In-room safe, desk, free WiFi, bed sheets
Check availability

Reviews of Super 8 by Wyndham Helena

2 out of 5
Super 8 by Wyndham Helena
2200 11th Ave, Helena, MT

Reviews

5.6
Rating 10 - Excellent. 107 out of 1001 reviews" "
Rating 8 - Good. 225 out of 1001 reviews" "
Rating 6 - Okay. 201 out of 1001 reviews" "
Rating 4 - Poor. 218 out of 1001 reviews" "
Rating 2 - Terrible. 250 out of 1001 reviews" "

5.6/10

Cleanliness

6.6/10

Staff & service

5.6/10

Amenities

5.2/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

6/10 Okay

Joy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Fridge didn’t work. One of the queen beds felt like a deflated air mattress. How is that even possible. The 2nd queen bed in the room was fine, thankfully we didn’t need the other bed. The shower wall was peeling in a way that could not go unnoticed & the ceiling above is brown, cracked clearly water damaged.
Stayed 1 night in Apr 2024
Response from Manager on Apr 24, 2024
We are so sorry you did not have a good stay. We appreciate the feedback and will address these items. Thank you.

10/10 Excellent

Troy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was nice and easy, comfy bed, very affordable, in a good location for easy driving.
Stayed 1 night in Apr 2024
Response from Manager on Apr 22, 2024
Thank you for the excellent review about the Super 8 Helena, MT. We are so glad you had a wonderful stay and liked the comfy bed, good location, and great value. We hope to see you the next time you visit the area.

4/10 Poor

Scott

Disliked: Property conditions & facilities
Very old and falling apart. Toilet didn’t flush properly. Stains on the towels. Cheap but still didn’t seem worth it
Stayed 1 night in Apr 2024
Response from Super8 on Apr 20, 2024
We are so sorry you did not have a good stay. We appreciate the feedback and will address this. Thank you.

8/10 Good

Linda

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Rooms although fairly clean, were in need of repair, eg: paint, new bathtub, etc. Outside of property needs repair also and grounds need cleaning.
Stayed 1 night in Apr 2024
Response from Manager on Apr 20, 2024
Thank you for the feedback. We are glad you liked the clean room and we will address these items.

2/10 Terrible

Shelly

Business traveler, Traveled with partner
Disliked: Property conditions & facilities
It was very dirty and run down.
Stayed 1 night in Apr 2024
Response from Manager on Apr 18, 2024
We are so sorry you did not have a good stay. We appreciate the feedback and will address this. Thank you.

2/10 Terrible

Reginald

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
By far the worst hotel I’ve ever ever stayed at! Absolutely filthy, they haven’t vacuumed in years the yellow stains in the shower floor, dripping taps, years of dirt and grime built up behind bathroom sink edges and along base boards, one would need a scraper or maybe this place needs the wrecking ball and something new put up. It’s finished the Men that work here don’t know what a vacuum cleaner and a mop is!
Stayed 1 night in Apr 2024
Response from Manager on Apr 20, 2024
We are so sorry you did not have a great stay. We have deep cleaned the room and the current guest is very happy. We hope you give us another opportunity to serve you in the future.

6/10 Okay

Lorne

The rooms are old and show their age. Bathroom floor has warn spots, bath tub enamel scratch and warn giving the appearance of being unclean. The staff was pleasant and helpfull.
Stayed 1 night in Apr 2024
Response from Manager on Apr 18, 2024
Thank you for the feedback. We are so sorry you did not have a good stay and hope you give us an opportunity to serve you in the future.

4/10 Poor

David

Disliked: Cleanliness, property conditions & facilities
I've stayed in some unkept hotels however this one takes the cake
Stayed 1 night in Apr 2024
Response from Manager on Apr 18, 2024
We are so sorry you did not have a good stay. We appreciate the feedback and will address these items. Thank you.

10/10 Excellent

Jose

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service . Ty .
Stayed 1 night in Apr 2024
Response from Manager on Apr 16, 2024
Thank you for the excellent review about the Super 8 Helena, MT. We are so glad you had a wonderful stay and hope to see you the next time you visit the area.

2/10 Terrible

Kehli-Anne

Traveled with pets, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Non smoking rooms smell like smoke. Everything is falling apart.
Stayed 1 night in Apr 2024
Response from Manager on Apr 16, 2024
Thank you for the feedback and we are so sorry you did not have a good stay. We will address these items. Thank you.

2/10 Terrible

Jourdyn

Traveled with partner, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We should have known by the price that this would not be a pleasant experience. When we got there the guy checked us in and the room we originally booked was not pet friendly so he moved our room. When we got to the pet friendly section of the building it was run down and smelled like cigarettes. Then we got in our room and it smelled like dog urine that had not been cleaned up. There were barely any toiletries and minimal linens. The fridge was disgusting. The bathtub was falling apart. The toilet seat was also broken. My husband asked me if I was sure if we should stay there when we booked and I was like it’s just for a night and we are getting in late, we just needed a bed. It was so gross and I was afraid of bed bugs. I’m not usually this picky. I have stayed at some Super 8s that were not that bad. Do not stay here!
Stayed 1 night in Apr 2024
Response from Manager on Apr 16, 2024
We are so sorry you did not have a good stay. We appreciate the feedback and will address these items. Thank you.

6/10 Okay

Kathleen

Traveled with pets
Didn’t like having to pay a non refundable fee per pet $50. Total, but I blame that partly on Expedia they forgot to mention a pet fee at a pet friendly hotel Get rid of the carpets
Stayed 1 night in Apr 2024
Response from Manager on Apr 16, 2024
Thank you for the feedback. We will address these items.

10/10 Excellent

John, Polson

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The first room was dirty the floor was sticky and the door didnt have a lock so i asked for a new room the second at least disnt have a sticky floor
Stayed 1 night in Apr 2024
Response from Manager on Apr 14, 2024
Thank you for the feedback. We hope you enjoyed the rest of your stay.

6/10 Okay

JEFF

Traveled with partner
Disliked: Property conditions & facilities
Location good, bed was old sagged in the middle.
Stayed 1 night in Apr 2024
Response from Super8 on Apr 12, 2024
We are so sorry you did not have a good stay. We appreciate the feedback and will address these items. Thank you.

2/10 Terrible

Leo

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Super8 on Apr 12, 2024
We are so sorry you did not have a good stay. We appreciate the feedback. Thank you.

4/10 Poor

Richard

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty like it wasn't vacuumed. At 2am they plowed the parking lot and it was extremely loud. You could hear everything through the walls. Needless to say it was just a place to sleep, otherwise we stayed away. The man at the front desk was friendly but the quality of the hotel was poor. The free breakfast was a waste of time and the juice was not juice.
Stayed 3 nights in Mar 2024
Response from Super8 on Mar 28, 2024
We are so sorry you did not have a good stay. Thanks for your positive comments about the front desk. We appreciate the feedback and will address these items. Thank you.

10/10 Excellent

Duane

great
Stayed 1 night in Mar 2024
Response from Manager on Mar 26, 2024
Thank you for the excellent review about the Super 8 Helena, MT. We are so glad you had a wonderful stay and hope to see you the next time you visit the area.

8/10 Good

Hendrik

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent one night. Friendly reception. Quiet room, very excellent and comfortable king size bed. Good breakfast and the BEST coffee!!!
Stayed 1 night in Mar 2024
Response from Super8 on Mar 28, 2024
Thank you for the excellent review about the Super 8 Helena, MT. We are so glad you had a wonderful stay and hope to see you the next time you visit the area.

2/10 Terrible

Hannah

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon my arrival I paid for my stay with cash and the gentleman at the front desk gave me more change back than the price of my stay. I left to go to dinner and he called me saying he messed up on charging me. There was also hair in the shower and whole hotel was outdated and could have been cleaned to higher standards.
Stayed 1 night in Mar 2024
Response from Manager on Mar 21, 2024
We are so sorry you did not have a good stay. We appreciate the feedback and will address these items. Thank you.

6/10 Okay

Chase

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very run down room, cable didn’t work very well, toilet ran every three minutes, very close to the interstate on ramp so loud traffic…not the quality that was represented in the online listing
Stayed 1 night in Mar 2024
Response from Manager on Mar 20, 2024
We are so sorry you did not have a good stay. We appreciate the feedback and will address these items. Thank you.

8/10 Good

Ken

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great place for overnight. In need of update in the bathroom.
Stayed 1 night in Mar 2024
Response from Manager on Mar 16, 2024
Thank you for the feedback. We hope you give us another opportunity to serve you in the future.

2/10 Terrible

Darren

Traveled with group, Traveled with pets, Traveled with family
Disliked: Amenities
I absolutely hated the fact that I booked a pet friendly room with a queen bed and got a non pet friendly room which a full sized bed and got over charged by $103 because of the dogs
Stayed 2 nights in Feb 2024
Response from Super 8 on Feb 12, 2024
The pet-friendly room doesn't mean it's free. We only charged the pet fee and kept you in the same room even after knowing that you had the dogs with you as you already signed the paper for no pets and no smoking in the room where the non-disclosure pet fee is 150.00. You have to mention that you got dogs with you at the front desk which you didn't but still, if you are concerned about paying the amount that you are supposed to pay there's nothing we can do to help you from our end. Thanks for your feedback. Have a good day.

4/10 Poor

William

Disliked: Staff & service, amenities, property conditions & facilities
The property is very old and needs refurbished badly. Staff was unfriendly. Room was never cleaned. TV picture kept going out sound worked, but no picture. Breakfast was limited at best. My advice, stay elsewhere.
Stayed 4 nights in Feb 2024
Response from Super 8 on Feb 10, 2024
We are so sorry you did not have a good stay. We appreciate the feedback and will address this. Thank you.

4/10 Poor

timothy

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at the hotel at 3:45 and their was absolutely nobody in the lobby or the desk. There was no sign explaining why. After nearly 15 minutes my husband came to see what was taking so long. I had been ringing the bell on the counter and calling out but got no response. After we waited another 5 or more minutes I became concerned that there may be "foul play" invoved and I was ready to call the police. My husband found a phone number for the hotel and called. The man who answered said their computer was not working and he was offsite trying to get it working. He said he would be back soon. About 15 minutes later he arrived and there was a woman with him. One of them should have stayed to explain their absence, don't you think? Once we were checked in and went to our room, my husband went to use the bathroom. When he lifted the toilet lid the inside rim was covered in feces. He also noted that the floor had not been cleaned. We called the front desk and two men came to clean the toilet and mop the floor. ( The bathtub was in need of replacing or reglazing.. It looked really dirty, but it was just where the finish had worn away. We were uncomfortable with the cleanliness of the place so we didn't use the coffee maker in the room, or have breakfast in the lobby. We checked out at 7:30 am and went to a restaurant for coffee etc. Although there is a sign in front of the hotel saying not to smoke within 25 feet of the building, I had to step around dozens of buts at the door.
Stayed 1 night in Jan 2024
Response from Super 8 on Jan 29, 2024
We are sorry for the inconvenience caused at our hotel. Our system went down on that which took a while to fix the issue but we already kept a sign that stated the clerk would return momentarily on top of the desk as we don't leave the lobby without any sign and with the issue you had with the room we are extremely sorry about that but with the cigarette butts outside we got that cleaned once in a day maybe you might be mistaken. Once again we are sorry for the inconvenience caused. Hope you will give us another chance to provide you a better service next time. Thank you. Have a good day.

6/10 Okay

JONATHAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 18, 2024
Thank you for the feedback. We are glad you had a nice stay.

2/10 Terrible

Ben

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was filthy!!
Stayed 1 night in Jan 2024
Response from Manager on Jan 14, 2024
We are so sorry you did not have a good stay. We appreciate the feedback and will address this. Thank you.

4/10 Poor

Floid

Stayed 1 night in Dec 2023
Response from Manager on Jan 24, 2024
We are so sorry you did not have a good stay. We appreciate the feedback and hope you give us another opportunity to host you in the future.

2/10 Terrible

Thomas

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 29, 2023
We are so sorry you did not have a good stay. We appreciate the feedback and hope you give us another opportunity. Thank you.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Short staffed and shabby.
The staff were very nice, but there weren’t many of them and they seemed overworked. This place seems to be in transition. The room was dirty in a way that suggested a lack of quality control. The towels were very old, frayed, torn, and stained. Never say never, but I won’t be staying here again anytime soon.
Stayed 4 nights in Dec 2023
Response from Manager on Dec 27, 2023
Thank you for the kind words about the nice staff. We will address the other items.

2/10 Terrible

Kelsey

Disliked: Cleanliness, staff & service, property conditions & facilities
My husband and I originally were put into a different room but asked to move rooms when we noticed that the bathroom hadn’t been cleaned, and the bathtub was falling apart. Our second room really wasn’t any better though. The bathroom was also falling apart, the floors looked like hadn’t been cleaned in years, the fire alarm was battery operated without a battery. The hallway that our room was down had trash scattered the entire time we were there.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 15, 2023
We are so sorry you did not have a good stay. We appreciate the feedback and will address these items. Thank you.

8/10 Good

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked the breakfast. Staff was very helpful snd nice.
Stayed 1 night in Nov 2023
Response from Manager on Nov 28, 2023
Thank you for the excellent review about the Super 8 Helena, MT. We are so glad you liked the nice staff and delicious breakfast. We hope to see you the next time you visit the area.

2/10 Terrible

Jess

Stayed 1 night in Nov 2023
Response from Manager on Dec 11, 2023
We are so sorry you did not have a good stay. We appreciate the feedback and will address these items. Thank you.

4/10 Poor

Rae

Business traveler, Traveled with partner
Liked: Amenities
A lot of homeless people staying in the facility.
Stayed 1 night in Nov 2023
Response from PRAVIN KANSAGRA on Nov 6, 2023
Hello,Dear GuestBefore putting a review have a question asked to the front desk.As per your guess, they are not homeless but all of them are Hospital patients. The hospital is responsible for having any problem.We can not be sold out only by tourists. We have all types of guests.I hope you undertsatand patine situation.Have nice dayPravin KansagraGeneral ManagerSuper 8 Helena MT

2/10 Terrible

Bob

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Desk clerk the best thing about the motel. room was unclean & not maintained same as motel in general Will not stay there again.
Stayed 1 night in Oct 2023
Response from Manager on Oct 30, 2023
We are so sorry you did not have a good stay. We appreciate the feedback and will address these items. Thank you.

8/10 Good

Lynne

Stayed 1 night in Oct 2023
Response from Manager on Nov 18, 2023
Thank you for the nice review. We are glad you had a good stay and hope to see you the next time you visit the area.

10/10 Excellent

Deanna

Stayed 14 nights in Aug 2023
Response from Manager on Oct 26, 2023
Thank you for the excellent review about the Super 8 Helena, MT. We are so glad you had a wonderful stay and hope to see you the next time you visit the area.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This hotel is rundown. I asked for a pet-friendly room.Maybe that’s why the carpeting was stained and musty smelling. I didn’t use the bath/shower because it looked terrible. It had been painted at one time and the paint had pealed off in many places making it look like it had a disease?! And the shower curtain smelled like mould. The bedding was clean and the bed comfortable so I had a good sleep but awakened with a headache and stuffed up from the mould in the air. The landscaping was let go to weeds; the outside handle on the back door of the hotel was broken off! Not so handy for dog owners to exit to walk their dog. There was a smashed up vehicle in front of the hotel and another one parked along the side! And there was a brightly colored sign on the front of the hotel saying the hotel was not responsible for damage to guest’s vehicles in the parking lot. I would not have stayed but my reservation was paid and I’d accepted no refund rate! I won’t do that again! One positive: the receptionist was friendly and efficient.
Stayed 1 night in Oct 2023
Response from Manager on Oct 22, 2023
We are so sorry you did not have a good stay. We appreciate the feedback and will address these items. Thank you.

4/10 Poor

Rod

Liked: Cleanliness
Towel
Okay. Towel was worn and should have been thrown out.
Stayed 1 night in Oct 2023
Response from Manager on Oct 20, 2023
Thank you for the feedback as we will address this. We hope you enjoyed the rest of your stay.

10/10 Excellent

theresa

Stayed 1 night in Oct 2023
Response from Manager on Nov 8, 2023
Thank you for the excellent review about the Super 8 Helena, MT. We are so glad you had a wonderful stay and hope to see you the next time you visit the area.

10/10 Excellent

Larry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fellow who checked us in was very friendly & helpful.
Stayed 1 night in Oct 2023
Response from Manager on Oct 18, 2023
Thank you for the excellent review about the Super 8 Helena, MT. We are so glad you had a wonderful stay and hope to see you the next time you visit the area.

8/10 Good

Janet

Stayed 1 night in Oct 2023
Response from Manager on Nov 6, 2023
Thank you for the nice review. We are glad you had a nice stay.

2/10 Terrible

richard

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is run down and dirty. Carpet in door ways smelled like urine. The room was dirty, shower did not drain. Carpet was terrible. I left and stayed at Wyndham down the street. It was disgusting.
Stayed 1 night in Oct 2023
Response from Super8 on Oct 17, 2023
I understand you had a poor experience at our hotel during your stay. But if you have any problem with the room or anything please contact the front desk first they'll sort out the problems We at Super8 pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay. We look forward to serving you again in the future.

4/10 Poor

Deborah

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The place is old, smelly and sketchy.
Stayed 1 night in Oct 2023
Response from Manager on Oct 16, 2023
We are so sorry you did not have a good stay. We appreciate the feedback and will address these items. Thank you.

4/10 Poor

Lisa

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
When we walked in at 9 PM for checking in the Lobby lights were dimmed. The first room we had was not cleaned. The luggage rack was in front of the door and the bathroom had evidence of the previous renters. The TV rested on the lamp to stay on the wall. The second room was better but the sheets were paper thin and wouldn't stay on the worn out mattress. Towels were one wash cloth, one hand towel, two bath towels and a bath mat in a king bed room. The"Hot Breakfast" was one waffle machine for everyone to use. Super 8 is off my list to rent.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 16, 2023
Thank you for the feedback. We will immediately fix these items.

4/10 Poor

Jodi

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is not up to the Super 8 standards I have experienced in other locations. My expectations were not high, just basic and clean. - carpet on the stairs coming in from the parking lot was awful and nearly wore through in many areas and on the landing as well - door trim hanging loose from the stairs to the hallway creating a hazard - bottom corner of the door was very beat up with gouges - many large stains on the carpet in the room - lampshade had a hole in it - random piece of furniture took up what little floor space there was by the window - a large, low coffee table type thing - toilet seat didn't fit properly as it was a long oval put on a round bowl - tub/shower was so worn that there was no finish left with cracking, flaky pieces by the drain - lino in the bathroom was completely worn out with no finish - silicone along the floor/tub edge and around the bottom of the toilet was very worn - coffee/hot beverage machine in the continental breakfast area was out of order with just a 12 cup coffee maker sitting beside it that was not sufficient for the demand on a Sunday morning - breakfast offering was meager at best - upholstered chair seats in the breakfast area were worn, stained, dirty I would NOT recommend staying here. -
Stayed 1 night in Sep 2023
Response from Super8 on Oct 11, 2023
I understand you had a poor experience at our hotel during your stay. We at Super8 pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay. We look forward to serving you again in the future.

4/10 Poor

James, Saskatoon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Oct 12, 2023
Thank you for the feedback. We hope you had a nice stay.

2/10 Terrible

Janine

Stayed 1 night in Sep 2023
Response from Super8 on Oct 3, 2023
I understand you had a poor experience at our hotel during your stay. We at Super8 pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay. We look forward to serving you again in the future.

4/10 Poor

Kirby

Traveled with partner, Traveled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Took over an hour to get into our room because it wasnt ready
Stayed 1 night in Sep 2023
Response from Super8 on Oct 1, 2023
I understand you had a poor experience at our hotel during your stay. We at Super8 pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay. We look forward to serving you again in the future.

2/10 Terrible

Jessica

Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Super8 on Sep 30, 2023
I understand you had a poor experience at our hotel during your stay. But if you have any problem with the room or anything please contact the front desk first they'll sort out the problems We at Super8 pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay. We look forward to serving you again in the future.

8/10 Good

Randie

Traveled with partner
Liked: Cleanliness
It was good for the price and location.
Stayed 1 night in Sep 2023
Response from Super8 on Sep 26, 2023
Thank you for the kind words about the Super 8 Helena, MT. We are glad you liked the nice room and great value. We hope to see you the next time you visit the area.