Dinner served, international cuisine

Reviews of Radisson Blu Aleksanteri Hotel, Helsinki

4 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 497 out of 1003 reviews" "
Rating 8 - Good. 420 out of 1003 reviews" "
Rating 6 - Okay. 61 out of 1003 reviews" "
Rating 4 - Poor. 17 out of 1003 reviews" "
Rating 2 - Terrible. 8 out of 1003 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ekaterina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Olli / reception on Jan 3, 2024
Thank you for the rating Ekaterina!

4/10 Poor

Juan, Tucson

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The staff at this property is super friendly and helpful, all of them. The problem with me was the cleanness of the place in general, specially the bathroom room. It was full of mould/dark spots all over the place, it really looked unpleasant. Also, this property has a rule that they only clean your room every three days. I am ok with that, if they let you know clearly during checking, and also, if the bathroom was clean. I guess the cleaning every three days is not strong enough to clean all those dark spots in the shower. Also, the carpets around the room floors were always very dirty as well.
Stayed 2 nights in Dec 2023
Response from Olli / reception on Dec 21, 2023
Dear Juan,Thank you for the feedback! I apologise for your room not being up to our standards! Cleanliness is extremely important to us and we will go through this feedback with the head of housekeeping as well.Stayover cleaning is done automatically every three days but upon request we do it every day free-of-charge.I am glad to hear that our team members took excellent care of you!Hopefully we will get another chance to charm you sometime in the future!Best regards,

10/10 Excellent

Simon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good bed, good breakfast !
Amazing breakfast, very comfortable bed and staff were extremely friendly
Stayed 1 night in Nov 2023
Response from Katharina on Nov 23, 2023
Dear Simon,happy to hear that you had a lovely stay at Aleksanteri and hopefully we see you soon again.Best RegardsKatharina/ Reception

8/10 Good

Dave

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and friendly staff as well as an excellent breakfast. The building is very old and my room was tiny but they take good care of everything.
Stayed 2 nights in Jul 2023
Response from Venla on Jul 21, 2023
Dear Dave,Thank you for your review and for taking the time to give us this nice feedback.It's so nice to hear that you enjoyed your stay here. A warm welcome back to Aleksanteri!Kind regards,Venla/Reception

8/10 Good

Jennifer

Stayed 2 nights in Jun 2023
Response from Venla on Jul 21, 2023
Hi Jennifer! Thank you for your feedback.Hopefully we'll see you soon again!Kind regards,Venla/ reception

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Warm friendly and helpful reception staff, fabulous breakfasts with friendly staff and eggs cooked how you wanted. Convenient for access to everywhere, just hop on a tram. Walking distance to many restaurants and eateries. Really enjoyed our 2nd visit and will be back next year as have relatives in Helsinki.
Stayed 7 nights in Jun 2023
Response from Tiia on Jun 24, 2023
Hi Christine!Thank you for visiting us again and for taking the time to give us this nice feedback.It's so nice to hear that you enjoyed your stay here, hopefully we'll see you soon again!Kind regards,Tiia / reception

10/10 Excellent

Julia

Stayed 3 nights in Jun 2023
Response from Tiia on Jun 24, 2023
Hi Julia!Thank you for this excellent review. We hope to see you again soon and wish you a lovely summer time!Kind regards,Tiia / reception

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Tiia on Jun 17, 2023
Hi!Thank you for this review!We would like to wish you a pleasant summer time and hope to see you again soon!Kind regards,Tiia / reception

10/10 Excellent

Sarah

Stayed 2 nights in Apr 2023
Response from Tiia on Apr 30, 2023
Hi Sarah!Thank you for staying with us and giving us this excellent review. Hope to see you again soon!Kind regards,Tiia / reception

4/10 Poor

Leng Ee

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023
Response from Kim on Mar 28, 2023
Dear Leng Ee,Thank you for your feedback. It looks like you were not completely satisfied with your stay and and for that please accept my sincere apology. If you like, please feel free to give us more detailed feedback in order to improve our service. Im convinced about the high level of service at Aleksanteri and hope we can serve you better next time,Best Regards, Kim/ Service Manager

10/10 Excellent

Willis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023
Response from Tiia on Mar 23, 2023
Hi Willis!Thank you for the review!Kind regards,Tiia / reception

10/10 Excellent

Kate

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very hardworking and friendly. There is an excellent breakfast buffet with a huge choice plus lots of free sweets, biscuits and fruit in reception. The rooms are comfortable and very clean. Several good restaurants in the area.
Stayed 1 night in Jan 2023
Response from Sonja on Jan 29, 2023
Dear Kate,Thank you so much for your heart-warming review and staying with us. We are more than happy to hear that you enjoyed your time in Aleksanteri and you will have lots of wonderful memories.We hope to welcome you back soon!Wishing you sunny winter days!Kind regardsSonjareception

8/10 Good

Arlene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and highly recommended. Perfect location, lovely, helpful and knowledgeable staff, super breakfast and a very cool lift.
Response from Tiia on Dec 25, 2022
Hi Arlene!Thank you for your resent stay and taking the time to give us this feedback. It's great to hear that you enjoyed your visit to Aleksanteri. Hopefully we'll see you soon again!Happy New Year!Kind regards,Tiia / reception

6/10 Okay

James

Traveled with family
Liked: Staff & service
It was okay at best
Dated and old feeling. The beds were okay at best. Not really close to anything.
Stayed 1 night in Nov 2022
Response from Tiia on Dec 25, 2022
Hi James!Thank you for choosing to stay with us on your trip to Helsinki and taking the time to give us this feedback. I hope you have positive memories of your stay with us even though there still was some room for improvement. We hope to see you again in the future!Best regards,Tiia / reception

8/10 Good

Andris

Stayed 2 nights in Sep 2022

6/10 Okay

Ivan

Stayed 3 nights in Sep 2022

10/10 Excellent

Wesley, Warsaw

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This building was located in a great part of the city and was centrally located. We did not have to get a taxi or use public transportation at all. The staff was exceptional. I felt at home. I highly recommend this hotel.
Stayed 2 nights in Aug 2022
Response from Tiia on Sep 8, 2022
Hi Wesley!Thank you for taking the time to write us this lovely review. It's fantastic to see that you enjoyed your stay with us, hopefully you'll keep us in mind for any future visits to Helsinki!Kind regards,Tiia / reception

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two nights in Helsinki
Location was good, with shops, cafe's and restaurants situated along the Boulevard just yards from the hotel. It was only a ten minute walk into the city centre. The hotel staff were friendly and helpful, and the breakfast was excellent and comprehensive. Recommended.
Stayed 2 nights in Aug 2022
Response from Tiia on Sep 7, 2022
Hi Philip!Thank you for this lovely feedback. It's great to see that you enjoyed your stay, we hope to see you again in the future!Kind regards,Tiia / reception

6/10 Okay

Alissa

Mixed review.
Positives: All but one staff person were very friendly. Sauna was great. Gym and TV were good. Coffee available anytime, including when I left for airport at 4:30am. Afternoon snacks available for free. Less than great: I would prefer a location in the heart of Helsinki tourist attractions; room was small; no AC, mold in tub.
Stayed 1 night in Aug 2022
Response from Sari/ Reception on Aug 28, 2022
Dear Alissa,Thank you for the feedback.Lovely to hear that you had the time to experience Sauna and gym!Sorry that there was some issues with AC and bathtub, we hope that you informed us during your stay so we had the chance to fix it rightaway.Hopefully we see you one day again!All the best,

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, nice rooms.
Stayed 2 nights in Jul 2022
Response from Tiia on Aug 13, 2022
Hi Marina! Thank you for this nice review. We hope to see you again soon! Kind regards, Tiia / reception

10/10 Excellent

Harish

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, fabulous friendly, helpful staff.
Stayed 2 nights in Jul 2022
Response from Theo on Jul 26, 2022
Hi Harris, Thanks for taking the time to write this review. Nice to see that we got it right this time! Stay safe!

10/10 Excellent

Christopher

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very central, nice building, sizable rooms.
Stayed 1 night in Jul 2022
Response from Tiia on Jul 31, 2022
Hi Christopher! Thank you for the feedback, we hope to see you again soon! Kind regards, Tiia / reception

6/10 Okay

Lisbeth

Business traveler
Liked: Cleanliness, staff & service
A walkable hotel. The super breakfast that you pay extra for is very nice. However, the wifi is not password protected.
Stayed 6 nights in Jun 2022
Response from Tiia on Jun 25, 2022
Hi Lisbeth! Thank you for this feedback. We hope to see you again soon. Have a lovely summer! Kind regards, Tiia / reception

10/10 Excellent

Nina

Liked: Staff & service, amenities, property conditions & facilities
Very good breakfast!
Stayed 2 nights in Jun 2022
Response from Tiia on Jun 11, 2022
Hi Nina! Thank you for your feedback. Good to hear that you liked our breakfast selection. Welcome back anytime! Kind regards, Tiia / reception

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful and friendly.. Could not do enough for us. Breakfast very good with many hot options (ask chef for eggs cooked any way). Very conveniently placed to get around Helsinki. We were visiting relatives and invited them to the restaurant for a meal and it was only ok not great for the money we spent but good atmosphere. Will definitely stay her again on our next visit.
Stayed 7 nights in May 2022
Response from Tiia on Jun 11, 2022
Hi Christine! Thank you for this lovely feedback. Good to see that you enjoyed your stay with us. We look forward to seeing you again! Kind regards, Tiia / reception

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel
Stayed 4 nights in May 2022
Response from Tiia / reception on May 22, 2022
Hi William! Thank you for the lovely feedback. We hope to see you again in the future!

8/10 Good

Morgan

Stayed 1 night in May 2022
Response from Sonja on May 22, 2022
Thank you Morgan for your wonderful review!

10/10 Excellent

James, Chester

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, close proximity to the old town and a pleasant stay.
Stayed 1 night in Apr 2022
Response from Sonja on Apr 18, 2022
Dear James, Thank you for your wonderful review. We are delighted that you had great stay with us. Hopefully we can welcome you another time here as well! Wishing you sunny spring time! Kind regards Sonja reception

10/10 Excellent

Simon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are very pleased with the staff welcome, the breakfast, and the room. Next time, we will try the Sauna and the gym room!
Stayed 1 night in Apr 2022
Response from Sonja on Apr 18, 2022
Dear Simon, Thank you so much for your great review. Our team is extremely happy that you had such a wonderful time with us. We wish you sunny spring time and welcome any time back to Aleksanteri! Kind regards Sonja reception

10/10 Excellent

Kaj

Stayed 1 night in Mar 2022
Response from Ida on Mar 22, 2022
Thank you for your feedback <3

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 4 nights in Jan 2022
Response from Anna on Jan 20, 2022
Dear Guest, Thank you for taking time to review your recent stay at Radisson Blu Seaside. Great to see that everything went smoothly! On behalf of entire staff I would like to thank you for choosing our hotel and welcome you back for another visit. Best Regards, Anna Guest Service Agent

8/10 Good

Gavin

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Good hotel, some Christmas decorations needed
This hotel is in a very good location. The breakfast was excellent. It was disappointing that there were very few Christmas decorations. Our stay started on the 18th of December.
Stayed 2 nights in Dec 2021
Response from Sonja on Jan 5, 2022
Dear Gavin, Thank you for your valuable feedback. We are pleased to hear that you had a wonderful stay with us and maybe this year's Christmas we will have more Christmas decorations as well :) We hope to see you again in Aleksanteri and we wish you Happy New Year! Kind regards Sonja reception

10/10 Excellent

Emma

Stayed 1 night in Dec 2021
Response from Ida on Dec 29, 2021
Thank you for the lovely review <3

10/10 Excellent

Hege

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I absolutely loved the room - and the hotel never fails to deliver the best!
Stayed 2 nights in Nov 2021
Response from Ida on Dec 10, 2021
Dear Hege, Thank you for the lovely feedback. I'm glad to hear you enjoyed your stay with us and we hope to see you soon again! Best regards Ida

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a clean hotel found a few things under the bed, also was disappointed with room we booked a queen room and got 2 singles with no towels! Once called they brought towels also no cleaning in room during stay unless requested due to COVID
Stayed 3 nights in Nov 2021
Response from Sonja on Nov 29, 2021
Dear Lee, Thank you for your valuable feedback. We apologies that the level of the cleanliness didn't fulfill our standards. We will deal the feedback with our housekeeping staff. We are very sorry to hear that the bed type wasn't that what you booked. Our reception works 24 hours and we are happy to help with any questions at all considering f.ex your room during your stay. We really hope to see you again in Aleksanteri! Wishing you Happy Holidays! Kind regards Sonja Volanen reception

10/10 Excellent

Christina Kuan Ling

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Sonja on Nov 29, 2021
Dear Christina Kuan Ling, Thank you for your valuable feedback. Hopefully we will see you again in Aleksanteri! Kind regards reception

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2021
Response from Sonja on Nov 29, 2021
Dear Anonymous, Thank you for your valuable feedback. Hopefully we will see you again in Aleksanteri! Kind regards reception

10/10 Excellent

NAOKO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 3 nights in Oct 2021
Response from Sonja on Nov 29, 2021
Dear Naoko, Thank you for your valuable feedback. Hopefully we will see you again in Aleksanteri! Kind regards reception

8/10 Good

Victoria, Baltimore

Traveled with partner
Liked: Staff & service
They close restaurant on Sunday. Doesn’t make sense when hotel has so many guests. Lack of food options. Amenities where closed.
Stayed 1 night in Oct 2021
Response from Ida on Dec 10, 2021
Dear Victoria, Thank you for your feedback, I'm glad to hear you enjoyed your stay with us. Unfortunately on Sunday and Monday it is usually very quiet at the hotel, and this is why we don't keep our restaurant open all week.. I'm sorry. We hope to see you soon again! Best regards Ida

8/10 Good

Torsten

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in Helsinki
Very good close walking distance to City Centre. Perfect place while waiting for Covid test result before you can fly abroad 😀
Stayed 2 nights in Oct 2021
Response from Ida on Dec 10, 2021
Dear Torsten, Thank you for the lovely feedback. I'm happy to hear everything was good during your stay with us, and I hope to see you soon again! Best regards, Ida

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel to stay in with very friendly and helpful staff
Stayed 3 nights in Oct 2021
Response from Theo on Nov 9, 2021
Thank you for taking the time to review our services Michael.

10/10 Excellent

Juha

Stayed 2 nights in Sep 2021

8/10 Good

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staycation in Aleksanteri
The staff was helpful and friendly. We had to change our room as the tv was not working. We were upgraded and received drink vouchers. The staff was very good. Breakfast was a pleasant surprise too. We enjoyed our stay.
Stayed 2 nights in Sep 2021
Response from Theo on Nov 9, 2021
Hi Graeme, Thank you for your feedback. Nice to read that you enjoyed your stay. Hopefully next time you will have an even better time with us. Stay safe.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Sep 2021

8/10 Good

Hiral

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location and hotel
The hotel was nice. The rooms are dated (old) but clean and comfortable. I didn’t have breakfast so I cannot comment on this. I like the location very much!
Stayed 2 nights in Sep 2021

6/10 Okay

Julia

Stayed 3 nights in Aug 2021

10/10 Excellent

steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Tracey

Stayed 5 nights in Aug 2021

6/10 Okay

Nadeem

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Keith J

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and convenient
I was in Finland for a friend's wedding, and the hotel was in a convenient location. It was very clean, and the staff were all quite friendly and attentive to my needs. A nice breakfast was included as well. I'll very likely stay there again the next time I come to Finland.
Stayed 3 nights in Jul 2021
Response from Sonja on Jul 27, 2021
Dear Keith J, Thank you so much for your valuable feedback. We are so delighted that you had a wonderful stay with us. We hope to see you again in Aleksanteri! Wishing you a great summer! Kind regards Sonja reception