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Reviews of Radisson Blu Hotel Cairo Heliopolis

4 out of 5
Radisson Blu Hotel Cairo Heliopolis
Abdel Hamid Badawy St, Heliopolis, Cairo

Reviews

7.2

Good

Rating 10 - Excellent. 188 out of 583 reviews" "
Rating 8 - Good. 157 out of 583 reviews" "
Rating 6 - Okay. 100 out of 583 reviews" "
Rating 4 - Poor. 71 out of 583 reviews" "
Rating 2 - Terrible. 67 out of 583 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jean

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Spacious clean rooms. Lunch and dinner food options could be improved and expanded. Overall very enjoyable stay and I hope to return.
Stayed 6 nights in Apr 2024
Response from Quality team on Apr 21, 2024
"Dear Guest,We appreciate you taking the time to rate your recent stay with us. We are delighted to know that you enjoyed your stay at the hotel. And looking forward to welcome you back again to Radisson Blu Hotel, Cairo Heliopolis when your travels bring you back to the area! Hoping that during your next stay you experience our truly standard of services so we get your 100% satisfaction.Sincerely,

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fantastic, the young lady who helped us was quick professional and very knowledgeable about the hotel and the services that we could access. She made the whole experience one of our best.
Stayed 1 night in Mar 2024
Response from Yasser Bahaa on Mar 20, 2024
"Dear Guest ,We are delighted to know that you have an excellent and memorable stay. Looking forward to welcome you again soon.Best RegardsYasser BahaaGeneral Manager"

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional, accommodating, understanding, and incredible staff; the front desk, dining staff-cooks, great food, parking staff, and cleaning staff. My stay was very enjoyable for what I needed to do on my vacation to this part of the world for my first time. I would definitely stay here on any future trip to Cairo. Thank you again for making me feel welcome.
Stayed 5 nights in Mar 2024
Response from Yasser Bahaa on Mar 11, 2024
"Dear Guest,We Thank you for your beautiful excellent review and looking forward to welcome & serve you soon.Best RegardsYasser BahaaGeneral Manager"

8/10 Good

fouad

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay,Great house keeper Shireen.reception Mustafa maher .very recommended.
Stayed 6 nights in Feb 2024
Response from Yasser Bahaa on Feb 12, 2024
Dear Fouad ,It is a pleasure to have you at Radisson Blu Hotel, Cairo Heliopolis. We are very delighted that you did enjoy every moments you did spend with us.Best RegardsYasser BahaaGeneral Manager

10/10 Excellent

FAHD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Yasser Bahaa on Feb 5, 2024
Dear Guest,Thank you for sharing your excellent experience review.Best RegardsYasser BahaaGeneral Manager

10/10 Excellent

FAHD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was so enjoyable, I decided to extend it one more day. The staff were courteous, friendly, and very helpful. The rooms are very clean and modern looking. I recommend this hotel for any traveler because of its location and staff. Will definitely rebook again.
Response from Yasser Bahaa on Feb 3, 2024
Dear Fahad ,It is a pleasure to have you at Radisson Blu Hotel, Cairo Heliopolis. We are very delighted that you did enjoy every moments you did spend with us.Best RegardsYasser BahaaGeneral Manager

10/10 Excellent

Naji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Jan 2024
Response from Yasser Bahaa on Jan 30, 2024
Dear Guest,We are delighted to know that you have an excellent and memorable stay. Looking forward to welcome you again soon.Best RegardsYasser BahaaGeneral Manager

10/10 Excellent

Bouchra

Stayed 7 nights in Jan 2024
Response from Yasser Bahaa on Jan 16, 2024
Dear Guest ,It is a pleasure to have you at Radisson Blu Hotel, Cairo Heliopolis. We are very delighted that you did enjoy every moments you did spend with us.Best RegardsYasser BahaaGeneral Manager

10/10 Excellent

Safwat

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful no matter the problem they took care of it
Stayed 7 nights in Jan 2024
Response from Yasser Bahaa on Jan 16, 2024
Dear Guest ,It is a pleasure to have you at Radisson Blu Hotel, Cairo Heliopolis. We are very delighted that you did enjoy every moments you did spend with us.Best RegardsYasser BahaaGeneral Manager

6/10 Okay

Kiryowa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I didn't like that at checkout, they refused to take Egyptian Pounds to clear the room service bill which was billed in EGP. We were asked to provide a receipt from the bank showing where we exchanged USD for EGP. This was unexpected, having been in Egypt for 10 days, we didn't experience this at any other hotel either in Cairo or Hurghada.
Stayed 1 night in Jan 2024
Response from Yasser Bahaa on Jan 10, 2024
Dear Guest,Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our service.Hope for another opportunity to exceed your expectations.SincerelyYasser BahaaGeneral Manager

2/10 Terrible

fawzy

Stayed 3 nights in Dec 2023
Response from Yasser Bahaa on Jan 9, 2024
Dear Fawzy , Thank you for your review , please feel free to share with us any comments that made our score that low . Our aim always to improve our services and exceed our guests expectations . Sincere RegardsYasser Bahaa General Manager

2/10 Terrible

Rezaul

Stayed 5 nights in Dec 2023
Response from Yasser Bahaa on Jan 1, 2024
Dear Rezaul,Thank you for your review , we will be thankful if you send us more details about your stay. Regards Yasser Bahaa General Manager

2/10 Terrible

Yutang

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Yasser Bahaa on Jan 1, 2024
Dear yutang,Thank you for your review , we will be thankful if you send us more details about your stay. Regards Yasser Bahaa General Manager

6/10 Okay

Omer

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Check in is slow and disorganized
Stayed 1 night in Dec 2023
Response from Yasser Bahaa on Jan 8, 2024
Dear Omer,Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our service.Hope for another opportunity to exceed your expectations.SincerelyYasser BahaaGeneral Manager

8/10 Good

MARIA N P

Stayed 7 nights in Nov 2023
Response from Yasser Bahaa on Nov 22, 2023
Dear Maria ,It is a pleasure to have you at Radisson Blu Hotel, Cairo Heliopolis. We are very delighted that you did enjoy every moments you did spend with us.Best RegardsYasser BahaaGeneral Manager

8/10 Good

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast puffer has a limited options.
Stayed 1 night in Nov 2023
Response from Yasser Bahaa on Nov 12, 2023
Dear Ahmed,You sent us an amazing review that make whole team very happy and motivated.We look forward to welcome you back soon.Sincere RegardsYasser BahaaGeneral Manager

10/10 Excellent

Matt

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and great location.
Stayed 1 night in Nov 2023
Response from Yasser Bahaa on Nov 12, 2023
Dear Matt,You sent us an amazing review that make whole team very happy and motivated.We look forward to welcome you back soon.Sincere RegardsYasser BahaaGeneral Manager

4/10 Poor

Quinter

Disliked: Staff & service, property conditions & facilities
Served food with no cream or Ketchap Slow services
Stayed 1 night in Nov 2023
Response from Yasser Bahaa on Nov 9, 2023
Dear Quinter,Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our service.Hope for another opportunity to exceed your expectations.SincerelyYasser BahaaGeneral Manager

10/10 Excellent

Anis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Yasser Bahaa on Nov 9, 2023
Dear Anis,Thank you very much for your visit and for taking time to share your experience with the readers of expedia.Welcoming you is always a pleasure to us.. Hopefully we will keep being up to your expectations.Our very best regards from Cairo from the entire team of Radisson Blu and we do look forward welcoming you with us again in the near future.Sincerely,Yasser BahaaGeneral Manager

2/10 Terrible

Mary, Pompano Beach

Disliked: Cleanliness, amenities, property conditions & facilities
My check in was very good. After that things went downhill drastically! I had to change rooms 4x in 2 days. Even if the hotel was overbooked, they should not sell rooms with broken A/C, noisy water pipes, flooding in bathrooms, and filthy bathtub residue in the suite, PLUS heavy smoke permeating a “ no smoking “ room! I experienced all of the above in each room they moved me to until the fourth one. I would not recommend this hotel. It needs a complete overhaul! On a good note, I had a very good experience in the hair salon. They were very professional.
Stayed 2 nights in Nov 2023
Response from Yasser Bahaa on Nov 7, 2023
Dear Mary,Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our service.Hope for another opportunity to exceed your expectations.SincerelyYasser BahaaGeneral Manager

10/10 Excellent

feraz

Stayed 4 nights in Oct 2023
Response from Yasser Bahaa on Oct 30, 2023
Dear FERAZ,Thank you for sharing your excellent experience review.Best RegardsYasser BahaaGeneral Manager

10/10 Excellent

Ibrahim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience in Cairo
Excellent hospitality. I will surely return to see the staffs
Stayed 2 nights in Oct 2023
Response from Yasser Bahaa on Oct 25, 2023
Dear Ibrahim, Thank you for your feedback & for taking the time to write about your experience. We delighted to read that you enjoyed your stay. We look forward to welcome you again in the near future. Warm regards from Cairo. Yasser Bahaa General Manager

6/10 Okay

Raveena

Stayed 5 nights in Oct 2023
Response from Yasser Bahaa on Oct 23, 2023
Dear Raveena,Thank you for sharing your excellent experience review.Best RegardsYasser BahaaGeneral Manager

10/10 Excellent

Mariana

Stayed 3 nights in Jul 2023
Response from Yasser Bahaa on Nov 7, 2023
Dear Mariana,Thank you very much for your visit and for taking time to share your experience with the readers of Google.Welcoming you is always a pleasure to us.. Hopefully we will keep being up to your expectations.Our very best regards from Cairo from the entire team of Radisson Blu and we do look forward welcoming you with us again in the near future.Sincerely,Yasser BahaaGeneral Manager

10/10 Excellent

Valerie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone at the hotel were super pleasant and helpful. We enjoyed the 1122 Bar and the happy hour. The breakfast has so many choices and they cater to dietary requirements.
Stayed 1 night in Oct 2023
Response from Yasser Bahaa on Oct 19, 2023
Dear Valeri,Thank you for your feedback & for taking the time to write about your experience.We delighted to read that you enjoyed your stay.We look forward to welcome you again in the near future.Warm regards from Cairo.Yasser BahaaGeneral Manager

10/10 Excellent

Majeed

Stayed 1 night in Oct 2023
Response from Yasser Bahaa on Nov 7, 2023
Dear Majeed,Thank you very much for your visit and for taking time to share your experience with the readers of Google.Welcoming you is always a pleasure to us.. Hopefully we will keep being up to your expectations.Our very best regards from Cairo from the entire team of Radisson Blu and we do look forward welcoming you with us again in the near future.Sincerely,Yasser BahaaGeneral Manager

10/10 Excellent

Majeed

Stayed 3 nights in Oct 2023
Response from Yasser Bahaa on Nov 7, 2023
Dear Majeed,Thank you very much for your visit and for taking time to share your experience with the readers of Google.Welcoming you is always a pleasure to us.. Hopefully we will keep being up to your expectations.Our very best regards from Cairo from the entire team of Radisson Blu and we do look forward welcoming you with us again in the near future.Sincerely,Yasser BahaaGeneral Manager

6/10 Okay

Mohamed

Liked: Cleanliness, staff & service
High comparable price
It is ok hotel however expensive compared to other experiences worldwide specially I am Egyptian
Stayed 2 nights in Oct 2023
Response from Yasser Bahaa on Oct 15, 2023
Dear Mohamed,Thank you for sharing your excellent experience review.Best RegardsYasser BahaaGeneral Manager

6/10 Okay

Philipp

Stayed 2 nights in Oct 2023
Response from Yasser Bahaa on Oct 15, 2023
Dear Philipp,Thank you for sharing your experience review.Best RegardsYasser BahaaGeneral Manager

10/10 Excellent

Moustafa

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Yasser Bahaa on Oct 10, 2023
Dear Mustafa,You sent us an amazing review that make whole team very happy and motivated.We look forward to welcome you back soon.Sincere RegardsYasser BahaaGeneral Manager

10/10 Excellent

Youhanna

Stayed 1 night in Sep 2023
Response from Yasser Bahaa on Oct 7, 2023
Dear youhsnna ,You sent us an amazing review that make whole team very happy and motivated.We look forward to welcome you back soon.Sincere RegardsYasser BahaaGeneral Manager

10/10 Excellent

Zdzislaw, glenview

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent 3 nights at radisson Blu, it was great, I liked the breakfast and lunch buffets, great atmosphere, employees were very nice and helpful, do not buy any cosmetics in the Arabic shop, the owner is very arrogant
Stayed 2 nights in Oct 2023
Response from Yasser Bahaa on Oct 7, 2023
Dear Zdzislaw ,You sent us an amazing review that make whole team very happy and motivated.We look forward to welcome you back soon.Sincere RegardsYasser BahaaGeneral Manager

8/10 Good

Tarun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023
Response from Yasser Bahaa on Oct 3, 2023
Dear Tarun ,It is a pleasure to have you at Radisson Blu Hotel, Cairo Heliopolis. We are very delighted that you did enjoy every moments you did spend with us.Best RegardsYasser BahaaGeneral Manager

10/10 Excellent

Youhanna

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding hotel
Stayed 9 nights in Sep 2023
Response from Yasser Bahaa on Sep 30, 2023
Dear Youhanna,You sent us an amazing review that make whole team very happy and motivated.We look forward to welcome you back soon.Sincere RegardsYasser BahaaGeneral Manager

8/10 Good

Fabien

Stayed 1 night in Sep 2023
Response from Yasser Bahaa on Sep 30, 2023
Dear Fabien,You sent us an amazing review that make whole team very happy and motivated.We look forward to welcome you back soon.Sincere RegardsYasser BahaaGeneral Manager

10/10 Excellent

Anjali

Liked: Cleanliness, staff & service, property conditions & facilities
Had an excellent stay at this hotel. The staff were so professional and friendly. The head of concierge was so helpful in advising us about the Egypt opera hall as we wanted to see a show in the evening. We took advantage of the bar offer of 2-4-1 drinks and indulged in the fish and chips offer - the food and drinks were superb. To note, if you bring in food from outside of the hotel, you must sign a declaration and this can only be consumed in your room. Facilities on the 9th floor were excellent and the superior room we stayed in was spacious, clean and lacked no amenities. Should I visit Cairo again, this hotel will be on the top of my list!
Stayed 1 night in Sep 2023
Response from Yasser Bahaa on Sep 24, 2023
Dear Guest ,It is a pleasure to have you at Radisson Blu Hotel, Cairo Heliopolis. We are very delighted that you did enjoy every moments you did spend with us.Best RegardsYasser BahaaGeneral Manager

8/10 Good

Per

Stayed 18 nights in Aug 2023
Response from Yasser Bahaa on Sep 20, 2023
Dear Guest,We Thank you for your beautiful excellent review and looking forward to welcome & serve you soon.Best RegardsYasser BahaaGeneral Manager

10/10 Excellent

Ankur

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good experience
It was a great experience, very good hotel to stay, staff is friendly and flexible.
Stayed 3 nights in Sep 2023
Response from Yasser Bahaa on Sep 18, 2023
Dear Ankur,We Thank you for your beautiful excellent review and looking forward to welcome & serve you soon.Best RegardsYasser BahaaGeneral Manager

10/10 Excellent

Mohamed, Oberursel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good facility, clean rooms, over priced a little bit. Nothing to complain about
Stayed 6 nights in Sep 2023
Response from Yasser Bahaa on Sep 16, 2023
Dear Mohamed,We Thank you for your beautiful excellent review and looking forward to welcome & serve you soon.Best RegardsYasser BahaaGeneral Manager

6/10 Okay

Dr. SALEH

Stayed 3 nights in Sep 2023
Response from Yasser Bahaa on Oct 7, 2023
Dear Saleh ,Thank you for sharing your experience review.Best RegardsYasser BahaaGeneral Manager

10/10 Excellent

Verlynuette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service.
Stayed 6 nights in Aug 2023
Response from Yasser Bahaa on Sep 10, 2023
Dear Guest ,Thank you for sharing your excellent experience review.Best RegardsYasser BahaaGeneral Manager

8/10 Good

Waleed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
It was a very short stay
Stayed 1 night in Jul 2023
Response from Yasser Bahaa on Aug 16, 2023
Dear GuestThank you for your review , can you please contact me at your conveniences to share with me more details , as I can not retrieve your booking details.Sincere RegardsYasser BahaaGeneral Manager

10/10 Excellent

Syed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Yasser Bahaa on Aug 16, 2023
Dear Sayed ,You sent us an amazing review that make whole team very happy and motivated.We look forward to welcome you back soon.Sincere RegardsYasser BahaaGeneral Manager

10/10 Excellent

RAISA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is stunning, the food is amazing, and you can get everything you need from here including sim cards as there are shops in the hotel
Stayed 1 night in Jul 2023
Response from Yasser Bahaa on Jul 27, 2023
Dear Guest,We Thank you for your beautiful excellent review and looking forward to welcome & serve you soon.Best RegardsYasser BahaaGeneral Manager

10/10 Excellent

Joy

Stayed 1 night in Jul 2023
Response from Yasser Bahaa on Aug 17, 2023
Dear joy ,Thank you for sharing your excellent experience review.Best RegardsYasser BahaaGeneral Manager

6/10 Okay

Haytham

Stayed 2 nights in Jul 2023
Response from Yasser Bahaa on Aug 16, 2023
Dear Haytham ,You sent us an amazing review that make whole team very happy and motivated.We look forward to welcome you back soon.Sincere RegardsYasser BahaaGeneral Manager

10/10 Excellent

Samy

Stayed 1 night in Jul 2023
Response from Yasser Bahaa on Aug 16, 2023
Dear Samy ,You sent us an amazing review that make whole team very happy and motivated.We look forward to welcome you back soon.Sincere RegardsYasser BahaaGeneral Manager

2/10 Terrible

ISMAEL, New york

The internet was very slow this why I say not good just 2 MB BY SECOND
Stayed 2 nights in Jul 2023
Response from Yasser Bahaa on Jul 5, 2023
Dear ISMAEL, You sent us an amazing review that make whole team very happy and motivated. We look forward to welcome you back soon. Sincere Regards Yasser Bahaa General Manager

10/10 Excellent

YUDEOK

Stayed 3 nights in Jun 2023
Response from Yasser Bahaa on Jul 1, 2023
Dear Guest , You sent us an amazing review that make whole team very happy and motivated. We look forward to welcome you back soon. Sincere Regards Yasser Bahaa General Manager

2/10 Terrible

Bjarne

Stayed 3 nights in Jun 2023
Response from Yasser Bahaa on Jul 1, 2023
Dear Guest, Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our service. Hope for another opportunity to exceed your expectations. Sincerely Yasser Bahaa General Manager