Ratings based on 682 Verified Reviews

4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 25, 2017
Stayed in this hotel for the second time. Very well maintained hotel and a very nice experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful modern hotel

Posted May 24, 2017
The Galaxy hotel has exceeded all our expectations , the hotel is very nice , clean , very professional accommodating staff , breakfast buffet is excellent with too many choices , hop on & hop off bus stop is right in front of the hotel , only thing is the room was a little small , may be because we were 3 people in 1 room , but otherwise the hotel is perfect
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Comfortable city hotel

Posted May 24, 2017
Pros: Clean, comfortable room. Well designed bathroom. Excellent breakfast with lots of local products to try. Good pool.
Cons: Chairs or at least some stools on the balcony would be good. Lamp beside the bed was too big for the space - I banged my head on it a couple of times!
Location: Handy for local bus to Knossos. Approx 30 mins walk from Venetian Port, but plenty of shops, cafes and a small park nearby. Taxis available.
We stayed for 3 nights at the Galaxy Hotel. I chose it for it's location and it's swimming pool.
5 out of 5
Recommended
for Everyone
by A verified traveler from ontario, canada

Very nice hotel outside of tourist area

Posted May 21, 2017
We enjoyed our stay here. The staff was very helpful with directions. The breakfast was excellent. Lots of selection for all tastes. The room was small but clean with nice toiletries.
Comment from Hotel Management
May 24, 2017 by Nikos Martimianakis - Guest Relations Executive, Hotel Management
Dear Jack, Thank you so much for choosing Galaxy hotel for your recent stay on the beautiful island of Crete and for taking the time to leave such a nice comment. We're delighted to know that we were able to exceed your expectations in every aspect of your stay. We are glad to read your compliments and looking forward to welcome you back in the very near future! Sincerely yours, Nikos Martimianakis - Guest Relations Executive
5 out of 5
Recommended
for Everyone
by A verified traveler from Mumbai

Good but could be better.

Posted May 20, 2017
Miss Efi at the front desk was very warm and welcoming. She was very helpful. Two slightly unpleasant experiences though. 1. When we asked the hotel what was the best way to get to the hotel, they said they could arrange for a transfer which costed us 25 euros. They gave us wrong information. They should have told us to take a taxi from the Port which was a better and economical option as it would have cost us only 5 to 10 euros with our bags. A lot of money could have been saved. 2. Also, the servers at breakfast clearly give preference to white skin. They were a lot more friendly to guests from Europe and US rather than Asians.
4 out of 5
by A verified traveler from JAX, FL

Convenient for single night stay near airport

Posted May 15, 2017
Clean, modern hotel. Very friendly and helpful staff. Good buffet breakfast. About 12 min by car from airport. Close to downtown locations. Not a resort venue. Rooms look into large hotel atrium with swimming pool.
Comment from Hotel Management
May 24, 2017 by Nikos Martimianakis - Guest Relations Executive, Hotel Management
Dear David, Thank you for allowing us to host you during your recent visit in Crete and for taking the time to share your words of appreciation. We are pleased that you enjoyed your stay and that we were able to meet your expectation in all areas. We hope to have the honor of hosting you to the Galaxy hotel several times in the future. Yours sincerely, Nikos Martimianakis - Guest Relations Executive
5 out of 5
Recommended
for Everyone
by A verified traveler

Once you find the Hotel then life becomes a joy .

Posted May 14, 2017
First class service all the way ! This made our last night in Crete a very enjoyable experience instead of a sad one and the food excellent .
Comment from Hotel Management
May 24, 2017 by Nikos Martimianakis - Guest Relations Executive, Hotel Management
Dear Neil, Thank you very much for leaving such a wonderful review about your stay at the Galaxy hotel Iraklio. We are thrilled to hear that you had a fantastic stay with us and that our servises and facilities fulfilled your expectations. We are very passionate at delivering only the very best service in order to ensure our guests feel valued and special. Once again, thank you so much for honoring us with your stay. We very much look forward to welcoming you back to the Galaxy! Yours sincerely, Nikos Martimianakis - Guest Relations Executive
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Very well run and classy hotel

Posted May 12, 2017
A very well run hotel, classy without being pretentious. Very friendly and helpful staff, excellent breakfast. Not near beach but easy to find.
Comment from Hotel Management
May 24, 2017 by Nikos Martimianakis - Guest Relations Executive, Hotel Management
Dear Mike, We would like to thank you for choosing Galaxy Hotel Iraklio on your recent stay in Crete. Thank you for your valuable feedback about your time with us. We are glad that overall you enjoyed your stay with us and look forward to meeting you again in our hotel in the future. Yours sincerely, Nikos Martimianakis - Guest Relations Executive
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Nice hotel a short walk from the City centre

Posted May 4, 2017
Pros: Nice relaxing environment, quiet, very comfortable bed, great choice of breakfast options, and excellent staff!
Location: Knossos bus stop is 2 mins walk and the hotel is a very short walk to the centre of Heraklion City with all the cafes, restaurants and bars.
I do not have enough words to thank the staff for making me feel welcome and like home. Special thanks to Efi and Maria from the consierge team for all their help in making my stay comfortable and assisting with my endless questions. Excellent location with great transport links. The room was very spacious and clean, with a very comfortable bed and nice toiletries. Great choice of breakfast options offering local flavours as well as continental options. Great facilities with a gym, pool and massage. Highly recommended.
Comment from Hotel Management
May 25, 2017 by Nikos Martimianakis Guest Relations Executive, Hotel Management
Dear Georgios, Thank you for choosing Galaxy hotel for your recent stay in Crete! It has absolutely been our pleasure to have you as our guest. We sincerely appreciate your valuable time in sharing your experience in great details and providing valid feedbacks. We are grateful to learn that our service met your needs & expectation and you enjoyed your stay here with us. We will certainly be looking forward to serving you again in the not so distant future. Yours sincerley, Nikos Martimianakis Guest Relations Executive
4 out of 5
Recommended
for Everyone
by A verified traveler from Uk

Excellent service

Posted Apr 27, 2017
Hotel service could not be faulted. Excellent food. Gym area was sufficient although disappointed no sauna and hammam had to be turned on upon request so no-one used it. Massage room was also too noisy. Rooms are clean and modern but not spacious, equipped with safe and mini bar.
Comment from Hotel Management
May 3, 2017 by Nikos Martimianakis - Guest Relations Executive, Hotel Management
Dear valued Guest, Thank you for your review and for choosing our hotel. We really appreciate your positive comments about our helpful personnel, excellent breakfast and we are happy to read that you overall enjoyed your stay. Looking forward to having you again as our guest in our hotel soon! Yours sincerely, Nikos Martimianakis - Guest Relations Executive