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Reviews of Radisson Blu Royal Hotel Helsinki

4 out of 5
Radisson Blu Royal Hotel Helsinki
Runeberginkatu 2, Helsinki

Reviews

9.0

Wonderful

Rating 10 - Excellent. 571 out of 1007 reviews" "
Rating 8 - Good. 332 out of 1007 reviews" "
Rating 6 - Okay. 72 out of 1007 reviews" "
Rating 4 - Poor. 22 out of 1007 reviews" "
Rating 2 - Terrible. 10 out of 1007 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

diane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was fantastic. Cant wait to go back
Stayed 2 nights in Feb 2024
Response from Merituuli on Mar 26, 2024
Dear Diane, Thank you for your amazing review. We look forward to have you again!Best, MerituuliReception

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Currently construction next door, but facilities were clean and quiet. Room phone didn’t seem to work properly.
Stayed 2 nights in Mar 2024
Response from Merituuli on Mar 26, 2024
Dear Thomas, Thank you for your excellent review. Sorry to hear about the room phone not working. We are glad, that you still had a lovely stay with us. Best, MerituuliReception

10/10 Excellent

Diana

Stayed 2 nights in Feb 2024
Response from Merituuli on Mar 26, 2024
Dear Diana, Thank you for your amazing review. Welcome back to Royal!Best, MerituuliReception

10/10 Excellent

Katja

Great beds, location and bar. Breakfast decent, four stars for that.
Stayed 1 night in Dec 2023
Response from MM on Dec 24, 2023
Dear Katja,Thank You for the kind and valuable feedback! We are glad to hear that You enjoyed Your stay with us and hopefully we see You again soon.Happy Holidays!Kind regards,Reception

8/10 Good

Rajiv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay
The hotel receptionist at check in was really helpful and guided us as this was our first visit to Helsinki. Nice friendly hotel, centrally located near the Metro and Mall.
Stayed 1 night in Oct 2023
Response from Iida on Oct 23, 2023
Dear Rajiv, Thank you for your feedback and staying in Royal. We love to hear that your stay went well. Hope to see you soon again! Best regards, Iida/reception

10/10 Excellent

Sean

Stayed 3 nights in Oct 2023
Response from Iida on Oct 23, 2023
Dear Sean, Thank you for this lovely feedback. Great to see that you enjoyed your stay with us! Hope to see you again soon. With the best regards, Iida/Reception

2/10 Terrible

Jonathan

Stayed 1 night in Sep 2023
Response from Iida on Oct 28, 2023
Dear Jonathan, Thank you for your feedback and staying in Royal. We are sorry to hear that your stay didn't meet the expectations. We appreciate your honest feedback and continue to develop our services. With the best regards, Iida/ Reception

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and beautiful rooms, great location with a wonderful staff! Couldn't get any better!
Stayed 3 nights in Aug 2023
Response from Merituuli/Reception on Aug 28, 2023
Dear Ali, Thank you for your excellent review. We are very happy to hear, that you enjoyed your stay with us, especially our rooms, location and staff. Warmly welcome back to Royal! :)Best, MerituuliReception

8/10 Good

Terjo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from Merituuli on Aug 28, 2023
Hei Terjo!Kiitos hyvästä palautteesta. :) Tervetuloa takaisin!Parhain terveisin, MerituuliVastaanotto

10/10 Excellent

Solveig

Liked: Cleanliness
Stayed 9 nights in Jul 2023
Response from Merituuli / Reception on Aug 2, 2023
Thank you and welcome back! :)

10/10 Excellent

Lindsey

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Thien/reception on Jul 30, 2023
Dear Lindsey, Thank you for your lovely rating. Love to know that your stay went well and hope to see you again soon!Best regards,Thien/reception

10/10 Excellent

Arthur

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff really go the extra mile. Friendly and professional, without pretension. Front desk staff named Hanna was very helpful. I would recommend the hotel, and I usually do not write reviews.
Stayed 4 nights in Jul 2023
Response from Iida on Jul 10, 2023
Dear Arthur, Thank you for your lovely feedback. It's great to hear that your stay went well and we succeed with our service. :) I will tell greetings to Hanna. Hope to see you soon again! Bets regards, Iida/Reception

10/10 Excellent

Xavier

Stayed 2 nights in Jun 2023
Response from Iida on Jul 3, 2023
Dear Xavier, Thank you for your kind feedback. Love to hear that your stay went well. Hope to see you soon again in Royal! Best regards, Iida/Reception

10/10 Excellent

Valery

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was conveniently located and the staff was helpful and friendly. The bed was comfortable the blackout curtains helped me sleep during the white nights. I really enjoyed the breakfast, there were many options and everything was delicious. I will definitely stay at this hotel again.
Stayed 2 nights in Jun 2023
Response from Iida on Jul 2, 2023
Dear Valery, Thank you for your lovely feedback. Love to hear that your stay went well and hope to see you again soon! Best regards, Iida/reception

10/10 Excellent

Trevor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel room was very nice. Staff were wonderful and friendly. Location was great
Stayed 4 nights in May 2023
Response from Richard on May 27, 2023
Dear Trevor,Thank you for your kind feedback! It's great to hear that you enjoyed your stay with us especially with regards to the room, staff and location! Welcome back during your next visit in Helsinki!With kind regards,Reception

10/10 Excellent

Petr

Stayed 1 night in Apr 2023
Response from Richard on Apr 14, 2023
Dear Petr,Thank you for your review! It's great to hear that your stay with us was comfortable! Welcome again in the future.With kind regards,

10/10 Excellent

Benjamin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is near the a mall & train/bus station. 10 mins walk to the city center.
Stayed 1 night in Apr 2023
Response from Reception on Apr 14, 2023
Dear Benjamin,thank you for your stay here with us at Royal, happy to hear you liked our hotel.Take care and hopefully we will meet again!Best,Arla/Reception

10/10 Excellent

rini

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and comfortable bed. Everyone was so nice and helpful . Great place to stay
Stayed 2 nights in Mar 2023
Response from Reception on Apr 1, 2023
Dear Rini,thank you for staying with at Royal, happy to hear you enjoyed your stay with us. Hopefully we will meet again!Best,Arla/Reception

10/10 Excellent

Barry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central hotel with easy access to the shops!
Have stayed in this hotel probably 12 times in 15 years and it is brilliant. The rooms were refurbished not so long ago so everything is clean and tidy. There are also loads of plug sockets and at least 4 USB sockets in the room so charging devices is easy (you don't get that in a lot of hotels these days!). You can cross the road and head straight to the bus station and into Kampi shopping centre so you don't even need a coat to access 4 different shopping centres as they are all connected. My only negative was that we booked as 3 adults and were given two single beds and a camp bed. I would have thought we would have received a slightly better setup.
Stayed 4 nights in Jan 2023
Response from Reception on Jan 18, 2023
Dear Barry,thank you for being a loyal customer and taking time to leave us such a wonderful feedback. We are happy to hear you like our hotel.Unfortunately, all of our rooms have only two beds, so the third one will always be an extra bed or a sofa is Suite rooms.Thank you again and hopefully we will meet again soon!Best,ArlaReception

8/10 Good

Cheng-yu

Stayed 3 nights in Nov 2022

10/10 Excellent

Simon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Reception on Nov 5, 2022
Thank You Simon!

8/10 Good

Minhong

Stayed 3 nights in Oct 2022

10/10 Excellent

Emily

Stayed 2 nights in Sep 2022
Response from Reception on Oct 26, 2022
Thank You Emily!

10/10 Excellent

Edgardo

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to all attractions I wanted to see in Helsinki
Stayed 2 nights in Sep 2022
Response from Reception on Oct 26, 2022
Dear Edgardo,thank you for staying with us, happy to hear your stay with us went well.Take care and welcome back!Best,ArlaReception

10/10 Excellent

Paul, MALVERN

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Great central location, good facilities and excellent staff. rooms were very comfy and quiet despite hotel being full.
Stayed 1 night in Sep 2022
Response from Reception on Oct 26, 2022
Dear Paul,thank you for staying with us at Royal and taking time to leave is such a nice feedback!Take care and hopefully we will meet again!Best,ArlaReception

10/10 Excellent

MAKSIM

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Reception on Oct 26, 2022
Kiitos Maksim!

6/10 Okay

Jing

Stayed 1 night in Sep 2022

10/10 Excellent

Jia Qi Rachel

Stayed 2 nights in Aug 2022

8/10 Good

Gregory

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

Maarit

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location, nice, clean modern rooms.
Stayed 1 night in Jul 2022

8/10 Good

Juliana

Stayed 2 nights in Aug 2022

10/10 Excellent

Timothy

Stayed 2 nights in Jul 2022

10/10 Excellent

PETER

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location modern rooms and a gym
Stayed 2 nights in Jul 2022

10/10 Excellent

Eneida, Arlington

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very well located. The room is comfortable and clean. The breakfast is amazing as it provides a wide variety of healthy and delicious options. Highly recommended as a great option in Helsinki
Stayed 4 nights in Jun 2022

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to many attractions and shopping. Room was comfortable and very clean. Stuff is friendly. Breakfast offered variety of choices.
Stayed 1 night in Jun 2022
Response from Reception on Jun 26, 2022
Dear Tatiana, thank you for staying with us at Royal, happy to hear you liked our hotel and service :) Take care and hopefully we will meet again! Best, Arla Reception

10/10 Excellent

Alexandre, Orlando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay
Stayed 1 night in Jun 2022
Response from Reception on Jun 26, 2022
Dear Alexandre, thank you for staying with us at Royal, happy to hear you had a pleasant stay with us :) Take care and welcome back! Best, Arla Reception

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern but cozy
Stayed 5 nights in May 2022
Response from Reception on Jun 26, 2022
Dear Debra, thank you for leaving us feedback, happy to see your stay with us went well! Take care and welcome back! Best, Arla Reception

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2022

10/10 Excellent

Ray

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2022
Response from Reception on Apr 11, 2022
Dear Ray, thank you for staying with us, happy to hear your stay with us went well! Take care and welcome back! Best, Arla Reception

2/10 Terrible

Matteo

Traveled with group
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Dirty Room
The bedroom floor & bathroom were extremely dirty with some marks of dried chocolate & dust. Very disappointing for a 4-star hotel, specially during a pandemic.
Stayed 1 night in Dec 2021
Response from Roberto on Dec 13, 2021
Gentile Matteo, La ringrazio per il sio soggiorno al Radisson Blu Royal hotel in Helsinki. A nome di tutto il personale dell'hotel le chiedo scusa per il carente servizio di pulizia nella sua camera. Il suo commento verra' discusso a breve con la responsabile della pulizia delle camere. Cordiali saluti

6/10 Okay

Farxiyo

Stayed 1 night in Nov 2021
Response from Reception on Dec 4, 2021
Dear Farxiyo, Thank you for staying with us at Royal, sorry to hear your stay wasn't what you expected. If you wish to tell us why, you can always contact us directly at the reception. Take care and hopefully we will meet you again! Best, Arla Reception

10/10 Excellent

seppo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Reception on Nov 6, 2021
Hei Seppo, kiitos vierailustanne meillä Royalissa, mukava kuulla teidän viihtyneen vieraanamme! Tervetuloa uudelleen! Ystävällisesti, Arla Vastaanotto

10/10 Excellent

Pinja

Stayed 2 nights in Oct 2021
Response from Roberto ( Vastaanotto ) on Oct 29, 2021
Hei Pinja, Oikein paljon kiitoksia palauteestaanne. Parhain terveisin,

10/10 Excellent

Camilo, MARIETTA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could not have asked for a better location. Across the street from a major bus station and shopping mall. The bathroom is perfect and the breakfast is very good.
Stayed 6 nights in Sep 2021
Response from Reception on Oct 5, 2021
Dear Camillo, thank you for staying with us at Royal and taking time to leave us feedback. It's a joy to hear you liked our hotel and your stay with us went well. Take care and hopefully we will meet again in the not too distant future! Best, Arla Reception

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Newly furnished rooms - everything high standard. High quality TV and bed. Room was quiet although there was a little machine noise. Helpful and friendly staff. Loved the private sauna! Good variety and quality for breakfast. Excellent location, too. Few minor minus points: -Property could have been in better condition on the outside - especially near the entrance - all needed a clean and a lick of paint. -Shower doors flimsy and designed so water leaked all over the bathroom floor - soaked everything ok it -Use of black bin liners in rooms and around the hotel downgraded the experience somewhat. This is picky but it really does take away the feeling of a high standard hotel.
Stayed 2 nights in Sep 2021
Response from Reception on Sep 23, 2021
Dear Jay, thank you for staying with us at Royal and taking time to leave us constructive feedback - I will forward it to the management. It's a joy to see you were happy with our service and liked our rooms! Take care and hopefully we will met again in the not too distant future! Best, Arla Reception

10/10 Excellent

Mo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Reception on Sep 4, 2021
Dear Mo,thank you for staying with us at Royal, happy to hear your stay with us went well :) Take care and welcome back. Best, Arla Reception

10/10 Excellent

Cassie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Few days in Helsinki
Stayed 2 nights in Aug 2021
Response from Reception on Aug 30, 2021
Dear Cassie thank you for staying with us at Royal during your citybreak in Helsinki, happy to hear your stay went well! Take care and welcome back! Best, Arla Reception

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and service, perfect location
Stayed 1 night in Aug 2021
Response from Reception on Aug 30, 2021
Dear Guest. thank you for staying with us at Royal, happy to hear your stay went well! Take care and welcome back! Best, Arla Reception

8/10 Good

Mira

Traveled with family
Liked: Cleanliness, property conditions & facilities
Hotelli hyvällä sijainnilla
Hyvä sijainti, tyylikkäät huoneet ja kattava aamiainen. En suosittele, jos haluat nukkua pimeässä. Valo tuli häiritsevästi sisään koko yön, vaikka huoneessa oli pimennysverhot.
Stayed 1 night in Jun 2021
Response from vastaanotto on Jun 27, 2021
Hei Mira, Kiitos kun löysit aikaa kirjoittaa ajatuksesi. Pahoittelut, että uni on jäänyt lyhyeen. Oikein ihanaa kesää ja toivottavasti nähdään pian!