front ready and she went with me to change to it there were several rooms near front available
Comment from Hotel Management
Apr 15, 2017 by General Manager, Super8 Helena, Hotel Management
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager
2 out of 5
by A verified traveler from Edmonton, AB

Expected more from a Super 8

Posted Apr 11, 2017
Maybe it's cause I'm used to Super 8 in Canada but this hotel was sub-par. All the side doors to the hotel had no locks. The staff was not friendly when checking in and seem confused when I asked for a cot. The halls were full of wardrobes or something and our room stank....
Comment from Hotel Management
Apr 14, 2017 by General Manager, Super8 Helena, Hotel Management
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Please be informed every hotel in US or Canada they keep limited no of cots which is first come first served basis. Here at Super 8 has 10 roll away beds and they were all booked by no of guests in advance reservation. That is why the front desk agent looked confused to you how to accommodate your request. Regarding security, we are doing the renovation and we were unloading the furniture from the truck by stocking in the hallway for temporary otherwise they is no security issue in our hotel. You must have noticed new carpets in all the rooms hallway and stairs. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager
2 out of 5
by A verified traveler from Calgary

Needed renovations proceeding

Posted Apr 7, 2017
The hotel is in desperate need of updating which would appear to be underway at the time of our visit (new hallway carpet). Good value if you're able to look past the wear and the careless cleaning.
Comment from Hotel Management
Apr 9, 2017 by General Manager, Super8 Helena, Hotel Management
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager
2 out of 5
by A verified traveler

Cheap hotel, quality matches the price

Posted Apr 6, 2017
There was an open soap in the shower, which barely came out at a drizzle then sent out three weak streams far enough to actually shower when switched to the strongest pressure setting. Had to repair the toilet before it would flush, then again when the chain fell off. There are other hotels for a similar prive in the area, the savings aren't worth it.
Comment from Hotel Management
Apr 9, 2017 by General Manager, Super8 Helena, Hotel Management
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager
2 out of 5
by A verified traveler from Alberta

Posted Apr 6, 2017
Location: Convenient location.
A checked under mattress cover and discovered brown crusty crud! Couldn't bring ourselves to stay. To their credit, they did give us a different room. But found they rented the original one.
Comment from Hotel Management
Apr 9, 2017 by General Manager, Super8 Helena, Hotel Management
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager