Comment from Hotel Management
Oct 27, 2016 by Mari, Hotel Management
Thank you for your review and for enumerating the good, the bad and the opportunities to improve. Whilst we are pleased with the good comments, I truly value the negative comments as this gives us the opportunity of improving what we can offer. As we continually strive for excellence in customer service, we maintain the ideal of keeping guest satisfaction as our top priority.
Once again, thank you for your kind words. I hope to have an opportunity of welcoming you back in Holiday Inn Helsinki City Centre soon again!
Sincerely, Mari Salonen General Manager