Ratings based on 1,615 Verified Reviews

3.8 out of 5
84% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by HUMPHERY

Bad Experience

Posted Jun 11, 2017 on Hotels
The hotel was about to go through renovation. Bed was uncomfortable, toilet bowl was unstable and shaking.
Comment from Hotel Management
Jun 20, 2017 by Saku, Hotel Management
Dear Humphery, Thank you for your feedback. We are going through renovation now fully. We will open the hotel again in September and have a completely new look. I hope we'll get a chance to accommodate you in the future again. Best regards, Saku Kalliomäki Duty manager
5 out of 5
by Jennifer

Great for long layover at Helsinki airport

Posted May 24, 2017 on Hotels
Shuttle service from the airport was great. Breakfast was excellent. I was able to get a late checkout. I wish it was easier to get to the shopping area.
Comment from Hotel Management
Jun 3, 2017 by Saku, Hotel Management
Dear Jennifer. Thank you for your valuable feedback. We are pleased to hear that you enjoyed the breakfast. We wish to see you in our hotel again! Kind regards, Heidi | Shift leader
5 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia, PA

Customer Service Was Top Notch

Posted May 22, 2017
Pros: Great customer service, clean rooms, sauna.
Location: There's a mall close by, but otherwise, it's just very close to the airport.
I'm not going to sit here and tell you that this was the most amazing hotel I have ever stayed in. It wasn't. But you certainly get what you pay for, and that is a clean room, comfortable bed, free airport shuttle, and hot shower. The sauna and pool were also nice. What put this hotel over the top was the amazing customer service I received. My flight landed at 6am and my reservation was not until 2pm. I went to drop my bags at the hotel and the woman at the check-in desk allowed me to check in early and gave me an open room, no questions asked. That was exemplary customer service and I would absolutely stay there again, no questions asked.
Comment from Hotel Management
May 28, 2017 by Tuuli, Shift leader, Hotel Management
Dear Jason, Thank you for sharing you feedback from your stay. You get us smile when we hear that kind of feedback, thank you. We appreciate your kind words for our service and our clean rooms. Great to hear that you have found us and you will come later again to our guest! We hope to see you soon again! Best regards, Tuuli Shift leader
3 out of 5
Recommended
for Everyone
by A verified traveler from France

Acceptable hotel for airport use.

Posted May 15, 2017
Pros: Close to airport.
Cons: Coffee and tea making facilities in room is necessary.
Location: Close to airport. Shopping Mall nearby.
Functional airport hotel. Clean, tidy with pleasant staff. Restaurant has limited menu but the food supplied was well cooked.
Comment from Hotel Management
May 21, 2017 by Saku, Hotel Management
Dear Stewart, Thank you for your feedback. It is great to hear that your stay went well. Unfortunately we have no tea and coffee making facilities in the standard rooms. Our superior rooms do have them. I hope we'll get a chance to accommodate you in our superior room next time! Best regards, Saku Kalliomäki Duty manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Good airport hotel.

Posted May 5, 2017
Fairly good hotel, being renovated now.Free airport bus. Breakfast ok. Would stay there again.
Comment from Hotel Management
May 13, 2017 by Saku, Hotel Management
Dear Guest, Thank you for your review. I hope we'll get a chance to accommodate you again. Have a great summer! Best regards, Saku Kalliomäki Duty manager
2 out of 5
by A verified traveler from Toronto

Pool too cold to swim in.

Posted Apr 10, 2017
Chose hotel because it had a pool, but was way too cold to swim in. Sauna fine. Expected better room than the hostel/dorm room I was given........but great buffet breakfast (starting at 4 a.m. if you have an early flight); shuttle service to airport was on time, starts at 4 a.m.
Comment from Hotel Management
Apr 11, 2017 by Saku, Hotel Management
Dear A, Thank you for your feedback. I am sorry that the pool was too cold. We keep it quite cool as it is mostly used to cool off after sauna. You are correct that the rooms need updating. We have already started renovating one wing of the hotel and at the end of the project the whole hotel will have a new look. I am happy to hear that our services have pleased you. We hope to see you again here in the future. Best regards, Saku Kalliomäki Duty manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to airport

Posted Apr 9, 2017
Pros: The bus service. Very convenient. Sauna etc...
Cons: Breakfast could be more varied. A proper coffe machine that makes expressos capuccinos etc.. would have made a good impression.
Location: Close to airport that's all
It was ok. Hotels in Germany, chek republic and Scotland for instance were cheaper and much nicer. The hotel was fine I have no complains only that it was much more expensive and was less in terms of value for money then those hotels mention.
Comment from Hotel Management
Apr 11, 2017 by Saku, Hotel Management
Dear Guest, Thank you for your valuable feedback. Nice to hear that our services were to your liking. I hope we'll get a chance to accommodate you again in the future. Best regards, Saku Kalliomäki Duty manager
4 out of 5
by A verified traveler

Convenient with free shuttle.

Posted Mar 27, 2017 on Hotels
This time round, I noticed the hairdryer in the bathroom, And the door of the shower area can actually close. Room basic and some wear and tear can be seen. Breakfast decent and was cleared away on time (10am) so I could be eat more. Hot water only available at hotel lobby.
Comment from Hotel Management
Apr 3, 2017 by Saku, Hotel Management
Dear Guest, Thank you for your feedback. I hope we can accommodate you again in the future! Best regards, Saku Kalliomäki Duty manager
4 out of 5
by Misael

This traveler left a rating score only Posted Mar 21, 2017 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 18, 2017 on Hotels