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Generally speaking, the staff are very nice and helpful; and the premises are in decent shape. One comment though, I was surprised that smoking is allowed nearly everywhere without reservations, particularly in the lobby. Guests are let to smoke in rooms that are designated as non-smoking. I understand ...
Getting the shuttle to pick you up at the airport has been a challenge both times I have stayed at this hotel. the second time I ended up taking a taxi because no one at the desk would answer the phone. No apology when I arrived. I was told 3 times that breakfast was included and then I was charged ...
After repeatedly asking if the concierge understood the location of my destination he translated the wrong destination and the taxi took me 1.5 hours away from my location which in Cairo can lend you into real trouble.
Our first time in Cairo for a family holiday with 17 year old and the hotel could not have been better. Friendly and helpful staff and the restaurants in the hotel were excellent. Highly recommended
it is nice hotel but i was told that the breakfast was included. then the last minute before check out they ask me how would you like to pay for breakfast.i do not know where the confusion came from.
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