Ratings based on 1,384 Verified Reviews

3.8 out of 5
83% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from New Jersey

An okay hotel-nothing great.

Posted Oct 18, 2017
The room had a funny smell, and my husband stated that the rug felt damp when he walked barefoot on it ( I always wear flop flops when I stay at a hotel). Also, the lounge chair in the room had stains and looked dirty that I wouldn't even put my purse on it. However, we would see the cleaning staff changing bed linen in the morning in other rooms. We can only hope ours was changed as well. The continental breakfast was disappointing. We had a reservation for 4 nights; unfortunately, we were not able to stay at our usual hotel at this visit. Overall, if you only need to spend one night, it's an okay hotel.
Comment from Hotel Management
Oct 20, 2017 by marquis, Hotel Management
Thank you for your comments. We apologize the Hotel was not accommodating to your needs. I can assure you here at The Super 8 we give our best efforts providing service for guest. So it's unfortunate to read some of these comments. We’ll work hard to fix the issue you experienced. But we do hope you give us another chance next time you're in Henrietta NY
3 out of 5
by A verified traveler from Cleveland, Ohio

Posted Oct 17, 2017
Location: Only fast food in the immediate area. Jello museum was one exit west on NY Thruway,..did not visit it.
My stay earlier this month was convenient, clean and affordable Room #159). However, expecting the same, I reserved a room (#223) last night and was upset to see the second floor was much different. It was dirty (rugs and bedspread) and lacking the mini fridge that was there the first night at the same price. Also, I got to listen to the semi trucks in the parking lot outside my room. I will not go back there.
Comment from Hotel Management
Oct 20, 2017 by marquis, Hotel Management
Thank you for your comments. We apologize the Hotel was not accommodating to your needs. I can assure you here at The Super 8 we give our best efforts providing service for guest. So it's unfortunate to read some of these comments. We’ll work hard to fix the issue you experienced. But we do hope you give us another chance next time you're in Henrietta NY
4 out of 5
Recommended
for Everyone
by A verified traveler from St. Louis

argument in hall phone

Posted Oct 16, 2017
Pros: good location
Cons: Check equipment like phones and tvs for condition.
Location: RIT college
There was an argument in the hall at midnight. It took 3 tries to get the phone to work. The volume was too low and there wasn't anyway to make it louder. Finally the desk got the message about the argument. The police were called.
5 out of 5
Recommended
for Everyone
by A verified traveler from Stratford, CT

Better than Expected

Posted Oct 16, 2017
Pros: Very clean room, comfortable & quiet
Cons: Nothing
Location: Great for parents who aren't staying long visiting their college kids in Rochester & Henrietta, NY
Just staying for one evening and traveling 6 hours away from home with the hopes of just a peaceful nights rest, it was pleasant to be welcomed by a hotel that was quiet, comfortable, clean and well staffed - all of the attributes necessary for lodging away from home. I didn't need a swimming pool, I didn't need a gym, I just needed a good night's rest before traveling again. It was evident that the staff takes great care to see that happens for their guests.
Comment from Hotel Management
Oct 21, 2017 by marquis, Hotel Management
Thank you for your comments greatly appreciated! We hope you continue to stay with Super 8 next time you're in the Rochester market!
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Convenient for Day Trip to Finger Lakes

Posted Oct 12, 2017
South end of Rochester near I-90 and I-390 to Finger Lakes. Clean and quiet.
Comment from Hotel Management
Oct 12, 2017 by marquis, Hotel Management
Thank you for your comments greatly appreciated! We hope you continue to stay with Super 8 next time you're in the Rochester market!
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Posted Oct 11, 2017
Cheap and clean. Excellent value. This is a 2 star hotel, but everything was clean and bed was comfy. Close to airport.
Comment from Hotel Management
Oct 12, 2017 by marquis, Hotel Management
Thank you for your comments greatly appreciated! We hope you continue to stay with Super 8 next time you're in the Rochester market!
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto,Canada

The midway between New York city and Toronto

Posted Sep 28, 2017
It is a fair value for this motel location.Near shopping centre
Comment from Hotel Management
Sep 29, 2017 by marquis, Hotel Management
Thank you for your comments greatly appreciated! We hope you continue to stay with Super 8 next time you're in Henrietta NY
3 out of 5
Recommended
for Everyone
by A verified traveler

Pleasant

Posted Sep 25, 2017
Comfortable bed. Rooms were clean, AC good. Convenient location
Comment from Hotel Management
Sep 27, 2017 by marquis, Hotel Management
Thank you for your comments greatly appreciated! We hope you continue to stay with Super 8 next time you're in Henrietta NY!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 25, 2017
good hotel for a good price. just what we needed.
Comment from Hotel Management
Sep 27, 2017 by marquis, Hotel Management
Thank you for your comments greatly appreciated! We hope you continue to stay with Super 8 next time you're in Henrietta NY!
3 out of 5
by A verified traveler from rochester ny

No privacy.

Posted Sep 21, 2017
The over night was excellent. The house keeping staff ignored the privacy sign on door twice, no knock. Just opened door. Than accused me of having 5 cats. We had 2.
Comment from Hotel Management
Sep 23, 2017 by marquis, Hotel Management
Thank you for your comments. We apologize the Hotel was not accommodating to your need. I can assure you here at The Super 8 we give our best efforts providing service for guest. So it's unfortunate to read some of these comments. We'll work hard to fix the issue you experienced. But we do hope you give us another chance here at The Super 8 in Henrietta NY!