Ratings based on 164 Verified Reviews

3.9 out of 5
81% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Clean hotel

Posted Aug 24, 2017
Nice duet were singing at the lobby , nice ambiance . Hotel is clean , breakfast buffet is average. Staff are very welcoming. Free shuttle to the airport.
5 out of 5
Recommended
for Everyone
by A verified traveler from Alberta Canada

Excellent staff

Posted Jul 19, 2017
Yasser at the front desk he always take the extra mile to help me I was really impressed with the staff How friendly they are how helpful they are Also housekeeping They were very nice people all of them specially one named Aziza Thanks again to all of you definitely when I go back to Egypt this Hotel will be my second home Mohamed Elmaghraby
Comment from Hotel Management
Jul 20, 2017 by Nello, Hotel Management
Dear Valued Guest, First let me thank you for staying at Le Méridien Heliopolis for while recently visiting Cairo. We are delighted that you have enjoyed your stay at Le Méridien Heliopolis and that we have met your expectations. We really appreciate your lovely and excellent words regarding our housekeeper and let me assure you that we will convey her your amazing comment. Rest assured that we will do our utmost to maintain your confidence in our Hotel. We will always welcome the opportunity to being of service to you again and again. Best regards, Hotel Management
5 out of 5
by rolando

can't go wrong

Posted May 24, 2017 on Hotels
good looking hotel/attentive staff/excellent restaurant/beautiful floral display in lobby excellent bar lounge/tight security outside hotel/cars are scanned by fab looking dog nice shopping stores/in all a most pleasant stay excellent room svc/food portions one enough for two/inexpensive
Comment from Hotel Management
Jul 20, 2017
Dear Valued Guest, First let me thank you for staying at Le Méridien Heliopolis for while recently visiting Cairo. We are delighted that you have enjoyed your stay at Le Méridien Heliopolis and that we have met your expectations. We appreciate your support and will do our utmost to maintain your confidence in our Hotel. We will always welcome the opportunity to being of service to you again and again. Best regards, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Mississippi

Excellent vacations.

Posted May 10, 2017
Pros: The people and the service.
Cons: Pool area need to open sooner.
Location: Good location and safety area .
Hotel and staff are very nice, every body is always checking to ensure satisfaction.
Comment from Hotel Management
May 10, 2017 by Nelly, Hotel Management
Dear Valued Guest, First let me thank you for staying at Le Méridien Heliopolis for while recently visiting Cairo. We are delighted that you have enjoyed your stay at Le Méridien Heliopolis and that we have met your expectations. We appreciate your support, particularly your lovely comment regarding our good location and our nice staff, and rest assured that we will do our utmost to maintain your confidence in our Hotel. We will always welcome the opportunity to being of service to you again and again. Kind regards, The Hotel Management
2 out of 5
by jacques

Posted Apr 15, 2017 on Hotels
very bad cleaning of the room
Comment from Hotel Management
May 10, 2017
Dear Valued Guest, It is with great concern that I have read your review and thank you for bringing these issues to our attention, We always appreciate when our guests take the time to share their concerns with us so we can endeavour to meet their expectations. We apologize for not meeting your expectations and confirm that this is certainly not the experience we aim to provide our guests with. The point you have highlighted in your message regarding the cleanliness of the room and it has spoiled your stay was addressed to our Executive Housekeeper and necessary action was taken immediately to prevent the reoccurrence. We look forward to the pleasure of being of service to you again soon. Kind regards, The Hotel Management
4 out of 5
by Majid from Saudi Arabia

Posted Apr 4, 2017 on Hotels
it was not bad.
Comment from Hotel Management
May 10, 2017
Dear Valued Guest, First let me thank you for staying at Le Méridien Heliopolis for while recently visiting Cairo. We are delighted that you have enjoyed your stay at Le Méridien Heliopolis and that we have met your expectations. We appreciate your support and will do our utmost to maintain your confidence in our Hotel. We will always welcome the opportunity to being of service to you again and again. Kind regards, The Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel

Posted Mar 20, 2017
Nice hotel to stay at. Comfortable room, very good location and close to the Airport. Hotel staff are friendly and accommodating. I Highly recommend it.
Comment from Hotel Management
Mar 22, 2017 by Nello, Hotel Management
Dear Valued Client, Delighted to note that you have appreciated your recent stay at Le Méridien Heliopolis, and very proud to read the kind words you have posted expressing your satisfaction with our location, and our friendly staff . We will always look forward to the pleasure of being of service to you. Kind regards, The Hotel Management
4 out of 5
by Mary

Kind, friendly, efficient staff.

Posted Mar 14, 2017 on Hotels
I had a small, old dog with me, and the staff were very helpful and kind to her.
Comment from Hotel Management
Mar 22, 2017
Dear Valued Client, Thank you for staying at Le Meridien Heliopolis and we are lucky to have you with us, appreciating your charming words expressing your satisfaction with our staff being helpful and kind to your pet. We will always look forward to the pleasure of being of service to you. Kind regards, The Hotel Management
4 out of 5
by A verified traveler

Posted Feb 13, 2017 on Hotels
The hotel was very convenient for us. The staff were very helpful and charming. Both of the restaurants that we had dinner in served well prepared food. Breakfast was good especially for the price.
Comment from Hotel Management
Apr 4, 2017
Dear Valued Client, Delighted to note that you have appreciated your recent stay at Le Méridien Heliopolis, and very proud to read the kind words you have posted expressing your satisfaction, particularly with our helpful and charming staff. We thank you for that and we hope that you are considering Le Méridien Heliopolis, your HOME in Cairo. We will always look forward to the pleasure of being of service to you. Kind regards, The Hotel Management
2 out of 5
by A verified traveler

Very bad

Posted Feb 11, 2017
I dont know how this hotel 5 star . All thing bad and old