Get an overview of this hotel3-star family-friendly hotel, walk to Natural History Museum of Crete

Popular property highlights

Breakfast included
Free self parking
Free WiFi
Restaurant
24-hour business center

Location

This family-friendly Heraklion hotel is located near the airport, within a 10-minute walk of Freedom National Stadium and Natural History Museum of Crete. Heraklion Archaeological Museum is 1 mi (1.6 km) away.

Hotel Features

A restaurant, a bar/lounge, and a coffee shop/café are available at this hotel. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Additionally, a rooftop terrace, a 24-hour business center, and a conference center are onsite.

Room Amenities

All 68 soundproofed rooms feature free WiFi and room service. For a bit of entertainment, guests will find TVs with digital channels, and other amenities include refrigerators and Egyptian cotton sheets.

 Guest Highlights

Our Guests Love
  • Good location
  • Breakfast and onsite bar
  • Helpful staff
  • Clean guestrooms

Hotel Amenities

Hotel Amenities

Dining options at the hotel include a restaurant and a coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. Guests are offered a complimentary breakfast each morning and a complimentary manager's reception is offered on select days. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 3-star property consist of a 24-hour business center and a meeting room. Event facilities measuring 70 square feet (7 square meters) include a conference center. This family-friendly hotel also offers a rooftop terrace, tour/ticket assistance, and multilingual staff. For a surcharge, a roundtrip airport shuttle (available on request) is offered to guests. Onsite self parking is complimentary. A total renovation of this property was completed in March 2016.

  • 24-hour business center 
  • Conference space size (feet) - 70 
  • Express check-out 
  • Wedding services 
  • Express check-in 
  • Conference center 
  • Computer station 
  • Conference space size (meters) - 7 
  • Safe-deposit box at front desk 
  • ATM/banking 
  • Concierge services 
  • Babysitting or childcare (surcharge) 
  • Bar/lounge 
  • Coffee shop or café 
  • Airport transportation (surcharge) 
  • Multilingual staff 
  • Total number of rooms - 68 
  • 24-hour front desk 
  • Number of floors - 5 
  • Elevator/lift 
  • Free breakfast 
  • Conference space 
  • Tours/ticket assistance 
  • Dry cleaning/laundry service 
  • Laundry facilities 
  • Rooftop terrace 
  • Luggage storage 
  • One meeting room 
  • Restaurant 
  • Free self parking 
  • Free reception 
  • Year Built 1981 
  • Free parking nearby 
  • Number of buildings/towers - 1 
  • Coffee/tea in common areas 
  • Free WiFi 

Family Friendly Amenities

  • Family Hotel  
  • Free Wi-Fi  
  • Soundproofed rooms  
  • Laundry facilities  
  • Babysitting or childcare (surcharge)  
  • Refrigerator  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking, Free parking nearby

Room Amenities

  • Desk 
  • Free toiletries 
  • Daily housekeeping 
  • Blackout drapes/curtains 
  • Free WiFi 
  • Connecting/adjoining rooms available 
  • Air conditioning 
  • Phone 
  • Refrigerator 
  • Private bathroom 
  • Hair dryer 
  • Shower only 
  • In-room safe (surcharge) 
  • In-room safe 
  • Television 
  • Digital TV service 
  • Soundproofed rooms 
  • In-room climate control (air conditioning) 
  • Room service (limited hours) 
  • Egyptian-cotton sheets 

Where to Eat

A complimentary buffet breakfast is served each morning between 7 AM and 10 AM. The hotel offers a complimentary manager's reception on select days.

The 5th floor - Overlooking the ocean, this restaurant specializes in Greek cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Room service (during limited hours) is available.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

Check-in time ends at midnight

Check-in time starts at 2 PM

Special check-in instructions:

Airport shuttle service is available on request during limited hours. Contact the property in advance to make arrangements.

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Pets

  • No pets or service animals allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Hotel Registry Number - 1039K013A0004300

No rollaway/extra beds available

No pets or service animals allowed

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Airport shuttle fee: EUR 15 per vehicle (one way)
  • Late check-out fee: EUR 25
  • In-room safe fee: EUR 2 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Castello City
  • Castello City Heraklion
  • Castello City Hotel
  • Castello City Hotel Heraklion
  • Castello Hotel

We should mention

Cash transactions at this property cannot exceed EUR 500, due to national regulations. For further details, please contact the property using information in the booking confirmation. This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets and no service animals are allowed at this property.


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