Ratings based on 745 Verified Reviews

4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Telford, TN

traveling

Posted Jan 30, 2017
My family was traveling to a seriously ill friends celebration of his life. We've had a bad experience at another hotel chain. I wanted to ensure a clean and comfortable nights stay. I did find that the bathroom arrangement with shower/toilet together was a bit small and could be used by only 1 person at a time.
Comment from Hotel Management
Feb 2, 2017 by Brian Kent, Hotel Management
Dear Valued Guest: Thank you for your response regarding your recent stay at our hotel. I am very sorry to hear of your friend's illness. I hope our staff was able to make your stay as pleasant as possible under the circumstances. We look forward to being of service to you in the near future. Sincerely, Brian Kent General Manager Hyatt Place Nashville/Hendersonville
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 26, 2017
Pros: Large showers
Location: Close to nearby stores and restaurants
We had a great stay. Room was comfortable with nice sitting aera.
Comment from Hotel Management
Feb 2, 2017 by Brian Kent, Hotel Management
Dear Valued Guest: Thank you for your response regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We look forward to being of service to you in the near future. Best regards, Brian Kent General Manager Hyatt Place Nashville/Hendersonville
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean & Comfortable

Posted Jan 12, 2017
Excellent hotel, I plan to make this my 1st choice when traveling to this area.
Comment from Hotel Management
Jan 18, 2017 by Brian Kent, Hotel Management
Dear Valued Guest: Thank you for your response regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. We look forward to being of service to you in the near future. Best regards, Brian Kent General Manager Hyatt Place Nashville/Hendersonville
5 out of 5
Recommended
for Everyone
by A verified traveler

Need of hotel unexpectedly

Posted Jan 8, 2017
Needed hotel unexpectedly outside of Nashville. Staff were pleasant and kind. Room was comfy and spacious. Great price for the nice room.
Comment from Hotel Management
Jan 11, 2017 by Brian Kent, Hotel Management
Dear Valued Guest: Thank you for completing our Guest Survey regarding your recent stay at our hotel. I appreciate the generous review and kind words. I will be sure to share with our staff. We look forward to being of service to you in the near future. Best regards, Brian Kent General Manager Hyatt Place Nashville/Hendersonville
5 out of 5
Recommended
for Everyone
by A verified traveler

Music City Bowl

Posted Jan 5, 2017
We came to town for the Music city bowl. Our team lost to Tennessee, but that was O.K. The Hyatt staff was very helpful during our stay, to even include tips on where to park and some eating ideas before the game. I am impressed with the cleanliness of Hendersonville, compared to Nashville around the stadium. Even though we did not get to stay as long as we wanted (had to get back for the Holiday) it was a very enjoyable experience.
Comment from Hotel Management
Jan 5, 2017 by Brian Kent, Hotel Management
Dear Valued Guest: Thank you for your feedback regarding your recent stay at our hotel. I greatly appreciate the the kind words and generous review. I will be sure to share this with our entire staff. We look forward to being of service to you in the near future. Best regards, Brian Kent General Manager Hyatt Place Nashville/Hendersonville
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 28, 2016
Really nice hotel, great location with shopping center and restaurants right next to it. Staff very friendly and rooms and common areas clean
Comment from Hotel Management
Dec 28, 2016 by Brian Kent, Hotel Management
Dear Valued Guest - Thank you for your review regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We look forward to being of service to you in the near future. Best regards, Brian Kent General Manager Hyatt Place Nashville/Hendersonville
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice place to stay.

Posted Dec 27, 2016
No real bar. One worker does it all. However, nice place to stay!
Comment from Hotel Management
Dec 28, 2016 by Brian Kent, Hotel Management
Dear Valued Guest - Thank you for your review regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We look forward to being of service to you in the near future. Best regards, Brian Kent General Manager Hyatt Place Nashville/Hendersonville
4 out of 5
Recommended
for Everyone
by A verified traveler

Friendly hotel staff

Posted Dec 27, 2016
Pros: Close. Friendly staff. Clean rooms.
Cons: There were very few electrical plugs close to the beds, which is a necessity these days with all the iDevices. Also, the AC was very finiky. The des
Location: Close to family.
Hotel was very clean and staff most helpful. Room looked to be recently updated and layed out well. Oh, good breakfast each morning. A couple minor issues with the room. Would still return...
Comment from Hotel Management
Dec 28, 2016 by Brian Kent, Hotel Management
Dear Valued Guest - Thank you for your review regarding your recent stay at our hotel. Please know that we are in the process of installing extra plug and data ports near the beds in every room. I greatly appreciate the feedback. We look forward to being of service to you in the near future. Best regards, Brian Kent General Manager Hyatt Place Nashville/Hendersonville
5 out of 5
Recommended
for Everyone
by A verified traveler from GA

Nice hotel close to downtown Nashville

Posted Dec 26, 2016
Hotel was clean, friendly, comfortable, and had a great breakfast.
Comment from Hotel Management
Dec 28, 2016 by Brian Kent, Hotel Management
Dear Valued Guest - Thank you for your review regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We look forward to being of service to you in the near future. Best regards, Brian Kent General Manager Hyatt Place Nashville/Hendersonville
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Excellent Hotel

Posted Dec 24, 2016
Great friendly accommodating staff, clean and cheerful, recently remodeled, comfortable suite style room, extremely comfortable bed, best included breakfast we have had anywhere.
Comment from Hotel Management
Dec 28, 2016 by Brian Kent, Hotel Management
Dear Valued Guest - Thank you for your review regarding your recent stay at our hotel. Thank you so much for the generous compliments. We look forward to being of service to you in the near future. Best regards, Brian Kent General Manager Hyatt Place Nashville/Hendersonville