Ratings based on 825 Verified Reviews

3.5 out of 5
75% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.3 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

GOOD

Posted Nov 5, 2017
According to hotel prices and seat availability Breakfast was a bit expensive ,room was clean ,all staff were hospitality
Comment from Hotel Management
Nov 6, 2017 by Mira, Hotel Management
Dear Hossein, Thank you for your valuable feedback. We are happy to hear you enjoyed your stay with us. Welcome again! Best Regards,Mira/Front Desk
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Pleasant place to stay

Posted Oct 9, 2017
Pros: Location: quiet, but easy access to centre
The hotel was clean and comfortable. Location is easy: a short (10 min) tram ride to the central station - #3 tram, which stops right outside the hotel and runs every few minutes. This means easy access to everything Helsinki has to offer. Would be happy to stay here again.
Comment from Hotel Management
Oct 10, 2017 by Mira, Hotel Management
Dear Hans, Thank you folr your visit and valuable feedback. We are very happy to hear you enjoyed your stay with us. We hope to have you as our guest again soon! Best Regards,Mira/Front Desk
4 out of 5
by Eric

August 2017

Posted Sep 10, 2017 on Hotels
It was good value for money by Helsinki standards. The hotel is modest compared to other Cumulus ones. The breakfast room was cramped and breakfast was a bit chaotic. Tram 3 stops outside, although a fit person unburdened by luggage could walk from the city centre. The area is unexciting but not grotty.
Comment from Hotel Management
Oct 1, 2017 by Juha, Hotel Management
Hi Eric! Thank you for visiting and giving us important feedback. Welcome again! Best regards, Sari reception
4 out of 5
Recommended
for Everyone
by A verified traveler

Small rooms but cheap

Posted Sep 4, 2017
If you're looking for a budget hotel in a more residential non-touristy neighborhood, this can work. Not fancy but basically clean and workable.
Comment from Hotel Management
Sep 6, 2017 by Mira, Hotel Management
Dear Guest, Thank you for your visit and valuable feedback. We are happy to hear you enjoyed your stay with us. Welcome again! Best Regards,Mira/Front Desk
1 out of 5
by Wing Yan Vivian

Bad experience!!!'

Posted Aug 31, 2017 on Hotels
When I tried to check in, I was told that there was no room for me even though I had the guaranteed booking. They said the hotel was fully booked and had to transfer me to another hotel under the same brand. They said they had tried to send me an email informing me on the day that I was supposed to check in. I had never received that "email". I had never been to Finland before. This was not definitely not a good first impression.
Comment from Hotel Management
Sep 7, 2017 by Juha, Hotel Management
Dear Vivian, Thank you for your valuable feedback. We are sorry to hear you had bad experience in our hotel. Something happened with the booking system so it overbooked it. We are very sorry about this. It is nice to see that you still stayed in our hotel and did not have to tranfer the hotel. Best Regard,Mira/Front Desk
4 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Comfortable and pleasant

Posted Aug 25, 2017
Doesn't look like much from the outside, but a perfectly nice and comfortable hotel inside. Room wasn't the largest but adequate for the price. Staff were helpful and friendly.
Comment from Hotel Management
Aug 25, 2017 by Julia, reception, Hotel Management
Dear Iain, Thank you for your feedback. I'm very happy to hear you are enjoying your stay with us!
2 out of 5
by A verified traveler

Disappointment

Posted Aug 24, 2017 on Hotels
Really disappointed in the quality of this place. For the price, I did not expect to essentially be back in a college dorm room. It is extremely sparse, bed is not comfortable, room is absolutely tiny, bathroom is so small that I could wash my hands while on the toilet, cleaning service never came in to clean my room. Location is out of the way--25 minutes on a tram to get to the main touristy areas. Front desk is not particularly helpful, pretty misinformed. Would not stay here again.
Comment from Hotel Management
Sep 1, 2017 by Juha, Hotel Management
Dear Guest, Thank you for your visit and valuable feedback. We are sorry to hear you weren't happy with your stay in our hotel. I will forward your feedback to our general manager. Best regards,Mira/Front Desk
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Comfortable hotel with a tram stop right outside

Posted Jul 5, 2017
Pros: Location, comfortable clean room and buffet breakfast.
Cons: It would be nice to have a kettle in the room.
Location: There was a park just a short walk away with lots of rides, which looked good. Didn't see much else as I spent most of the time at a festival.
I visited Helsinki to attend Tuska Festival - this hotel was walking distance from the festival site so was ideal. Breakfast buffet included featuring rye porridge which I'd not had before but rather liked. Room was quite small but included a comfy chair, good lighting and a separate shower rather than a wet room arrangement. Staff were very friendly.
Comment from Hotel Management
Jul 7, 2017 by Mira, Hotel Management
Dear Janine, Thank you for your valuable feedback. We are very happy to hear you enjoyed your stay with us. We hope to have you as our guest again! Best regards, Mira/Front Desk
3 out of 5
by A verified traveler

Posted Jun 20, 2017 on Hotels
Comment from Hotel Management
Jul 3, 2017 by Juha, Hotel Management
Hei! Kiitos palautteestasi, se on meille tärkeää. Tervetuloa uudestaan! Ystävällisin terveisin, Sari vastaanotto
5 out of 5
by A verified traveler

Loved the breakfast.

Posted Jun 16, 2017 on Hotels
Great buffet breakfast, although can be a little crowded at peak time. Rooms were basic, but clean and functional, so everything one needs for business travel. Hotel is in Kallio, nice area that walking distance to downtown and on the trolley line.
Comment from Hotel Management
Jul 3, 2017 by Juha, Hotel Management
Hi! Thank you for visiting and giving us important feedback. Glad to hear you liked our breakfast and location. Welcome again! Best regards, Sari