Ratings based on 190 Verified Reviews

4.1 out of 5
86% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from london

concierge let us down

Posted Nov 8, 2017
After repeatedly asking if the concierge understood the location of my destination he translated the wrong destination and the taxi took me 1.5 hours away from my location which in Cairo can lend you into real trouble.
Comment from Hotel Management
Nov 17, 2017 by nk, Hotel Management
we are very sorry for this misunderstanding and wrong translation and we promise that we will take this comment in our considerations
4 out of 5
Recommended
for Everyone
by A verified traveler from London UK

Nice hotel close to the airport

Posted Oct 9, 2017
Pros: I have a lot of good memories in this hotel
Cons: the food variety to meet each culture
Location: near by Heliopolis which has everything you need from downtown
friendly atmosphere variety of restaurants you can find everything hairdresser SPA entertainment
Comment from Hotel Management
Oct 11, 2017 by FHT, Hotel Management
Thank you for your feedback.
5 out of 5
by A verified traveler from Manakin Sabot, VA

Great security and excellent staff!

Posted Oct 3, 2017
Felt very secure as cars are searched before being allowed on the property and then everyone and their bags are screened before being allowed into the hotel. Staff was super friendly and eager to please. Food in hotel venues was good and in many restaurants very reasonably priced. Wi-Fi was excellent. A hidden treasure are the breakfast pastries made by their hotel staff. Would definitely stay here again!
Comment from Hotel Management
Oct 7, 2017 by NK, Hotel Management
Thank you so much for your Comment we are very happy that you enjoyed your stay at our Hotel and looking forward to welcoming you again in the neer future
5 out of 5
by Todd

Posted Aug 31, 2017 on Hotels
Comment from Hotel Management
Sep 3, 2017 by FHT, Hotel Management
Thank you
4 out of 5
Recommended
for Everyone
by A verified traveler from Great Britain

Good place to stay - location wise.

Posted Aug 30, 2017
Good location for business travelers- Not too noisy like the Down Town hotels. I stayed there last 10 years ago - rooms have be up graded now - with the bathroom far better than it used to be. Good selection of restaurants. Still too many 'managers' walking around trying to look important! What do they all do??
Comment from Hotel Management
Sep 3, 2017 by NK, Hotel Management
Thank you so much Mr Gordon for your nice comment ,wish will take every comment into consedration to improve our hotel services
4 out of 5
by A verified traveler

Posted Jul 27, 2017 on Hotels
Comment from Hotel Management
Jul 30, 2017 by FHT, Hotel Management
thank you
4 out of 5
by A verified traveler

Not bad

Posted May 20, 2017 on Hotels
The hotel is so lovely but eating is expensive
Comment from Hotel Management
Jun 4, 2017
Thank you for your valuable feedback.
2 out of 5
by A verified traveler

I dont recommend

Posted Apr 18, 2017 on Hotels
no value for the money. service was not so friendly manager (or deputy) did not seem competent enough to handle guest issues on a professional level. after this stay, we then tried the Fairmont Nile City, and could not believe they are the same hotel chain. the moment we arrived infront of the hotel we noticed a huge difference in the staff even so after walking through security and into the hotel lobby. if your going for a Fairmont, go for Nile City, not the Heliopolis one near the airport.
Comment from Hotel Management
May 16, 2017
Thank you for your time taken to post a review for Fairmont Heliopolis. We regret any inconvenience that have happened during your stay. Kindly note that this has been communicated to the hotel management to take a very good care of it and make it up to you by the next stay.
4 out of 5
by Sean

Convenient and charming hotel

Posted Apr 17, 2017 on Hotels
Clean, competitively priced and conveniently located.
Comment from Hotel Management
Apr 20, 2017
Thank you for your review. Looking forward to welcome you soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

I enjoyed my time at the hotel

Posted Apr 12, 2017
I would like to thank both Mrs. Nihad and Mr. Hassan for their hospitality.
Comment from Hotel Management
Apr 13, 2017 by FHT, Hotel Management
Thank you for your rating. We are looking forward to welcome you soon again.