Ratings based on 1,418 Verified Reviews

3.9 out of 5
81% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from NJ

Not Bad

Posted Aug 10, 2017
We stayed one night on a 12 day road trip. The accommodstions were not bad and the complementary breakfast was a plus but the hotel seems to need some updating and the pool was green
Comment from Hotel Management
Aug 13, 2017 by Larica-FDSR, Hotel Management
Hello, We are pleased you enjoyed your stay with us. We greatly appreciate your comments about aspects of the hotel that need updating and we will address these issues directly.
3 out of 5
by A verified traveler from Virginia

Useless suite

Posted Aug 9, 2017
Pros: The staff was friendly.
Cons: Include minimal utensils, dishes and pots and pans so suite can actually be used as such, or do not advertise as a suite if room cannot be used as suc
Location: On the edge of town and quiet. Close to Boulder City and Vegas.
We wanted a suite, and we got a kitchen area; however, it was not equipped with even a single utensil. Unfortunately, We did not pack dishes, and pots and pans for our stay. We paid suite prices for a useless suite. Disappointing and completely unexpected.
Comment from Hotel Management
Aug 15, 2017 by Larica-FDSR, Hotel Management
Hello, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. With the issues mentioned above we will like to address this directly.
2 out of 5
by A verified traveler

Strange odor

Posted Aug 5, 2017
This hotel was disappointing, pool was green, hot tub smelled, ice machine and fitness equipment were out of order. Wash a load of clothes and they were dirtier afterwards. The bed was comfortable, but the horrible odor in the room was disgusting.
Comment from Hotel Management
Aug 13, 2017 by Larica-FDSR, Hotel Management
Hello, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I would like to inform you that we have since addressed these issues directly
1 out of 5
by A verified traveler

Not safe, nor clean. See my experience notes.

Posted Jul 24, 2017
Pros: The desk clerk during week days was very nice. My bed felt comfortable.
Cons: Copy what other hotels are doing... everything.
Walking barefoot around my room turned the bottom of my feet black. The shower water ran constantly, as I was unable to turn it completely off. Bathroom sink was cracked. I returned to hotel late (2:30am) one evening to find all side, rear and front doors were unlocked and there were NON-guests walking about the lobby and hallways. They asked me for money. The desk clerk was completely aloof and unphased when I told him I did NOT feel SAFE. He said he left the doors open so he can go out to smoke during the night. I'm so happy to have transferred to Comfort Inn Henderson... A DIFFERENT WORLD.
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Nice hotel for families. Indoor pool and spa great

Posted Jul 13, 2017
Very nice to have an indoor pool and spa because we could use it in the middle of the day without worrying about getting sunburned. Breakfast had a good selection and it changed a little every day. We stayed for 3 nights. Some parts of the hotel are being renovated, but it did not affect us at all. It will be even nanjing car after the renovations. Great to have a movie cinema across the street.
Comment from Hotel Management
Aug 5, 2017 by Larica FDSR, Hotel Management
Hello, We thank you for your positive feedback. It is such a pleasure to know that you were able to enjoy everything that we have to offer.
2 out of 5
by A verified traveler from N.C

Not the best experience

Posted Jul 10, 2017
114 degree weather, AC broke down in my room so staff had to move me at 3 AM to another room, however, that room was not very clean and had no shower curtain! The bed in that room was also not comfortable. A car got broken into during the evening two parking spots over from mine. Just would not rebook here. The staff however was very friendly and seemed to be trying
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

We loved it

Posted Jul 10, 2017
Less crowed location. About 25 minutes from Las Vegas strip. Inside pool was a little small but we enjoyed it along with the hot tub. Rooms nice and clean, excellent staff and wonderful free breakfast. Splash water pad close bY, along with restaurants. I have stayed here 3 times and we felt very comfortable and safe.
Comment from Hotel Management
Aug 5, 2017 by Larica- FDSR, Hotel Management
Hello, We thank you for your positive feedback. We strive to satisfy each and every one of our guest. With your comments it is very encouraging that we are on the right path. It is such a pleasure to know that you were able to enjoy everything that we have to offer.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice quite hotel

Posted Jul 9, 2017
Pool is not clean, smell bad and there was trash in it.
Comment from Hotel Management
Aug 7, 2017 by Larica- FDSR, Hotel Management
Hello, Thank you for your candid review on your recent stay at out hotel. Your feedback is very important to us, as we strive to improve with each and every stay. We would like to inform you that we have since addressed the issue directly.
1 out of 5
by A verified traveler from california

Reservation doesn't matter

Posted Jul 2, 2017
When I arrived at the hotel to check in I was told that they didn't have a room for me because the lock didn't work and even if the lock had worked that they already tried to give my room away to somebody else. So what good is having a reservation if they give your room away.
Comment from Hotel Management
Aug 5, 2017 by Larica- FDSR, Hotel Management
Hello, Thank you very much for your candid review. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We have since addressed this issue directly.
5 out of 5
Recommended
for Everyone
by A verified traveler from Gray, Ga

Good price

Posted Jun 28, 2017
Pros: Very nice
Cons: Nothing
Location: Close to Vegas
Clean, close to Las Vegas without the priciness.clan rooms. Good breakfast