Ratings based on 184 Verified Reviews

4.1 out of 5
87% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Great Britain

Good place to stay - location wise.

Posted Aug 30, 2017
Good location for business travelers- Not too noisy like the Down Town hotels. I stayed there last 10 years ago - rooms have be up graded now - with the bathroom far better than it used to be. Good selection of restaurants. Still too many 'managers' walking around trying to look important! What do they all do??
Comment from Hotel Management
Sep 3, 2017 by NK, Hotel Management
Thank you so much Mr Gordon for your nice comment ,wish will take every comment into consedration to improve our hotel services
4 out of 5
by A verified traveler

Not bad

Posted May 20, 2017 on Hotels
The hotel is so lovely but eating is expensive
Comment from Hotel Management
Jun 4, 2017
Thank you for your valuable feedback.
2 out of 5
by A verified traveler

I dont recommend

Posted Apr 18, 2017 on Hotels
no value for the money. service was not so friendly manager (or deputy) did not seem competent enough to handle guest issues on a professional level. after this stay, we then tried the Fairmont Nile City, and could not believe they are the same hotel chain. the moment we arrived infront of the hotel we noticed a huge difference in the staff even so after walking through security and into the hotel lobby. if your going for a Fairmont, go for Nile City, not the Heliopolis one near the airport.
Comment from Hotel Management
May 16, 2017
Thank you for your time taken to post a review for Fairmont Heliopolis. We regret any inconvenience that have happened during your stay. Kindly note that this has been communicated to the hotel management to take a very good care of it and make it up to you by the next stay.
4 out of 5
by Sean

Convenient and charming hotel

Posted Apr 17, 2017 on Hotels
Clean, competitively priced and conveniently located.
Comment from Hotel Management
Apr 20, 2017
Thank you for your review. Looking forward to welcome you soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

I enjoyed my time at the hotel

Posted Apr 12, 2017
I would like to thank both Mrs. Nihad and Mr. Hassan for their hospitality.
Comment from Hotel Management
Apr 13, 2017 by FHT, Hotel Management
Thank you for your rating. We are looking forward to welcome you soon again.
4 out of 5
by Hisham

Posted Mar 13, 2017 on Hotels
Comment from Hotel Management
Mar 16, 2017
Thank you for your rating.
2 out of 5
by A verified traveler

Posted Mar 5, 2017 on Hotels
Comment from Hotel Management
Mar 8, 2017 by General Manager, Hotel Management
thank you
5 out of 5
by David

Great Hotel. Very clean and comfortable

Posted Jan 18, 2017 on Hotels
Hotel was really good. Amazing Service. Great value for money. Keep away from the spirits though, they are ridiculously expensive, but the beer is cheap.
Comment from Hotel Management
Feb 5, 2017 by General Manager, Hotel Management
Thank you for your feedback. We are glad to hear that you enjoyed your recent stay with us. Regarding your concern, kindly note that we are aligned with all other 5 stars hotels in town. We look forward to welcoming you back very soon.
2 out of 5
by A verified traveler

bad experience

Posted Dec 2, 2016 on Hotels
Front desk taff were totally unprofessional.
5 out of 5
by A verified traveler

Convenient and luxurious Hotel

Posted Nov 16, 2016 on Hotels
Great hotel, large public areas and dinning choice.
Comment from Hotel Management
Nov 22, 2016 by General Manager, Hotel Management
Thank you so much for your great comment ,we are very happy that you enjoyed your stay at our Hotel