This is an exceptionally clean place with high quality linens
They are very kind & humane.
However, like everywhere else, you must leave by 11am on the dot.
If you want to stay another night & are waiting for the money...
Or, indeed, if you have any delays for any reason...
Anything which prevents you from following the rulles which are standard everywhere...
Try communicating with them.
From my experience, they will work with you, within reason, if you have a legitimate & valid delay.
Iow:
If you respect them, they will do their best to show you the same respect.
However, if you focus on your issue & do not consider their position, they will respond as you or I would in that situation. ☺️