Ratings based on 557 Verified Reviews

3.6 out of 5
71% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Oxford, UK

Disappointing

Posted Jul 21, 2017
Pros: The shuttle bus was great.
Cons: Cleanliness, attention to payment details.
Location: Close to the airport.
The receptionist asked me: "...and how would you like to pay" despite having completed the payment via Expedia before I arrived. This was at 3am. The room was tidy but unclean. There were nail clippings in the bathroom and the soap dispenser had mould growing inside of it.
Comment from Hotel Management
Jul 23, 2017 by FO, Hotel Management
Dear Valuable Guest, Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohamed EL AMRY General Manager
1 out of 5
by A verified traveler

Worst ever!

Posted Jul 8, 2017
They are selling rooms not advertised, though it's under construction, extremely dirty and outdated, had to escalate to change the room. Wouldn't recommend their food services as well!
Comment from Hotel Management
Jul 20, 2017 by FO, Hotel Management
Dear Valuable Guest, Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohamed EL AMRY General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Saudi Arabia

Posted Jul 7, 2017
Inside airport premises. Good for business travelers.
Comment from Hotel Management
Jul 20, 2017 by FO, Hotel Management
Dear Guest, We would like to seize this opportunity to thank you for your valuable comments and assuring that we will keep maintaining our quality of service. We are looking forward to welcoming you once again in the nearest future at your 02nd home Novotel Cairo Airport. Sincerely yours, Mohamed El-Amry General Manager
2 out of 5
by A verified traveler

Very rude unhelpful stuff

Posted Jul 2, 2017
Just the stuff on reception and out the front let the place down
Comment from Hotel Management
Jul 20, 2017 by FO, Hotel Management
Dear Valuable Guest, Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohamed EL AMRY General Manager
2 out of 5
by A verified traveler

Very cheap management/rules

Posted May 20, 2017
Can't believe that they try to charge you for anything extra as if they try to get any money out of you. They charged for parking, then they did not offer a complimentary breakfast with night rate of $100. And the really disappointing thing that they tried to charge for a complimentary bottle of water. I stayed in hotels around the world but I never felt that somebody trying to use me like in hotels in Egypt like this one. Management needs to change and attitude definitely needs to change!!!!
Comment from Hotel Management
May 24, 2017 by Mohamed El-Amry, Hotel Management
Dear Guest, We are delighted to review your comments regarding your recent stay at Novotel Cairo Airport. It is always a pleasure to receive the client's feedback, it is only through valuable feedback received from our valued guests we will be able to maintain and further improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be at Novotel Cairo Airport with a lot of improvements as you expect. Sincerely yours, Mohamed El-Amry General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from NY

Super close to the airport

Posted May 11, 2017
I inquired in advance about the free airport shuttle but when we arrived not only was there someone waiting for us inside the airport but they got us thru customs very quickly, got our luggage and then waited with us for the shuttle. They treated us like royalty!
Comment from Hotel Management
May 15, 2017 by Mohamed El-Amry, Hotel Management
Dear Guest, We are very delighted to review your comments regarding your recent stay at Novotel Cairo Airport. It is always a pleasure to receive client's feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Mohamed El-Amry General Manager
3 out of 5
by A verified traveler from London, UK.

The room smelled.

Posted May 8, 2017
We arrived late. We were told we got an upgrade, the room was standard really. Not sure what the upgrade they were talking about. The room and the bed smelled of sweat! I was too tired and exhausted to complaint. Otherwise the hotel seems to have good facilities.
Comment from Hotel Management
May 15, 2017 by Mohamed El-Amry, Hotel Management
Dear Guest, We are delighted to review your comments regarding your recent stay at Novotel Cairo Airport. It is always a pleasure to receive the client's feedback, it is only through valuable feedback received from our valued guests we will be able to maintain and further improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be at Novotel Cairo Airport with a lot of improvements as you expect. Sincerely yours, Mohamed El-Amry General Manager
3 out of 5
Recommended
for Business Travelers
by A verified traveler

An OK hotel inside the airport

Posted May 7, 2017
Pros: It's convenient location
Cons: The hotel shuttle service to and from the airport terminals can be improved Ground maintenance can be done in a better way
Location: Location is great for a person in transit as it is literally between the 3 terminals
Had a hard time finding a shuttle to the hotel. Shuttle back to the airport was good. Food is not bad. Facility is not bad. Staff need better training
Comment from Hotel Management
May 15, 2017 by Mohamed El-Amry, Hotel Management
Dear Guest, We are very delighted to review your comments regarding your recent stay at Novotel Cairo Airport. It is always a pleasure to receive client's feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Mohamed El-Amry General Manager
3 out of 5
by Jan

Posted Apr 24, 2017 on Hotels
They need to do something about their Internet connection, it is not good to say the least.
Comment from Hotel Management
May 15, 2017 by Hassan Moustafa, Hotel Management
Dear Guest, We are very much appreciated to review your comments regarding your recent stay at Novotel Cairo Airport. It is always a pleasure to receive client’s feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Mohamed El-Amry General Manager
1 out of 5
by A verified traveler from London

Old and dated, dirty and in terrible condition.

Posted Apr 23, 2017
Pros: Check in and checkout staff was nice, lobby and outside pool area and free shuttle to airport.
Cons: Room condition and cleanliness, new bathroom and new carpet everywhere and breakfast needs improving.
Location: Close to airport.
I booked this hotel for one night as it is close to the airport but it was a big mistake. The room was dirty, the carpet was filthy, sheets were full of stains and filthy and the bathroom was dirty and mould everywhere. Breakfast was basic. I just wanted to leave. Far too expensive.
Comment from Hotel Management
May 15, 2017 by Mohamed El-Amry, Hotel Management
Dear Guest, We are very delighted to review your comments regarding your recent stay at Novotel Cairo Airport. It is always a pleasure to receive client's feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Mohamed El-Amry General Manager