Nice hotel, unpleasant experience
Posted Sep 9, 2016 on Hotels
We booked one night, due to its location and access to the airport at an early hour. I have very mixed feelings.
The first interaction was good, but also confusing. There were three members of the staff who all interacted with clients, at the same time. After one receptionist started to talk to me, he switched to another guest and I was "taken over" by another employee, and then another, with breaks in between when I didn't know if they have forgotten about me, or what exactly is happening. The room was on the last floor, with an excellent view, comfy bed, good amenities and everything I would expect from a 4 stars hotel.
I have spent a few hours on their roof terrace, which offered a fantastic view over the city, sea and mountains, and a fresh dip in the swimming pool. The bartender was friendly and polite.
The big problem appeared when we went to sleep, as there seemed to be a huge party on that terrace with a strong bass and people jumping or dancing in a way that the ceiling on top of us was vibrating. As we had our alarm set for 5.30am, we were hoping that after midnight they will reduce the sound. As this didn't happen, we make two phone calls to the reception between midnight and 1am, but with no apparent consequence, even though the employee was very apologetic about it. Moreover, we had all sorts of bites on our bodies after the night here, which I am not sure if are coming from bed bugs, insects or mosquitos.