Ratings based on 176 Verified Reviews

4.1 out of 5
85% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Nice hotel but understaffed

Posted Mar 19, 2018
Nice hotel with comfortable rooms. They advertised that they had just renovated the guest bathrooms, but whoever renovated ours did not clean up after themselves or take pride in their work; there was drywall mud left on the wallpaper and there were cracked tiles. Breakfast was good and there was plenty of variety, but it would have been nice to have some healthy cereal options. The hotel was clearly understaffed and busy, with a "now hiring sign" on the street side. I think this contributed to the inability to accommodate our early check-in request and the unmanned front desk at check-out, which is the reason I cannot give it a better review. Most of the staff was pleasant and helpful. One of the front desk staff was unhelpful and unapologetic, without being overtly rude. This was also likely due to the overall staffing shortage.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location for price

Posted Mar 18, 2018
Check on staff helpful & knowledgeable. Breakfast good. Doors shut loudly.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 20, 2018 on Hotels
4 out of 5
by A verified traveler

Posted Jan 15, 2018 on Hotels
Nice stay, friendly and helpful staff
5 out of 5
by Matthew

Excellent hotel! Exceptional Service and comfort.

Posted Jan 5, 2018 on Hotels
Service was excellent. The air conditioning system is awesome! Breakfasts we’re good. Rooms were always clean each afternoon we came back. I highly recommend this hotel
4 out of 5
by len

This traveler left a rating score only Posted Dec 25, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from memphis

One night

Posted Nov 27, 2017
I only stayed one night. I try to stay here everytime i come to Nashville. I love the hotel. Its clean, comfortable and in a great area.
Comment from Hotel Management
Dec 23, 2017 by Oscar, Hotel Management
Thank you for staying at Holiday Inn Express Hendersonville! We look forward to your next stay!
5 out of 5
Recommended
for Everyone
by A verified traveler from Southwest Missouri

Excellent value in the Nashville to Gallatin area.

Posted Nov 26, 2017
Nice quiet stay over Thanksgiving. Well kept property with nice helpful staff: Home Run!!
Comment from Hotel Management
Dec 23, 2017 by Oscar, Hotel Management
Thank you for the feedback! I will extend the compliment to our amazing staff!
5 out of 5
by Michael

This traveler left a rating score only Posted Nov 23, 2017 on Hotels
3 out of 5
by Isaac

This traveler left a rating score only Posted Nov 9, 2017 on Hotels