Get an overview of this hotel3-star family-friendly hotel, walk to Natural History Museum of Crete

Popular property highlights

Breakfast included
Free self parking
Free WiFi
Restaurant
24-hour business center

Location

This family-friendly Heraklion hotel is located near the airport, within a 10-minute walk of Freedom National Stadium and Natural History Museum of Crete. Heraklion Archaeological Museum is 0.9 mi (1.4 km) away.

Hotel Features

A restaurant, a bar/lounge, and a coffee shop/café are available at this hotel. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Additionally, a rooftop terrace, a 24-hour business center, and a conference center are onsite.

Room Amenities

All 68 soundproofed rooms feature free WiFi and room service. For a bit of entertainment, guests will find TVs with digital channels, and other amenities include refrigerators and Egyptian cotton sheets.

Hotel Amenities

Hotel Amenities

Dining options at the hotel include a restaurant and a coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. Guests are offered a complimentary breakfast each morning and a complimentary manager's reception is offered on select days. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 3-star property consist of a 24-hour business center and a meeting room. Event facilities measuring 70 square feet (7 square meters) include a conference center. This family-friendly hotel also offers a rooftop terrace, tour/ticket assistance, and multilingual staff. For a surcharge, a roundtrip airport shuttle (available on request) is offered to guests. Onsite self parking is complimentary. A total renovation of this property was completed in March 2016.

  • Express check-in 
  • Bar/lounge 
  • Coffee/tea in common areas 
  • Elevator/lift 
  • Rooftop terrace 
  • 24-hour front desk 
  • Free breakfast 
  • Conference space 
  • Express check-out 
  • Tours/ticket assistance 
  • Restaurant 
  • Year Built 1981 
  • Coffee shop or café 
  • Free self parking 
  • Dry cleaning/laundry service 
  • Free WiFi 
  • Babysitting or childcare (surcharge) 
  • Computer station 
  • Conference space size (meters) - 7 
  • Safe-deposit box at front desk 
  • Free reception 
  • Luggage storage 
  • Free parking nearby 
  • ATM/banking 
  • 24-hour business center 
  • Conference space size (feet) - 70 
  • Concierge services 
  • Conference center 
  • Laundry facilities 
  • Total number of rooms - 68 
  • One meeting room 
  • Number of floors - 5 
  • Wedding services 
  • Number of buildings/towers - 1 
  • Airport transportation (surcharge) 
  • Multilingual staff 

Family Friendly Amenities

  • Family Hotel  
  • Free Wi-Fi  
  • Soundproofed rooms  
  • Laundry facilities  
  • Babysitting or childcare (surcharge)  
  • Refrigerator  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking, Free parking nearby

Room Amenities

  • Connecting/adjoining rooms available 
  • Free WiFi 
  • Blackout drapes/curtains 
  • Daily housekeeping 
  • Free toiletries 
  • Desk 
  • Air conditioning 
  • Phone 
  • Refrigerator 
  • Private bathroom 
  • Hair dryer 
  • Shower only 
  • In-room safe 
  • Television 
  • In-room safe (surcharge) 
  • Digital TV service 
  • In-room climate control (air conditioning) 
  • Soundproofed rooms 
  • Room service (limited hours) 
  • Egyptian-cotton sheets 

Where to Eat

A complimentary buffet breakfast is served each morning between 7 AM and 10 AM. The hotel offers a complimentary manager's reception on select days.

The 5th floor - Overlooking the ocean, this restaurant specializes in Greek cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Room service (during limited hours) is available.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

Check-in time ends at midnight

Check-in time starts at 2 PM

Special check-in instructions:

Airport shuttle service is available on request during limited hours. Contact the property in advance to make arrangements.
A tourism tax ranging from EUR 0.25 to EUR 4 per accommodation per night will be applied on all stays starting on January 1, 2018 and is collected at the property. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Pets

  • No pets or service animals allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
No rollaway/extra beds available
Property Registry Number - 1039K013A0004300
No pets or service animals allowed

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Airport shuttle fee: EUR 15 per vehicle (one way)
  • Late check-out fee: EUR 25
  • In-room safe fee: EUR 2 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Castello City
  • Castello City Heraklion
  • Castello City Hotel
  • Castello City Hotel Heraklion
  • Castello Hotel

We should mention

Cash transactions at this property cannot exceed EUR 500, due to national regulations. For further details, please contact the property using information in the booking confirmation. This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets and no service animals are allowed at this property.


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