Ratings based on 36 Verified Reviews

4.4 out of 5
71% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Leeds

Amazing Hotel, Food and Staff

Posted Apr 14, 2017
From arrival to departure it was a great weekend. The room was clean and had all ameneties required. The staff couldn't do enough for you and were very friendly. The food was perfect, we had the taster meal the first night with wine pairing and the steak the following night with one of the wines we'd tasted on the pairing menu the previous night. Lovely atmosphere in the bar when they had a live singer on. Drinks selection was vast, especially the gin options :) Location is right on market square which has plenty of pubs, restaurants and shops to peruse.
4 out of 5
Recommended
for Everyone
by A verified traveler from Oxfordshire

Great hotel worth a visit.

Posted Feb 10, 2017
This hotel takes you back in time with a modern touch. Friendly staff, good food and drink although a little pricey.
4 out of 5
by A verified traveler

Good value

Posted Nov 14, 2016 on Hotels
Good value on DBB package . Comfortable room , pretty gardens, tasty steak, breakfast service wanting
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 30, 2016 on Hotels
4 out of 5
by A verified traveler

Generally fine hotel

Posted Oct 22, 2016 on Hotels
Hotel was generally very good, though the room was extremely hot and difficult to regulate. Reception suggested a change from duvet to sheet and blanket, done immediately, which helped a little. Dining room was first class, though the excellent dinner was definitely expensive, and breakfast was most enjoyable. Bar prices, a bugbear of mine, were ludicrously high. The staff were universally helpful and professional. Overall, the hotel is worth its high rating and I would consider visiting again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Black Swan at Helmsley

Posted Sep 24, 2016
Pros: Everything
Cons: For us - access to the rooms although this would not be possible in a hotel of such antiquity
Location: Old market town with lots of little side streets and pretty shops and tea rooms - lots of other things to do for those with mobility. There is a Cast
Lovely hotel, situated in a very nice part of the world. Helmsley delightful market town. Hotel staff helpful and charming. We had an excellent room with every amenity. Cosy lounge with a typical olde worlde feel. Very very pretty garden in which to relax and enjoy a cup of tea or coffee - or whatever!! Lots and lots of stairs though so anyone with a walking problem would be advised to approach reception and ask for a downstairs room.
4 out of 5
by A verified traveler

Lovely hotel in a good position in Helmsley.

Posted Sep 15, 2016 on Hotels
Lovely quaint hotel and Helmsley is a beautiful village. Dinner was good, the service was excellent. Breakfast wasn't so good, I actually left some (this never happens!). The full English breakfast had been left to keep warm for too long in the kitchen and the sausage wasn't very nice. The first pot of coffee was warm, not hot, the second pot was fine.
5 out of 5
by A verified traveler

A luxurious stay at the Black Swan, Helmsley.

Posted Sep 3, 2016 on Hotels
Had 3 night stay which was delightful. Hitch with dinner delay on first evening was dealt with promptly and to my satisfaction. Would definitely recommend this hotel to friends.
5 out of 5
Recommended
for Everyone
by A verified traveler

Good Location

Posted Aug 28, 2016
Pros: Very professional & well trained staff.
Cons: Bathrooms, a little jaded.
Location: Great location, very good shops & near National Trust properties.n
Excellent restaurant - great choice of food, good quality & very well presented. Breakfast, excellent choice, great kippers!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 12, 2016 on Hotels