Posted Sep 22, 2014 on Hotels
It was our first time in Crete, myself my wife and our daughter, we had booked a sea view for ourselves and a garden room for our daughter, however on arrival we had been allocated a 2 bed "suite" overlooking the tennis court for our "convenience", we immediately pointed out that this was not the room configuration we had booked and the suite only had one bathroom and no wardrobe in the second bedroom. The receptionist consulted the manager and we agreed to stay in the suite for the first night, the following morning our luggage was transferred to a lovely sea view room (No 407) for my wife and i and a first line sea view bungalow for our daughter (No 711), i appreciate that mistakes do happen but the important thing is how issues are dealt with, and in this case we were more than happy. The courtesy of the Hotel staff and the meals they provided was absolutely faultless, during our week there we had a day in Santorini (a long day, but well worth the effort) and the remaining time around or in the amazing pool. The surrounding area is tacky, and i`m sure there are more scenic resorts, however for a week the Hotel fulfilled all our requirements. I cannot recommend this hotel enough.