Ratings based on 173 Verified Reviews

3.4 out of 5
72% of guests recommend
3.6 Room cleanliness
4.0 Service & staff
3.2 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

In good location, but very noisy outside

Posted Oct 20, 2016 on Ebookers
Pros: - Breakfast was good, with decent choice - Hotel within walking distance of the town centre
Cons: - Rooms need sound proofing as noise from traffic on street very intrusive - Mattress is too hard, and pillows too thin
We stayed for one night at the Castello City hotel and found it was in a good location, within walking distance of the town center. It's comfortable and clean with all the basics covered. The breakfast was good with decent choice, and the breakfast lounge had a nice view overlooking the town. The WIFI was free, but had to be used in the breakfast room as it wasn't very good signal in the room we had. However, the main issues were the bed was ridiculously hard, like sleeping on a wooden board, and the pillow was very thin like paper, even thinner than my balding hair. In addition, the noise from the street outside was very intrusive, with loud mopeds going past. So wasn't a particularly good night's sleep.
3 out of 5
by A verified traveler from St. Petersburg, Russia

Avoid the courtyard rooms

Posted Sep 27, 2016
Pros: Excellent breakfast as well as the restaurant location. The staff, really helpful and welcoming. Soundproof balcony doors, no street noise at all.
Cons: No fresh air in the courtyard Wifi works poorly, especially in the outermost rooms Bathrooms (the non-renovated ones) Room doors shut loudly
Location: The bus stop, bus station and taxi stand are located nearby. The city center is in 15 minutes walk.
I stayed in a courtyard room. The first room I got had a strong smell of cigarette smoke. After appealing to the reception I was immediately given another room. It had no smell but left an unpleasant impression. The room was not very clean, there was some kind of mold on one wall that was painted over. There was not enough daylight due to courtyard location. The main disadvantage was air conditioning and ventilation. The courtyard is extremely small and therefore it works as a one big air duct for some kind of open kitchen located on the ground floor (maybe not a kitchen but the smell strongly resembles one). All the air conditioning units are also situated there, on the balconies, which makes the air in the yard always hot. I was totally unable to air the room with this hot smelly air outside. Also, the conditioning fans produce strong noise so that it's hard to keep the balcony open. The air conditioner left a really bad smell in the air. It definitely needs a filter replacement. Moreover, its flow was aimed directly onto the bed, so one can not sleep with it turned on. After such an unpleasant impression I asked for a room upgrade. Unfortunately, the hotel was fully booked at the moment, but in two days I moved into dramatically better room with city view (for an extra fee, of course). The only reason why I've booked a courtyard room was to avoid noise from the busy streets. But in turned out that it's not a problem at all since the balcony doors are 100% soundproof.
4 out of 5
by Glenn Standish from Toruń, Poland

Great rooftop bar/restaurant but not in the centre

Posted Aug 27, 2016 on Hotels
The hotel does need renovating, especially the rooms but it's still a great place to stay. The rooftop restaurant and bar is superb with great views. The staff were also great particularly the guy in the restaurant. The hotel is not in the main centre of the city. It's about a 15 minute walk to the Venetian fort and harbour but there is a taxi station right opposite the hotel.
3 out of 5
Recommended
for Everyone
by A verified traveler from Canada

No window

Posted Aug 23, 2016
Great location, staff was exremely helpful, but the room itself did not have a window, only a small door to fals balcony to internal concrete tube about 2 meters away and garbage bins below. Was dark all the time, needed to light on to see a bit.. Good thing, when small fridge did not work, they changed it very quick.,
4 out of 5
Recommended
for Everyone
by A verified traveler from Wyoming, USA

Posted Aug 19, 2016
We arrived at this hotel very late night and only spent one night, but we were happy to be there. A little bit far from the airport and port, close to a bus station. The staff were helpful. The breakfast was excellent! They provided array of local food, a lot and so good!! It is located on the top floor of the hotel, so we can enjoy our breakfast and have a great view of the sea at the same time.
2 out of 5
by Claudia from DC

Avoid this hotel and Heraklion

Posted Aug 18, 2016 on Hotels
I would not recommend staying here at all. The staff was friendly but as soon as we walked into our room, it wreaked like a public restroom. The bed was very hard and the sheets had holes in them. It's in the city so the traffic noise can be heard.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel. Good location

Posted Aug 10, 2016
Good hotel, great restaurant with amazing views over the city. Very good breakfast.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bobcaygeon Ontario Canada

Convenient for layover

Posted Aug 6, 2016
Will return for future vacation the experience was awesome
5 out of 5
by Una from Edinburgh

Posted Jul 31, 2016 on Hotels
We had a very enjoyable week.The room was fine for what we paid for .The courtyard was not up to much. Not alot of light, but as we were out for most of the day this was not an issue . The shower area was small My husband faught with the shower curtain as it just stuck to him. The staff could not have been more helpful.
3 out of 5
Recommended
for Everyone
by A verified traveler

Very good.

Posted Jul 31, 2016
Very good hotel close to the city center. Bathroom was a bit small.