Ratings based on 124 Verified Reviews

4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Montréal, Canada

Best service

Posted Sep 19, 2017
The staf at the Fairmont Tower will always do more than what we can expect to make us live an incredible experience in Cairo.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 31, 2017
I had an enjoyable stay. Staff were quite professional.
Comment from Hotel Management
Aug 5, 2017 by NK, Hotel Management
Thank you so much for your nice comment, we are happy that you enjoyed your stay and looking forward to welcoming you again very soon
4 out of 5
Recommended
for Everyone
by A verified traveler from new york

Always my favor

Posted Jul 21, 2017
It is my designated hotel whenever I visit Cairo. As a frequent traveler I really enjoy their bed. My only complaint is, they offer only two choices for airport transportation: either free shuttle at the hour or pay $50 for the limousine. No choice to ride on a regular taxis
Comment from Hotel Management
Jul 23, 2017 by Nk, Hotel Management
Thank you so much for your nice comment , concerning transportation we just offer what the Hotel responsible for, and taxi is available at the airport you can us it,
5 out of 5
by Sherif

Posted May 23, 2017 on Hotels
It was great everyone was wonderful
Comment from Hotel Management
Jun 4, 2017
Thank you for your valuable feedback. Looking forward to welcome you soon again.
3 out of 5
by Lotfi

Expected more.

Posted May 20, 2017 on Hotels
It took 3 days to get CNN working. The light switches for reading and room light are on one side of the bed. So after finish reading I have to ask my wife on the other side to turn off my reading light. Restaurants in the hotel are very expensive.
Comment from Hotel Management
Jun 4, 2017
Thank you for your valuable feedback.
5 out of 5
by A verified traveler

Fantastic hotel, excellent personnel

Posted Nov 5, 2016 on Hotels
The personnel was amazing - thank you so much.
Comment from Hotel Management
Nov 14, 2016 by General Manager, Hotel Management
Thank you so much for your nice comment and we are very happy that you enjoyed the stay at our Hotel
4 out of 5
by A verified traveler

Poor customer service, managment skills, and food

Posted Oct 23, 2016 on Hotels
I would like to congratulate you for losing one of the clients that used to reserve at least 50 days a year along with his colleagues in the company at Fairmont. We were so disappointment for your management behavior and response against our pick up services arranged for my colleague and myself from the airport last Sunday 16th October 2016. Although we were one of the first to arrive in the airport, yet we were the last to leave after all of the passengers that were with us in the plan. Not only that, but half the plan that landed after us were able to pass before us! We complained the moment we arrived to the hotel about the same, yet no action were taken but apologizing for charging us 100 USD! Not only we got extremely bad service that is worse than the normal procedures any passenger can do, but also we were forced to be charged 100 USD. It’s also worth mentioning that there was no baggage assist done since we only had our laptops and small hand carry bags! The least that the manager could have done is to wave this non sense fees imposed on us against such rubbish service!!! It is also worth mentioning that the food at the Egyptian Night restaurant was way below expectation. Not up to the standard to any four star hotel even. Thank you again for your time, and good luck!
5 out of 5
by A verified traveler

Great Place to Relax

Posted Sep 17, 2016 on Hotels
Great service 24/7 and the food was excellent
Comment from Hotel Management
Sep 20, 2016 by General Manager, Hotel Management
Thank you so much for your great comment
5 out of 5
by A verified traveler

Great hotel

Posted Sep 16, 2016 on Hotels
Many restaurants to entertain your taste buds, staff is very friendly and will go above and beyond to meet/exceed your expectations.
Comment from Hotel Management
Sep 18, 2016 by General Manager, Hotel Management
Thank you so much for your Nice comment and we are very happy that you enjoyed your stay at our Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 27, 2016
Great hotel , one of the best in Cairo if not the best .
Comment from Hotel Management
Aug 28, 2016 by Nekad, Hotel Management
Thank you so much for your great comment and hope to see you soon in the near future