All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Currently construction next door, but facilities were clean and quiet. Room phone didn’t seem to work properly.
Thomas
Stayed 2 nights in Mar 2024
Response from Merituuli on Mar 26, 2024
Dear Thomas, Thank you for your excellent review. Sorry to hear about the room phone not working. We are glad, that you still had a lovely stay with us. Best, MerituuliReception
10/10 Excellent
Diana
Feb 10, 2024
Diana
Stayed 2 nights in Feb 2024
Response from Merituuli on Mar 26, 2024
Dear Diana, Thank you for your amazing review. Welcome back to Royal!Best, MerituuliReception
10/10 Excellent
Katja
Dec 18, 2023
Great beds, location and bar. Breakfast decent, four stars for that.
Katja
Stayed 1 night in Dec 2023
Response from MM on Dec 24, 2023
Dear Katja,Thank You for the kind and valuable feedback! We are glad to hear that You enjoyed Your stay with us and hopefully we see You again soon.Happy Holidays!Kind regards,Reception
The hotel receptionist at check in was really helpful and guided us as this was our first visit to Helsinki. Nice friendly hotel, centrally located near the Metro and Mall.
Rajiv
Stayed 1 night in Oct 2023
Response from Iida on Oct 23, 2023
Dear Rajiv, Thank you for your feedback and staying in Royal. We love to hear that your stay went well. Hope to see you soon again! Best regards, Iida/reception
10/10 Excellent
Sean
Oct 13, 2023
Sean
Stayed 3 nights in Oct 2023
Response from Iida on Oct 23, 2023
Dear Sean, Thank you for this lovely feedback. Great to see that you enjoyed your stay with us! Hope to see you again soon. With the best regards, Iida/Reception
2/10 Terrible
Jonathan
Sep 26, 2023
Jonathan
Stayed 1 night in Sep 2023
Response from Iida on Oct 28, 2023
Dear Jonathan, Thank you for your feedback and staying in Royal. We are sorry to hear that your stay didn't meet the expectations. We appreciate your honest feedback and continue to develop our services. With the best regards, Iida/ Reception
Very clean and beautiful rooms, great location with a wonderful staff! Couldn't get any better!
Ali
Stayed 3 nights in Aug 2023
Response from Merituuli/Reception on Aug 28, 2023
Dear Ali, Thank you for your excellent review. We are very happy to hear, that you enjoyed your stay with us, especially our rooms, location and staff. Warmly welcome back to Royal! :)Best, MerituuliReception
The staff really go the extra mile. Friendly and professional, without pretension. Front desk staff named Hanna was very helpful. I would recommend the hotel, and I usually do not write reviews.
Arthur
Stayed 4 nights in Jul 2023
Response from Iida on Jul 10, 2023
Dear Arthur, Thank you for your lovely feedback. It's great to hear that your stay went well and we succeed with our service. :) I will tell greetings to Hanna. Hope to see you soon again! Bets regards, Iida/Reception
10/10 Excellent
Xavier
Jun 29, 2023
Xavier
Stayed 2 nights in Jun 2023
Response from Iida on Jul 3, 2023
Dear Xavier, Thank you for your kind feedback. Love to hear that your stay went well. Hope to see you soon again in Royal! Best regards, Iida/Reception
The hotel was conveniently located and the staff was helpful and friendly. The bed was comfortable the blackout curtains helped me sleep during the white nights. I really enjoyed the breakfast, there were many options and everything was delicious. I will definitely stay at this hotel again.
Valery
Stayed 2 nights in Jun 2023
Response from Iida on Jul 2, 2023
Dear Valery, Thank you for your lovely feedback. Love to hear that your stay went well and hope to see you again soon! Best regards, Iida/reception
Hotel room was very nice. Staff were wonderful and friendly. Location was great
Trevor
Stayed 4 nights in May 2023
Response from Richard on May 27, 2023
Dear Trevor,Thank you for your kind feedback! It's great to hear that you enjoyed your stay with us especially with regards to the room, staff and location! Welcome back during your next visit in Helsinki!With kind regards,Reception
10/10 Excellent
Petr
Apr 13, 2023
Petr
Stayed 1 night in Apr 2023
Response from Richard on Apr 14, 2023
Dear Petr,Thank you for your review! It's great to hear that your stay with us was comfortable! Welcome again in the future.With kind regards,
Hotel is near the a mall & train/bus station. 10 mins walk to the city center.
Benjamin
Stayed 1 night in Apr 2023
Response from Reception on Apr 14, 2023
Dear Benjamin,thank you for your stay here with us at Royal, happy to hear you liked our hotel.Take care and hopefully we will meet again!Best,Arla/Reception
Have stayed in this hotel probably 12 times in 15 years and it is brilliant. The rooms were refurbished not so long ago so everything is clean and tidy.
There are also loads of plug sockets and at least 4 USB sockets in the room so charging devices is easy (you don't get that in a lot of hotels these days!).
You can cross the road and head straight to the bus station and into Kampi shopping centre so you don't even need a coat to access 4 different shopping centres as they are all connected.
My only negative was that we booked as 3 adults and were given two single beds and a camp bed. I would have thought we would have received a slightly better setup.
Barry
Stayed 4 nights in Jan 2023
Response from Reception on Jan 18, 2023
Dear Barry,thank you for being a loyal customer and taking time to leave us such a wonderful feedback. We are happy to hear you like our hotel.Unfortunately, all of our rooms have only two beds, so the third one will always be an extra bed or a sofa is Suite rooms.Thank you again and hopefully we will meet again soon!Best,ArlaReception
Great central location, good facilities and excellent staff. rooms were very comfy and quiet despite hotel being full.
Paul
Stayed 1 night in Sep 2022
Response from Reception on Oct 26, 2022
Dear Paul,thank you for staying with us at Royal and taking time to leave is such a nice feedback!Take care and hopefully we will meet again!Best,ArlaReception
The hotel is very well located. The room is comfortable and clean. The breakfast is amazing as it provides a wide variety of healthy and delicious options. Highly recommended as a great option in Helsinki
Very close to many attractions and shopping. Room was comfortable and very clean. Stuff is friendly. Breakfast offered variety of choices.
Tatiana
Stayed 1 night in Jun 2022
Response from Reception on Jun 26, 2022
Dear Tatiana,
thank you for staying with us at Royal, happy to hear you liked our hotel and service :)
Take care and hopefully we will meet again!
Best,
Arla
Reception
Dear Alexandre,
thank you for staying with us at Royal, happy to hear you had a pleasant stay with us :)
Take care and welcome back!
Best,
Arla
Reception
The bedroom floor & bathroom were extremely dirty with some marks of dried chocolate & dust. Very disappointing for a 4-star hotel, specially during a pandemic.
Matteo
Stayed 1 night in Dec 2021
Response from Roberto on Dec 13, 2021
Gentile Matteo,
La ringrazio per il sio soggiorno al Radisson Blu Royal hotel in Helsinki.
A nome di tutto il personale dell'hotel le chiedo scusa per il carente servizio di pulizia nella sua camera. Il suo commento verra' discusso a breve con la responsabile della pulizia delle camere.
Cordiali saluti
6/10 Okay
Farxiyo
Nov 20, 2021
Farxiyo
Stayed 1 night in Nov 2021
Response from Reception on Dec 4, 2021
Dear Farxiyo,
Thank you for staying with us at Royal, sorry to hear your stay wasn't what you expected. If you wish to tell us why, you can always contact us directly at the reception.
Take care and hopefully we will meet you again!
Best,
Arla
Reception
Could not have asked for a better location. Across the street from a major bus station and shopping mall. The bathroom is perfect and the breakfast is very good.
Camilo
Stayed 6 nights in Sep 2021
Response from Reception on Oct 5, 2021
Dear Camillo,
thank you for staying with us at Royal and taking time to leave us feedback. It's a joy to hear you liked our hotel and your stay with us went well.
Take care and hopefully we will meet again in the not too distant future!
Best,
Arla
Reception
Newly furnished rooms - everything high standard. High quality TV and bed. Room was quiet although there was a little machine noise. Helpful and friendly staff. Loved the private sauna! Good variety and quality for breakfast. Excellent location, too.
Few minor minus points:
-Property could have been in better condition on the outside - especially near the entrance - all needed a clean and a lick of paint.
-Shower doors flimsy and designed so water leaked all over the bathroom floor - soaked everything ok it
-Use of black bin liners in rooms and around the hotel downgraded the experience somewhat. This is picky but it really does take away the feeling of a high standard hotel.
Jay
Stayed 2 nights in Sep 2021
Response from Reception on Sep 23, 2021
Dear Jay,
thank you for staying with us at Royal and taking time to leave us constructive feedback - I will forward it to the management.
It's a joy to see you were happy with our service and liked our rooms!
Take care and hopefully we will met again in the not too distant future!
Best,
Arla
Reception
Dear Cassie
thank you for staying with us at Royal during your citybreak in Helsinki, happy to hear your stay went well!
Take care and welcome back!
Best,
Arla
Reception
Hyvä sijainti, tyylikkäät huoneet ja kattava aamiainen. En suosittele, jos haluat nukkua pimeässä. Valo tuli häiritsevästi sisään koko yön, vaikka huoneessa oli pimennysverhot.
Mira
Stayed 1 night in Jun 2021
Response from vastaanotto on Jun 27, 2021
Hei Mira,
Kiitos kun löysit aikaa kirjoittaa ajatuksesi. Pahoittelut, että uni on jäänyt lyhyeen. Oikein ihanaa kesää ja toivottavasti nähdään pian!