When we arrived to the hotel, they told us that the hotel was overbooked and that there was no room for us. After us was at least six persons (not together) who did get their rooms!!?!. The girl in the reception told us that they use to overbook the hotel.
They had booked us to another hotel which is a 2 star hotel even if they claim to be a Four star. This destroyed our two night stay in Helsinki. We will never ever book a Radisson hotel again.
Comment from Hotel Management
Sep 27, 2016 by Customer Care, Hotel Management
Thank you for your review. We apologize for the disappointing experience you had when trying to check into the hotel. We regret to hear you were not able to stay at the property. We appreciate your comments and have shared them with hotel management to review.