Ratings based on 668 Verified Reviews

4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from canada

Good hotel with great customer service

Posted Dec 28, 2016
Perfectly fine hotel with a few minor quibbles-room and shower were on the small side but every one of the staff was fabulous, with a commitment to customer service which made my stay there most enjoyable. Little touches like fresh fruit in the lobby or helping me with my computer problems were much appreciated.
Comment from Hotel Management
Jan 7, 2017 by Nikos Martimianakis - Guest Relations Executive, Hotel Management
Dear Sir/Madam, We would like to thank you for choosing Galaxy hotel iraklio for your recent stay in Crete and for taking the time to review our property. We are delighted to read that you enjoyed your stay and the services of our dedicated staff. We are always pleased to be your second home when you're in Crete and we are looking forward to welcoming you back, hopefully soon! Yours sincerely, Nikos Martimianakis - Guest Relations Executive
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Excellent experience !!

Posted Nov 24, 2016
Exceptional staff!! Overall an exceptional service-would not conceder staying any where else in Heraklion. The breakfast buffet is always fresh, staff willing to please and serve at all times. Felt at home away from home. Thank you!
Comment from Hotel Management
Nov 27, 2016 by Nikos Martimianakis - Guest Relations Executive, Hotel Management
Dear Marianne, We would like to thank you for choosing Galaxy hotel Iraklio during your visit in Crete. We are glad to have offered you a memorable experience during your stay. It has been a pleasure having you as our guests and we look forward to welcoming you back again soon! Sincerely yours, Nikos Martimianakis - Guest Relations Executive
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

loved this hotel

Posted Nov 3, 2016
Pros: staff very friendly. good choice at breakfast, reception very welcoming
Cons: The only downside to this hotel is the carpeting. Spoils the look of the hotel, bedroom and corridor carpets need a deep clean or replacing.
Location: Bus into town very convenient.
Comment from Hotel Management
Nov 24, 2016 by Nikos Martimianakis - Guest Relations Executive, Hotel Management
Dear Kath, We are delighted to read that you enjoyed every aspect of your Galaxy Hotel Iraklio experience. At Galaxy hotel Iraklio we take in great consideration all the feedback received in order to enhance our guests’ stay with an unforgettable experience.Regarding your remarks for our carpets we are pleased to inform you that we have already ordered our new stylish carpets in order to replace the old ones and you will have the chance to enjoy them in a future stay with us. It was an honour for us to have you as our guest and look forward to welcoming you back in the Galaxy hotel! Yours sincerely, Nikos Martimianakis - Guest Relations Executive
5 out of 5
Recommended
for Everyone
by A verified traveler from London, UK

All round all good service

Posted Nov 1, 2016
Location: The location was perfect. Nearby, within walking distance, about 10-15 mins away, there is "Platia Eleftheria" town centre with EVERYTHING
We had a town view room but it was still lovely. and the room was nice and bright.The breakfast was very rich, enough to fill your eyes. Also a lovely restaurant and bar. The service was very considerate and the staff were fantastic. Also the hotel itself provided excellent arranged day trips all over the island for a small fee, where we were collected from the hotel. If we go back to Iraklion again we will stay at this hotel AGAIN. Within walking distance, or a short bus ride, either a tour bus or regular bus, you can go to the harbor with it's lovely seafood, or the seaside with its lovely beach. The Museums, churches, restaurants.
Comment from Hotel Management
Nov 26, 2016 by Nikos Martimianakis - Guest Relations Executive, Hotel Management
Dear Mr & Mrs Antoni, We would like to thank you for your amazing score and fantastic review regarding your stay here at the Galaxy hotel Iraklio. We are pleased to hear that you enjoyed our amenities and services, our strategic location, the modern and stylish room that we have chosen for you and our excellent restaurants. Moreover we are particularly excited that our staff lasted an excellent impression. We are delighted that we have exceeded your expectations and turned your visit to Crete into a beautiful memory. Your kind comments will be shared with all our team members and we are sure that everyone here in the Galaxy hotel will feel highly encouraged by such lovely and sincere words. We look forward to welcoming you back soon! Sincerely, Nikos Martimianakis - Guest Relations Executive
5 out of 5
by A verified traveler

Amazing Breakfast

Posted Oct 31, 2016 on Hotels
The Galaxy has the best breakfast I've ever seen! It's off the charts. Lots of vegan options which I really appreciated. It was the only place in Greece I found non-dairy milk. The staff is amazing and the rooms are super clean and comfortable. The restaurant next door is totally worth a visit too. Will stay again next time I'm in Heraklion.
Comment from Hotel Management
Nov 22, 2016 by General Manager, Hotel Management
Dear Sir/Madam, We would like to thank you for taking the time to review our property and for giving us a perfect rate. We are thrilled to hear that you overall had a great experience during your stay in our hotel. Looking forward for your next stay in the Galaxy hotel! Yours sincerely, Nikos Martimianakis - Guest Relations Executive
4 out of 5
by A verified traveler

Clean and convenient hotel

Posted Oct 19, 2016 on Hotels
Good overnight stay. Rooms are on the small side, but overall comfortable, clean, and with a great bathroom. Free breakfast is fantastic. We didn't stay on the property as much since we spent the day exploring the town, slept in and left to Santorini the next morning. Overall good hotel at a great price within walking distance to the old town area.
Comment from Hotel Management
Oct 21, 2016 by General Manager, Hotel Management
Dear guest, Thank you for choosing our hotel for your recent stay in Crete and your valuable comments. We are glad that overall you enjoyed your stay with us and hope to have the chance to welcome you again in Galaxy hotel Iraklio soon! Best regards, Sintija Keisa - Guest Relations Executive
5 out of 5
by A verified traveler

Posted Oct 19, 2016 on Hotels
A very nice room at a reasonable price. Concierge was excellently. Make sure yo have dinner at the restaurant Per Se. Incredible. Also make sure you get a massage only €50 and one of the best we've ever had.
Comment from Hotel Management
Oct 21, 2016 by General Manager, Hotel Management
Dear guest, We would like to thank you for your wonderful review about your recent stay in Galaxy hotel Iraklio! We are delighted to hear that you enjoyed your stay with us and look forward to meeting you again in our hotel soon. Sincerely, Sintija Keisa - Guest Relations Executive
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place, good location, wonderful breakfast!

Posted Oct 14, 2016
Great place, very clean, good location, wonderful breakfast!
Comment from Hotel Management
Oct 15, 2016 by Sintija Keisa, Hotel Management
Dear guest, Thank you for your positive comments about our hotel's cleanliness, convenient location and wonderful breakfast. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner. Looking forward to welcoming you back to the hotel Sincerely, Sintija Keisa - Guest Relations Executive
5 out of 5
Recommended
for Everyone
by A verified traveler from basel, switzerland

Excellent service

Posted Oct 12, 2016
Pros: We loved the pool. We also liked that the hotel was a little away from the center as we explored the bazaar, neighborhood, and local restaurants.
Cons: The one night we had drinks at the restaurant, we regretted it because they were really expensive
We spent 4 nights at the Galaxy and really enjoyed our stay. The staff made the difference. From the front desk staff, to the concierge, to the breakfast staff, all went above and beyond to make our stay comfortable and our experience positive. For us the pool was also a big hit!
Comment from Hotel Management
Oct 13, 2016 by Sintija Keisa, Hotel Management
Dear danielle, We would like to thank you for your wonderful review about your recent stay in Galaxy hotel Iraklio. We are glad to hear that overall you had positive experience and you enjoyed your stay with us, especially our relaxing swimming pool. Thank you for your kind words about our hotel staff. It was our pleasure to assist you and to have you as our guest. Looking forward to welcoming you again in our hotel Sincerely, Sintija Keisa - Guest Relations Executive
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Close to everything in Heraklion

Posted Sep 29, 2016 on Orbitz
Great staff. The whole city is walkable from the front door, staff was truly wonderful, and breakfast each morning was delicious.
Comment from Hotel Management
Sep 30, 2016 by Sintija Keisa, Hotel Management
Dear Nik, Thank you for choosing our hotel on your recent stay in Crete and your valuable comments about our wonderful staff. We are glad to hear that you enjoyed also our breakfast. It was a pleasure to have you as our guest and we look forward to welcoming you again in our hotel. Sincerely, Sintija Keisa - Guest Relations Executive