Ratings based on 1,316 Verified Reviews

4.3 out of 5
92% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from CA

Comfortable hotel at reasonable cost

Posted Oct 14, 2017
Pros: Location was close to the venue where I competed in the Nevada Sr. Games. Comfortable room. Helpful staff.
Cons: Better breakfast
This hotel is a good deal for what you pay. It is not in the greatest area, but it is comfortable and staff are helpful. The breakfast could use some improvement.
2 out of 5
by A verified traveler from Coral Springs, Florida

Noisy room in basement level below lobby

Posted Oct 10, 2017
Pros: Breakfast and convenience to main highways
Cons: Noise level and not having rooms below lobby level
Our room was on noisy street below lobby level! The receptionist told us when we were checking out that hotel will be renovated soon and they will be putting in better windows to reduce noise! They did give us a 25% discount after I complained about noise. Hotel was completely full so changing rooms was not option. Breakfast was good and lobby with fireplace cozy.
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

EXCELLENT

Posted Sep 18, 2017
Pros: spacious and breakfast
Location: About 15 min away from Las Vegas. A great alternative if you do not want to pay overpriced rooms in Las Vegas.
We stayed at the BWP for 2 nights. The room is very spacious and clean. Excellent service. I would stay there again. GREAT breakfast.
Comment from Hotel Management
Sep 20, 2017 by GM., Hotel Management
We are happy to hear that you enjoyed your stay and even happier to hear that we provided you with excellent service.
2 out of 5
by A verified traveler from New Mexico

Toilet was made for humans under 3 feet

Posted Sep 13, 2017
Pros: It was clean.
Cons: Make sure the fixtures are correct height and up to Building Code.
Location: Several fast food restaurants in close proximity in Henderson, NV.
Toilet height top was 4.5" below my knee, never seen a lower toilet anywhere. Very uncomfortable!
Comment from Hotel Management
Sep 20, 2017 by Best Western Hotels & Resorts , Hotel Management
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again.
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Impressed

Posted Sep 5, 2017
Last minute vacation to Vegas. Trusted the customer rating on Expedia. We were definitely not disappointed. Top notch cleanliness through hotel!!! Friendly, professional staff. Very tasty American breakfast provided. Quiet area. It's about 20 minutes away from the strip, but with the highways being so close to hotel, commute was not bad. Close to shopping centers too. Has a small pool. Nothing fancy but refreshing and clean! Thanks Best Western Plus for a wonderful stay. You should be proud.
Comment from Hotel Management
Sep 8, 2017 by GM, Hotel Management
We are proud that our guest have been kind enough to share their experiences with others on Expedia. Thank you for your kind words. We are happy that we did not disappoint and we earned your trust. We look forward to seeing you again in the not so distant future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great

Posted Sep 4, 2017
Very nice and comfortable rooms. Staff were very friendly
Comment from Hotel Management
Sep 8, 2017 by GM, Hotel Management
We are happy to hear that you enjoyed your stay and thank you for complimenting our staff.
3 out of 5
by A verified traveler

Posted Aug 25, 2017
Didnt have two beds as advertised when I booked, I had to sleep on a folding bed. The room also smelled bad, and the breakfast area was way too crowded and loud. Will not go back.
Comment from Hotel Management
Sep 1, 2017 by GM, Hotel Management
Thank you for letting us know about your stay went. We will take your comments and make any adjustments as needed.
3 out of 5
by A verified traveler from Wisconsin

Smelled like dog urine.

Posted Aug 22, 2017
At first glance I was a bit worried about the hotel due to its location. The hotel looks to be located in a non safe area. The staff was nice and check in was easy. The room was pleasantly spacious. It had a large bathroom and closet. The breakfast was wonderful! There was one major downfall to the hotel which was a strong smell of urine. The odor irritated my sinuses and I was miserable the entire time I was there. Therefor I will not go back to this hotel
Comment from Hotel Management
Aug 24, 2017 by GM, Hotel Management
Thank you for complimenting us for our breakfast and our guestrooms. Please accept our apologies for the inconvenience for any odor you may have encountered.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great experience!

Posted Aug 21, 2017
I would stay in this clean and comfortable hotel again!
Comment from Hotel Management
Aug 24, 2017 by GM. , Hotel Management
Thank you for sharing your experience with us.
4 out of 5
by A verified traveler

Chose hotel near friend's home

Posted Aug 6, 2017
Pros: Convenience to a friend's home.
Cons: Have the front desk manned at all times.
No one on front desk when we drove up. Waited 20 minutes to check in. Pet charges when we did not have a pet. Guests stuck outside their room (and ours) due to room registration/ownership dispute.
Comment from Hotel Management
Aug 19, 2017 by GM. , Hotel Management
Thank you for letting us know of your experience.