Ratings based on 666 Verified Reviews

3.1 out of 5
61% of guests recommend
3.3 Room cleanliness
3.7 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Montana

3 night stay

Posted Apr 18, 2017
Pros: Quiet and comfy.
Location: Good restaurant next door, AAA close, stores close, easy access to I-15.
We stayed 3 nights. Good hotel, hot breakfast, staff was nice and helpful, good prices, and it's being upgraded.
Comment from Hotel Management
Apr 19, 2017 by General Manager, Super8 Helena, Hotel Management
Dear Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind Regards, General Manager
2 out of 5
by A verified traveler

hallways on the 3rd floor had very bad smell

Posted Apr 17, 2017
Pros: location and staff were great
lockers in the hallways maybe more suited to work crews
Comment from Hotel Management
Apr 19, 2017 by General Manager, Super8 Helena, Hotel Management
Dear Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from canada

Posted Apr 13, 2017
Pros: just basic
Cons: train front desk staff better
Location: n/a
front desk was not very informed when i asked for disabled parking said did not have it they do at back also asked if they had room near front as husband is ddisabled gave me the last room in hall cleaning staff said there are rooms near front ready and she went with me to change to it there were several rooms near front available
Comment from Hotel Management
Apr 15, 2017 by General Manager, Super8 Helena, Hotel Management
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager
2 out of 5
by A verified traveler from Edmonton, AB

Expected more from a Super 8

Posted Apr 11, 2017
Maybe it's cause I'm used to Super 8 in Canada but this hotel was sub-par. All the side doors to the hotel had no locks. The staff was not friendly when checking in and seem confused when I asked for a cot. The halls were full of wardrobes or something and our room stank....
Comment from Hotel Management
Apr 14, 2017 by General Manager, Super8 Helena, Hotel Management
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Please be informed every hotel in US or Canada they keep limited no of cots which is first come first served basis. Here at Super 8 has 10 roll away beds and they were all booked by no of guests in advance reservation. That is why the front desk agent looked confused to you how to accommodate your request. Regarding security, we are doing the renovation and we were unloading the furniture from the truck by stocking in the hallway for temporary otherwise they is no security issue in our hotel. You must have noticed new carpets in all the rooms hallway and stairs. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager
2 out of 5
by A verified traveler from Calgary

Needed renovations proceeding

Posted Apr 7, 2017
The hotel is in desperate need of updating which would appear to be underway at the time of our visit (new hallway carpet). Good value if you're able to look past the wear and the careless cleaning.
Comment from Hotel Management
Apr 9, 2017 by General Manager, Super8 Helena, Hotel Management
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager
2 out of 5
by A verified traveler

Cheap hotel, quality matches the price

Posted Apr 6, 2017
There was an open soap in the shower, which barely came out at a drizzle then sent out three weak streams far enough to actually shower when switched to the strongest pressure setting. Had to repair the toilet before it would flush, then again when the chain fell off. There are other hotels for a similar prive in the area, the savings aren't worth it.
Comment from Hotel Management
Apr 9, 2017 by General Manager, Super8 Helena, Hotel Management
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager
2 out of 5
by A verified traveler from Alberta

Posted Apr 6, 2017
Location: Convenient location.
A checked under mattress cover and discovered brown crusty crud! Couldn't bring ourselves to stay. To their credit, they did give us a different room. But found they rented the original one.
Comment from Hotel Management
Apr 9, 2017 by General Manager, Super8 Helena, Hotel Management
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 27, 2017
For the price, the hotel met my expectations. Easy location to get to and Continental breakfast was good.
Comment from Hotel Management
Mar 28, 2017 by General Manager, Super8 Helena, Hotel Management
Dear Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind Regards, General Manager
2 out of 5
by A verified traveler from saskatchewan

Last resort hotel

Posted Mar 25, 2017
Computer s were down. I could see all round the door
Comment from Hotel Management
Mar 27, 2017 by Raj, Hotel Management
Dear Guest , We are sorry to know that you are not happy with your recent stay with us,your feedback is immportant for us to improve our shortcomming. thanks again hope to see you soon Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Hawaii

Conference location ideal

Posted Mar 19, 2017
Pros: Location. easy to get to and close to convention I was attending.
Location: Food next door. Shopping 3 minutes away.
Met at the door with a smiling face of Raj. Polite and prompt service. Offered assistance to get to my room. Great breakfast and snacks in the evening. Close to the conventions I was attending! I will go back next year.
Comment from Hotel Management
Mar 20, 2017 by General Manager, Hotel Management
Dear Guest, Thank you very much for your kind words. We appreciate your business and we are sure to serve you again in future. Thanks, General Manager