Ratings based on 80 Verified Reviews

3.8 out of 5
75% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted Jul 1, 2017
Never again. No class . Poor understanding of hotel management. Not service minded.
1 out of 5
by A verified traveler from Scottsdale, Arizona

Shopping zoo

Posted Jul 1, 2017
If you are in Cairo to shop this is your place and is located within a shopping mall. Otherwise it is not worth the hassle. First the hotel billing office slapped an extra $100 unexplained charge which I had to call Expedia to cancel. Then when my mother who needed handicapped room arrived they did not have a room which would accommodate her and again slapped more charges for a larger room. Then when they had difficulty with Expedia collecting they threatened my family that they will need to pay again at the front desk before they could leave. As much as the front desk people appear to be sweet, their handling of booking and payment procedure is flawed and I urge potential guests to be cautious or avoid this hotel all together until they get their acts together.
Comment from Hotel Management
Jul 16, 2017 by Asmaa Hadary, Hotel Management
Dear Mme. Thank you for choosing Holiday Inn Cairo Citystars. It is very disappointing that we didn't met your expectations. And thank you again for submitting your experience with us, as through our loyal guest comments only we can improve our service. Looking forward to welcome you back. Regards, Asmaa Hadary Rooms Division Manager
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 13, 2016 on Hotels
2 out of 5
Recommended
for Everyone
by A verified traveler from london

Unfortunately

Posted Aug 9, 2016
I've stayed several times before without problems. This time I got food poisoning from the Indian restaurant where I have had excellent meals in the past. (Yes I'm sure). My room on the 1st floor was hard to find and easy to criticise. My fault for smoking at the moment.
4 out of 5
by Gerard from Cairo, Egypt

Very good hotel and great location

Posted Jul 2, 2016 on Hotels
Great hotel, very clean and perfect location beside CityStars Shopping Mall and airport.
4 out of 5
by Frederick

This traveler left a rating score only Posted Apr 16, 2016 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from Cairo

Posted Jan 1, 2016
Amazing Amazing Amazing Amazing Amazing Amazing Amazing Amazing
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 3, 2015 on Hotels
4 out of 5
by Essam from Egypt

UAE/ India

Posted Nov 18, 2015 on Hotels
V good
3 out of 5
by A verified traveler

Posted Sep 23, 2015 on Hotels
Hotel is a rundown room Furniture us very old znx carpet very dirty. However reception guys are polite znx efficient. The only good thing us it is attached to city stars mall. I lost my kindle inside the hotel room and never found it. The price us too much for such a rundown shaby hitel